TOP PRODUCER - SALES, FINANCE & CUSTOMER SERVICE

Stuart E. Frank

215-***-****

acwzjh@r.postjobfree.com

OBJECTIVE

To use my many years of Sales and Customer Service experience and my ability to communicate with a diverse customer base to surpass company goals! I am searching for a career opportunity where I can prove my value, be a Team Player and contribute immediately.

WORK EXPERIENCE

Sales and Customer Service Representative

July 2011 - present

Macy's, Inc North Wales, Pennsylvania

Commissioned sales representative in the women's shoe department. Currently an "Extreme Seller" for surpassing company goals in gross sales, items per transaction, average sale and credit accounts. Responsible for opening and closing the department, training new employees, inventory control and setting up displays. Have run the department when required. Excel in customer service as outlined in Macy's "MAGIC" selling program. Empowered to make managerial decisions and to always say "Yes" to the customer!

Sales and Customer Service Rep/Finance Manager

February 2009 - June 2011

Blue Water Financial Palm Harbor, Florida

Financial Services

Worked with boat and RV dealers, with no finance department, who used my services to sell inventory and make finance profit. Secured financing for customers buying recreational items (up to 100K). Sent application and all applicable paperwork to bank for processing. Re-hashed with underwriters to get strongest approval possible and turned declines into approvals. Competed against local banks and credit unions. Sold interest rate, service contracts, disability and life insurance. Must have strong customer service and selling skills to maintain strong dealer, bank and customer relations.

Team Leader/Sales Rep/Loan Consultant

September 2004 - December 2008

Priority One Financial Saint Petersburg, Florida

Marine Financing and Sales

Responsible for the overall progress of my team consisting of ten Loan Consultants. Gave product and sales presentations and trained new employees. Secured loan approvals for customers buying Boats and RVs. Closed customer on interest rate, service contracts, credit life and disability.

Sales & Leasing Representative/Finance Manager

October 1999 - August 2004

Lindell Motors, Inc. Tampa, Florida

Automotive Financing and Sales

Provided financing for credit challenged customers buying new and used Volkswagen's and Honda's. Sold new and used automobiles. Was recognized by VW (01 & 02 Volkswagen Sales Guild) for Professionalism and Commitment. Was product certified and achieved top 10% in Sales and Customer Service.

Mortgage Loan Officer

January 1993 - August 1999

Little Hill, Inc. Montgomeryville, Pennsylvania

Mortgage Financing and Sales

Responsible for training new Loan Officers and monitoring their overall progress. Opened and closed mortgage loans. Sold a diverse mortgage product line. Met with realtors and builders and held first-time home buyer seminars. Assisted those with poor credit, low income, and clients unable to document income and assets. Brought new finance lenders into company portfolio.

EDUCATION

Bachelor's Degree

September 1985 - June 1990

Drexel University Philadelphia, Pennsylvania

Majored in Business & Finance

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