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Maintenance Customer Service

Doha, Doha, Qatar
October 10, 2016

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P.O Box ***** Doha Qatar

Mobile No.: +974 - 55597567



OPERATORS Property Management Doha Qatar

Facilities Manager

Qatar Academy Musheireb

Outsourced BMMG/QA Project

October 1,2015 – August 31, 2016

Preparation of maintenance and task schedule

I prepare preventive and breakdown maintenance of MEP works.

I coordinate with the site in charge( construction) and client’s requirement to solve any maintenance issue.

Attend reactive maintenance of the school, Fire alarm or any emergencies.

Responsible for handling MEP sub contractors ( firefighting, lifts, water testing analysis, swimming pool maintenance)

Prepares report whenever necessary and submit to respective clients.

Manager Hard Services

Operators Qatar

January 1,2015 – September 30, 2015/ Sept. 1, 2016 - Present

MEP Head of all Operators Qatar LLC Projects in Doha, Qatar

Coordination with the site in charge and client’s requirement and complaint.

Provide professional advice direction to the client on FM matters associated with the sites.

Responsible for FM standards and delivery through KPI’s and SLA’s

Site visit and involve in tender proposal for prospect clients.

Develop a relationship with specialist sub-contractors and suppliers at senior level, to align operational and site specific goals.

Oversees project operation to ensure facility requirements are met within budget, design plans for improvement and to provide superior customers service.

Creating and implementing strategic plans, setting and administering budgets (OPEX) and developing improved process to meet short and long term goals of each project

Planning of manpower allocation, vacation and reliever for each site. Ensuring adequate staffing levels and work division, manages in house and outsourced staff.

Lead building services to develop procedures for general maintenance ( MEP Services)

Ensure that all Health and Safety and Environmental requirements are in place.

Facilities Manager

Ahli Bank QSC Project

March 1, 2014 – December 31, 2014

In charge of the Ahli Bank Head office and branches all over Qatar for cleaning and maintenance of facilities.

Supervises the Asset control system efficiently in order to have proper control the all company assets (MEP equipments).

Coordinate office relocation, movements, and fit out as required.

Receives complaint from branches and deploy related maintenance team to solve the issue.

Developing, implementing and maintaining building procedures and performance measures to simplification and accuracy of work methods and systems.

I prepare and implement PPM schedule for MEP equipments.

Ensure all critical environment ( CEM) requirements are met

I prepares monthly, quarterly reports (KPI’s, SLA’s) and submit to clients and tenants

Prepares BOQ ( Bill of Quantities ) and contracts if required.

Prepares and propose annual budget for maintenance schedule and contracts, including hard and soft service budgets

Ensure the Health and Safety standards of the company are adhere with all bank's premises. And a property risk management program is implemented and maintained.

Ensure full compliance with all local and government regulations and legislations.

I proactively engage with the clients and staff, attends complaints, request and to ensure client's expectation are met through high levels of customer service.

Provide a cooperative environment with client's and service provider

I manage in house and outsourced staff, materials and equipment used for a specified task

Facilities Manager

Tower 14&Tower 16, The Pearl Qatar Projects

April 1, 2013 - February 28,2014

Manage day to day operations on all aspects of the building facilities, janitorial, security issues of the two residential towers.

Maintain a professional and appropriate interacting with unit owners, residents, clients and contractors as well.

Ensure vendors are well managed, delivering services on time and within the budget.

Hire and oversee contractors, vendors, and other service providers. Work with other departments to effectively oversee the completion of capital improvements to the community.

Plan and manage all contracts to ensure that they are professionally delivered at the right cost. And contracts are continually assessed to deliver best value.

Enforce all policies and procedure. Maintain compliance by ensuring all community records (lease, addenda, reports) are maintained in accordance with all legal requirements and company policies and/or procedure.

Investigate all complaints, disturbances and violations and resolve/address the issues for tenants and unit owners.

Inspect the unit before handling over to owner or tenants.

Prepare monthly report, occupancy status and produce timely and accurate administrative, accounting, and other reports including KPI's and SLA's.

Plan, schedule, and coordinate general maintenance, major repairs, remodeling, and/or construction projects for the towers, in conjunction with other departments.

Supervise direct reporting staff in accordance to overall company policy, Monitor staff performance including performance reviews and address performance problems through corrective action and dismissal.

Assist in formulating the tower's annual operating and capital budgets and implement programs designed to achieve the communities financial, operating, and resident services goals.

Facilities Manager

HSBC/ABA Tower Project

Sept. 15, 2009 – March 30,2013

April 1, 2015 – July 30,2015

Manage day to day operations on all aspects of the HSBC building facilities, infrastructure, services, contracts, tenant’s relations, and processes related to the facilities function

Prepare maintenance task schedule for electrical, mechanical, and plumbing equipment installed within the building, implement PPM schedule.

I supervise day to day management of equipment maintenance, office moves, furniture and related administrative functions.

I prepare weekly, monthly, quarterly reports (KPI’s, SLA’s) and submit to clients and tenants

I review technical documents, drawings, interpret specification related to electrical power and mechanical equipment.

I work closely with the clients and tenants attends complaints, request and enhance customer service management onsite.

Coordinate fit out works with the contractors as management representative

Issue work permits to contractor and sub contractors, assess the location, nature of work to be carried out

Manage specialized contractor for preventive maintenance of Fire Alarm, fire fighting, BMS, Chillers, AHU’s, FCU’s, generators, fire suppression system.

I handle small project management such as space configuration, small construction projects, and office design relay outing and construction.

Management of in house and outsourced staff, materials and equipment used for a specified task

Provide technical input for personnel evaluation of maintenance personnel assigned to the area, provides direction and training

Prepares and propose annual budget for maintenance schedule and contracts, including soft service budgets.

Define and implement procedures and practices in terms of safety and maintenance

Handle all Facility management issues, maintenance, janitorial, pest control and safety issues.

Ensure compliance with statutory regulations on fire, health and safety standards

Ensure HSE is properly adhere by both tenants and contractors.

Supervised asset control system efficiency to have proper monitoring.

Review supply, materials and equipment needs and recommends purchases to maintain a sufficient inventory

Develop initiatives and strategies that lead to cost savings and service improvement (CAPEX)

Projects Coordinator / MEP Maintenance Supervisor

Feb. 01, 2007 – Sept. 30, 2009

Provide technical input for personnel evaluation of maintenance personnel assigned to the area, provides direction and training

Planning of Manpower, material, and tools for various sites using maximo software

Preparation of maintenance and task schedule

Preventive and breakdown maintenance of MEP works.

Supervision of various plumbing works, installation of water tanks, toilets

Supervision of various civil works, tiling, concrete works, demolitions, carpentry

Prepare quotation for client, quantity survey of accomplished work,

Computation of materials to be used on sites

In charge of the safety of the workers on site and equipment

Preparing report of work assessment reports for clients and consultant

Coordinate with contractors, suppliers, and to consultant regarding the projects

Prepares Bill of quantities, quotation and quantity survey.

Brief all fit out contractors for all safety regulations of the building premises.


Gulf Drilling International Qatar

Various Location of Ministry Of Interior Qatar

Reformatory and Central Penalty Jail, Salwa Road

Passport and Immigration Office

Civil Aviation Authority Doha Qatar

Projects Coordinator

Aug. 2, 2006 – Jan. 31, 2007

Coordinate fit out works to client and fit out contractors

Review of technical submittals, drawings, coordination of all technical activities on the project

I approved and review qualified contractors for fit – out works to be carried out in the building

Coordinate with the consultant and with the contractors and act as management


Responsible and accountable to ensure that all assigned personnel are coordinating their activities and that the requirements of the contract are being satisfied.

Coordinates activities concerned with technical developments, scheduling, and resolving engineering design

Supervision of all technical and engineering works

Preparation of maintenance and task schedule

Preventive and breakdown maintenance of MEP works.

Operation and maintenance of BMS (Building Management System), Fire Alarm,

Security Systems, and UPS (Uninterrupted Power Supply).

Site Profile

Qatar Financial Center Tower

20 Storied Commercial Building

West Bay Doha, Qatar

Oct. 7, 2006 –Nov 17, 2006

Dec. 27, 2006 – Feb.01, 2007

SARAH Residence Tower

31 Storied Residential Bldg.

Home of the TISSOT and other guest on the 15th Asian Games Doha

West Bay Doha, Qatar

Nov. 18, 2006 – December 26, 2006

AL Muhannad Villas

30 compound Villas

Al Garafa, Doha, Qatar

Aug.2006 – Oct.6, 2006

Quality Control Engineer (Quality Dept. 3)

SANYO Semiconductor Manufacturing Philippines Corp.

Sept. 20, 2005 – May 13, 2006

Implemented customers required standards, stated and implied, in both internal and external. Using ISO and Quality Management System

Monitored preventive measures to eliminate losses and ensured the implementation of 5’S and compliance of SOP within the process.

Reviewed customer process specification and compared them against actual manufacturing performance.

Prepared and updated production reports and improvements.

Handled abnormalities and non-conformities and made sure that countermeasures were implemented.

Monitor the process and attended to their problems regarding the process and non-conformities to prevent customer claim.

Issue and retrieved documents, and retain for a certain period of time.

Do the safe keeping and filing of documents within the section.

Do experiment for new material and new machine to lessen non conformities.

Production Engineer (Production 2 TFT Front)

Nanox Philippines Inc. Clark Special Economic Zone

Clark Field, Pampanga, Philippines

July 05, 2004 – July 31, 2005

Oversaw and monitored the production, checked daily production report, and formulated recovery plan in case of production backlogs for startup process.

Analyzed process related performance indicators e.g. yield, lot rejection rate, plans for improvement actions consistent with targets set.

Updated / prepared necessary internal process documentation (Work Instruction, Procedures, PCC Process Control Chart).

Identified when a problem is occurring (or has occurred), and was able to discuss the nature of each problem and countermeasures with subordinates or a peer.

Active participated on good housekeeping (5 ‘S).

Took necessary action or decision whenever is necessary.

Act as a resource person for training and development of newly hired employees.

Supervision given to Team Leaders, Sub Leaders, and operators

Production Engineering: Maintenance Staff

International Wiring Systems Philippines Corporation

Luisita Industrial Park San Miguel, Tarlac City, Philippines

October 21, 2003 – March 21, 2004

Monitored the line of production, checks, prepares and issues assembly boards and circuit check boards for production model/change of boards where harnesses are being assembled.

Updated Documents such as PFC (Process Flow Chart) and PFMEA (Potential Failure Mode Effect Analysis), issue DCN (Design Change Notice) to the people concern such as Supervisors, Line Leaders and people concerned.

Made and maintained in–house fabrication of manufacturing facilities and production equipment

Verified accuracy of equipment and other facilities to prevent abnormalities.

Issue and retrieved documents to process and people concerned.

Report timely and accurately all self made and notified quality concerns in the assigned process.


Registered Master Electrician

License No. 0028938


B.S Electrical Engineering

Tarlac State University, Tarlac City

June 1998 – April 10, 2003


Microsoft Excel, Microsoft Word, PowerPoint, Visio 2000,


Can Read and Interpret Electrical Drawings and MEP and Civil Designs.

Good Communication Skills, Documentation


Status: Married

Date of Birth: February 03, 1981

Height: 170.18 cm

Weight: 170 lbs

Language Spoken: English, Pampango, Filipino, Basic Arabic

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