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Customer Service Representative

Pasig, National Capital Region, Philippines
October 10, 2016

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Ricci S. Albuen

*** ******** ****** ******* *******

San Andres Cainta, Rizal



To obtain a position within the company that will allow me to utilize my education and work experience for the benefit of the company as well as for personal growth and professional advancement.


●Attended Standard Unit Investment Trust Fund Program.


June 6, 2016 up to present

Teletech Inc.

Client Operations

Responsible in answering queries from the U.S. client through Live Chat regarding billing,

troubleshooting, account or general inquiry.

March 09,2015 to April 15, 2016

AQR Capital - Manila

Portfolio Operations Analyst

Handle daily cash and position reconciliation with various custodians on managed accounts and mutual funds.

Research and resolve discrepancies in a timely manner.

Periodic preparation and approval of financial statements including performance reports.

Monitor and validate transactional activities on security level and fund level.

Maintain high knowledge and awareness on valuation of equities, bonds, forex, derivatives and futures.

Involve in the preparation of custodian reports including Market value, Holdings, Net Asset and performance.

February 18, 2013 – January 15, 2015

China Banking Corp.

Customer Relations Assistant

●Responsible in opening of new accounts.

●Making sure every customer who comes through the door leaves happy by answering queries and offering the best service that exceeds their satisfaction.

●I am expected to keep up-to-date with all the latest products and promotions so I can explain it to customers who may be interested.

March 18, 2012 - January 30, 2013

Kenny Rogers Delivery

Customer Service Representative

●Responsible in taking orders and answering all inquiries through phone.

September 14, 2011 – March 14, 2012

Meridian Liner Agency Phils., Inc.

Customer Service Representative

●Responsible in creating booking, bill of lading and invoices.

●Communicating with the clients for future booking schedules.

May 11, 2011 – September 10, 2011

Regional Container Lines Feeders Phil., Inc.

Export Documentation Staff

●Responsible in creating bill of lading and invoices.

September 23, 2010 – May 08, 2011

Shakey’s Pizza Restaurant

Restaurant Staff

●Responsible in rendering fast, efficient and clean customer service in a spontaneous and sincere way

April 15,2010-June 20,2010

RCS Shipping Agencies, Inc.

Accounting Assistant

●Responsible in recording vouchers.

May 7,2009-April 10,2010

Army Golf Course

Tee-girl / Umbrella girl

●Responsible in assisting players in their needs inside the course.

Skills and competencies

■Computer literate

■Ability to work independently

■Exceptional communication skills both oral and written


University of Makati

BS in Management Accounting

J.P. Rizal Ext. West Rembo, Makati City


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