MARY JANE A. ANGELES

** ************ *** ****** ****, NJ 07305 201-***-**** acwzfg@r.postjobfree.com

WORK EXPERIENCE

HSBC, Jersey City, NJ 2015-2016

Compliance Monitoring and Testing Advisory

Performs periodic testing reviews of the compliance control framework as directed by Compliance Monitoring and Testing (CMAT) management, and assists in the reporting of related results designed to assist HNAH Compliance in identifying deficiencies and other issues impacting compliance controls. Helps align the function to the Strong Enterprise Risk Management (SERM) framework by deploying the critical second line of defense testing function. Assures compliance with internal and external policies and procedures and with laws and regulations applicable to HNAH’s banking activities in the U.S. Focuses on control activities.

Maintains current knowledge of business processes and compliance requirements, as well as of pertinent internal regulatory policy and procedural changes.

Assists in compliance test planning process by obtaining business unit background information to be included and documented within CMAT planning process.

Assists Business and Compliance Management in determining the effectiveness of their compliance control environment and provides line of sight for compliance management into regulatory issues.

Participates in special compliance reviews and any additional assignments as required by management.

Discharges position accountabilities by pro-actively assisting management in identifying and containing compliance risk, monitoring, reporting and certification, fostering a compliance culture and optimizing relations with regulators.

Contains compliance risk in liaison with the Head of Group Compliance, Global Business Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.

Ensure compliance, operational risk controls in accordance with regulatory standards and policies.

Maintains internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Regulatory Compliance Advisory Surveillance

•Key role in interacting with other lines of defense including Business Management, Business Risk and Control Manager (BRCM) and Internal Audit.

•Review and advise on new and or revised business strategies, initiatives and projects including meeting regularly with business management to ensure that the compliance function is engaged in the process.

•Advise business management and the BRCM function to ensure that appropriate compliance programs, policies, procedures, and other controls are in place.

•Serve as liaison between business unit/region and compliance on related issues from parties such as Audit, BRCM, Compliance Testing and Control (CTAC), Regulation Coordinators and Regulators.

•Provide business unit management with adequate reporting and MIS regarding compliance related activities and initiatives relevant to the business and its operation.

•Establish a consistent, risk-based approach for Second Line of Defense reviews of BRCM internal control monitoring activities on either a Periodic or Event driven basis and to encourage Effective Enterprise Risk Management (EERM) within RBWM Regulatory Compliance.

•Implement a process to promote First Line Monitoring which should facilitate an overall understanding of the effectiveness of the controls, ensure they remain robust and provide assurance on the quality of testing being performed by the BRCM’s (Business Risk Control Monitoring).

•Work with Regulation Coordinators, the RMA, Conduct Compliance, and the Regulatory Liaison Office, to inform and advise business unit management and MIS Strategy on current and emerging changes in regulation and the potential impact to the business.

•Escalate any significant compliance issues and trends to business unit senior management, HNAH Compliance management and Group Compliance, and if applicable, engage the regulation coordinator, appropriate legal team, and BRCM utilizing the IRIS system.

•Keep the appropriate Area Regulatory Compliance Officer advised on all significant issues reported to a Group Compliance Officer.

•Administer early identification of testing weaknesses (e.g. sample deficiencies, poorly worded control descriptions or test plan, elevation of exception materiality) and Subject Matter Expert (SME) oversight.

•In conjunction with Regulatory Liaison Officer (RLO), provide on-site business unit support during regulatory examinations and advise the next level in the Group Compliance structure, Group Audit and local Internal Audit, of the dates of inspections by local regulators and to provide copies of reports received.

•Evaluate business unit incidents and exceptions to assess compliance and/or reputational impact; review, advise and approve any required remedial action plans as necessary.

•Ensure proper reporting, tracking and resolution of Action Plans that address compliance deficiencies.

•Observe the Firm’s Statement of Business Principles and Code of Ethics.

•Collaborating with the Compliance Training and Outreach (CT&O) Office to identify training needs specific to their LOB through ongoing Training Needs Analysis.

•Responsible for arranging to work with the business partners to have clear line of sight into all proposals for new products and services and changes to existing products and services.

•Working with the line of business partners, RC Advisory Surveillance are responsible for ensuring that all key compliance risks introduced by the proposal are identified and will be appropriately managed within an effective control environment, such that the risks experienced upon implementation and on an ongoing basis are consistent with expectations and risk appetite.

•Accountable for assuring that there is detailed documentation to support and approval and the regulations that have been considered as part of the review.

Bank of America, Newark, NJ 2011-2014

Legacy Asset Mortgage Servicing Level 3 Manager

•Supports and lead the Foreclosure Claim Review.

•Understand and live the values that support the culture, as well as bring personal integrity to the work by upholding the highest standards of ethical and professional behavior.

•Participates to investigate customer complaints.

•Understand and help deliver segment goals and performance targets.

•Continuously improve the associate’s proficiency.

•Manages a team of 24 loan workout associates in a high-volume, deadline and production-driven environment.

•Supervises the execution of transactions and responses to customer, investor, or third party related inquires.

•Managed all aspects of the master servicing of 32 pools of residential mortgage-backed securities while directing and monitoring the related activities of sub-servicers.

•Develops and maintains productive client and staff relationships through individual contacts and group meetings.

•Communicates the results of reviews via a monthly written reports and oral presentations to management.

•Oversees daily activities and ensures adherence to procedures and regulatory OCC requirements.

•Complete OCC mandated investigations of OCC Fraud Alerts and handles complex escalations.

•Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow.

•Review of Monthly management of: Statement of Services Report, Insider Accounts Report, Monthly Charge-off report, and CRA logs.

•Reviews and recommends new methods and procedures to make daily operations in the areas more efficient.

•Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements.

Support overall controls protocol to ensure a stable operating environment, in compliance with policies and procedures:

Oversaw and implemented the Fair Lending Program and identify specific issues and/or variances.

Performed analysis of the various lending portfolios and activities to identify trends, issues and opportunities for business improvements. Analyses may include comparative file reviews, studies, regression analysis, risk assessments and ongoing statistical analysis.

Promotes an organizational culture that ensures compliance with all fair lending regulations.

Collaborates effectively within all business lines to provide input on all fair lending compliance matters.

Helps implement the design of the credit union’s fair lending related controls, and quality of risk management programs.

Perform segment-specific controls to address unique risks and concerns.

Support the continuous improvement cycle through proactive management.

Final arbitrator on the existence of Exceptions, either Financial or Reportable Exceptions, related to a loan Reviewed and approved by higher management.

Acts as single point of contact for researching and resolving potential deficiency in team’s own Foreclosure Review work.

Along with QA Leadership Team, Promontory and The OCC, opines on cases that involve Financial Harm, Forensic Fraud and/or Reportable Exceptions for deficiencies and remediate.

JPMorgan Chase & KPMG, Columbus, OH 2011

Default/Compliance/Audit Risk Review

•Reviewed and analyzed Chase, Washington Mutual, and EMC Servicing and Default loans in the Home Affordable Modification Program (HAMP), as well as performed research and analysis on risk information and make recommendations to management for all matters pertaining to processes, planning and operational efficiency.

•Strong understanding and application of standard mortgage industry practices, requirements of the Home Affordable Modification Program (HAMP), GSE/non-GSE servicing requirements and regulatory compliance.

•Analyzed Servicing & Default loan servicing policies and processes to improve internal testing, isolate root cause, and suggest viable solutions to mitigate issues for Mortgage Collections, Foreclosures, Loss Mitigation, Bankruptcy, and/or Loan Modifications.

•Attained Servicing & Default related policies, processes and operations to effectively test.

•Demonstrated proficiency in accessing multiple systems, platforms, applications, and data repositories in various data environments.

•Analyzed loan servicing data and reporting to derive performance metrics.

• Ensured operational service levels within the Quality Assurance Department are managed and achieved.

• Project management and supported departmental initiatives.

• Developed, implemented, managed and validated action plans.

• Collaborated in the development of business cases and management presentations to represent financial and operational impact to the organization.

• Demonstrated a strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities.

• Assisted where needed in all specified areas of specialization and throughout Operational Risk & Control (ORC).

• Performed default and servicing reviews of operational control effectiveness and quality assurance.

• Reviewed documentation for compliance with mortgage bank policy and procedures.

• Accessed multiple databases onsite and offsite in order to provide QA (quality assurance) that documents obtained support ultimate eligibility status as defined by corporate policies and procedures.

• Prepared, organized and documented work papers in a concise manner.

• Based on the developed review plan, gathered and analyzed data, reports and other documentation to determine inefficiencies, gaps in process/procedure, the integrity of data and/or training and appropriate separation of duties in each review, as applicable.

• Facilitated meetings with the Line of Business (LOB) and/or management to develop a strong working partnership utilizing effective communication and, when warranted, conflict and resolution skills.

• Interacted with internal auditors and/or other quality control groups within the company as appropriate or as assigned.

Premier Mortgage Funding, Fort Lee, NJ 2006-2010

Business Analyst/Branch Manager

•Specialized expertise with residential, commercial, HELOC, FHA, VA and negative amortization mortgage lending.

•Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.

•Recommended approval of customer applications for lines and extension of lines of credit, commercial loans, real estate loans, consumer credit loans and credit card accounts.

•Formalized loan underwriting review checklist and appraisal-related guidelines.

•Reviewed approved mortgage loans to determine if conditions were met prior to closing, such as purchase of private mortgage insurance.

•Independently analyzed and evaluated accounting and operational issues for real estate transactions for compliance with applicable accounting rules and SEC regulations.

•Established appropriate methods of oversight, internal control and administration upon new loan acquisition.

•Participated in several complex transactions and researched accounting and reporting methods for appropriate oversight, internal controls and administration.

Oversight of operational and accounting functions pertaining to real estate residential and commercial loans:

•Monitored debt compliance for mortgages and credit facilities and arranging funding when necessary.

•Reviewed distributions received from various types of real estate investments to ensure distributions are in compliance with agreements.

•Prepared in-depth market and valuation analyses and present the current and projected economics of the borrower’s property in a logical and professional manner in support of our loan restructuring proposal.

•Interacted with borrowers in defaulting mortgage payments to formulate a loan workout to address the immediate issues affecting the property.

•Reviewed financial information provided by three major credit bureaus and mortgage loan consultants on a monthly and quarterly basis to ensure consistency with Fund reporting and compliance with the State Department of Banking and Insurance as well as with agreed upon reporting requirements.

EDUCATION

CUNY (City University of New York) – Baruch College New York, NY

•Bachelor of Business Administration.

•Finance & Investments Major with minor in Computer Information Systems.

New York University New York, NY

•Master in Business Administration.

TECHNICAL SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Access, Calyx Point, Desktop Underwriting (DU), Integra, MSP, EMC, VLS, CCW, Fastrieve, I-VAULT, Lender Live, Agent Desktop, HL Federated Search Tool, Case Tracker, iSeries/AS400, iPortal, Equator, Homebase, Homesaver, LAMP (Loan Administration Mortgage Process), LSP (Loan Servicing Program), LHIS, LADI, AACER, MERS, Tracksource, Urban Lending, Loan Span, Web Direct, Archer, Sharepoint. Knowledge of GAAP, Quicken and QuickBooks.

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