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Customer Service Supply Chain

Location:
Jacksonville, Florida, United States
Posted:
October 10, 2016

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CORRIE Y. BYARD

***** ******** ****** **, ************, FL 32218

904-***-****904-***-**** • acwzla@r.postjobfree.com

P R O F E S S I O N A L S K I L L S

Over 10 years’ experience in customer service and managing logistical operations in supply chain.

Strong relationship builder and innovative problem solver who views customer service as the key to success.

Extremely proficient with AS-400 systems, JD Edwards, SAS, SAP, ORACLE, Manugistic system, all Microsoft office programs (Access, Excel, Power point and Word), 10 key by touch, and experience with claims examination issues, ICD- 9 and CPT coding, insurance billing, and processing/submitting dental/medical claims.

Highly skilled in organizational, verbal, and written communication.

P R O F E S S I O N A L E X P E R I E N C E

Winn-Dixie Stores

Service Area Manager

02/06/ 2014 – Present

Execute the company vision and expectations through examples, management and measurement of performance of department team members.

Ensure the total store team is delivering an exceptional customer experience.

Recruit, interview, and hire the best qualified applicants through pro-active and consistent recruitment techniques.

Ensure new team members receive proper orientation and training.

Manage, develop, evaluate, and retain a team of direct and indirect reports in accordance with company policies and procedures.

Oversee and ensure prompt, efficient and accurate check-outs of customers.

Evaluate department conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures.

Manage operations and security of company assets including all cash office procedures.

Develop and maintain a positive image in the community by participating and partnering in community events.

Attend and participate in weekly meetings to discuss departments’ progress, financial results, recommendations, and training enhancements.

Staff and schedule department team members within the staffing budget and plan.

Ensure all policies and programs are communicated and executed in a positive and timely manner.

Perform other job-related duties as assigned.

Winn-Dixie Stores

Replenishment Buyer

02/06/ 2012 – 10/11/2013

Procured dairy product from branded and non-branded vendors

Supervised daily operations for dairy products ensuring freshness, service levels and inventory targets for 480+ stores.

Worked with category managers and third-party vendors to increase the speed of product through the supply chain to 480+ stores.

Supervised the promotion forecasting process ensuring stores maintained the appropriate on-hand inventory.

Tracked and reported on overall freshness for dairy products providing proactive solutions where necessary.

Supervised efforts to resolve issues related to service level, speed to shelf, excess inventory and late or missing loads.

Tracked and monitored service level and inventory results and providing daily reports to senior management.

Winn-Dixie Stores

Logistics/Brokerage Coordinator

3/1/ 2005 – 2/3/2012

Executed key reporting decisions in dispatching, freight planning, freight forwarding, (LTL, OTR, and Team modes of transportation), tendering, and profitability to new clients and all Winn-Dixie personnel for delivery of all finished goods.

Negotiated rates with carriers, vendors, and internal WD customers to insure lowest cost and highest freight allowance to increase profitability ranging up to $4-$5 million dollars depending on the customer’s need.

Executed, managed, and planned the supply chain flow of materials and finished goods from beginning to delivery of the goods.

Responsible for finding KPI’s and determine the profit/ loss trends for past and present sale history to avoid future deficiencies. Consistently used LEAN initiatives to minimize waste of raw materials and finished goods.

Responsible for developing and implementing programs that ensure clients comply with relevant regulations, customs requirements, and domestic/ international shipping laws.

Responsible for writing and updating documentation on trade procedures and processes regarding imports and exports.

Managed 6-12 team members and periodically reviewed their performance/skills to determine if further training and assistance was needed.

Washington Mutual

Research Specialist III/ CSR III

2003-2005

Supplied quality customer service for escalated inbound calls (current and default loans), updating, verifying customer information and pursued options to resolve any mortgage issues.

Managed the administration of processing current/past due payments, researching and resolving insurance issues, lost payments/overpayments, and all types of tax issues.

Managed the new hires and trained for the Customer Service/Escalation Teams.



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