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Customer Service Manager

West Babylon, New York, United States
October 10, 2016

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Terry Borrero

** ****** ***** • West Babylon, New York 11704 • 631-***-**** •

Objective: Enthusiastic and hardworking professional is seeking a challenging position where my training and my customer service experience can be utilized.


Amityville Payroll Services, Roosevelt, New York December 2010 – March 2013

Check Cashing Teller

• Verified and cashed checks for customers and corporations

• Sent and received Western Union money transfers

• Effective and efficient handling of customer transactions in a timely manner

• Worked simultaneously with multiple software applications

• Identified and resolved issues with checks

• Made utility payments for customers through Western Union or Pay O’Matic.

• Consistently and accurately documented to databases as required.

• Maintained effective working knowledge of Banking Department procedures

Sabrina’s Check Cashing Inc., Central Islip, New York May 2002 – November 2009

Assistant Manager

• Oversaw the day-to-day operations of the check cashing

• Managed and trained staff on Banking Department practices and procedure

• Worked closely with banks in verifying checks of corporate accounts

• Balanced the store and recorded daily log sheets

• Prepared and verified bank deposits

• Collected money for fraudulent and bounced checks

Douglas Keller D.D.S., West Babylon, New York February 2002 - May 2002

Dental Assistant/Receptionist

• Assisted in the day-to-day operation of the office

• Verified and processed insurance claims

• Sterilized instruments and prepared rooms for patients.

• Offered chair side assistance to the doctor during patient’s procedures

• Followed up with patients regarding appointments or past due payments

• Adhered to OSHA practices and procedures


Kings Park High School

Regents Diploma

West Babylon Senior High, West Babylon, New York

Boces, Northport, New York

Certification: Licensed Practical Nurse and Certified Nursing Assistants

Star Career Academy, Syosset, New York

Certification: Professional Cooking Certificate Program


Bonded by the New York State Banking Department, Servsafe Manager,

Computer Skills:

Knowledgeable in Vista, XP, Windows 7 • Microsoft Office XP, 2003 to 2010

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