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Customer Service Management

Jersey City, New Jersey, United States
October 09, 2016

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Seeking a position in Human Resource which will utilize all acquired skills and abilities in the field.


Berkeley College, Newark, NJ B.S., Management - Human Resources - 2015

Essex County College, Newark, NJ - A.A.S., Liberal Arts – 2013

Human Resource Courses:


International Business

Computer Applications in Business

Leadership in Organizations

Principles of Management

Principles of Finance I

Customer Service Management

Organizational Behavior

Human Resources Management

Career Management Seminar

Principles of Marketing

Business Law I

Mathematics with Business Applications


Labor and Relations

Operations Management

Compensation and Benefits

Organizational Development

Training and Development

Performance Management

Fundamentals of Accounting for Managers

Managerial Accounting

Business Strategy and Policy and Capstone


Arc of Essex, Livingston, NJ Program Counselor & Aid 2011 – Present

Serve as an advocate for each client, comply with all agency and DDD state policies and procedures

Train new employees

Complete administrative duties (i.e., scheduling all appointments, medication count/audit; complete scheduling for clientele daily activities)

Provide general care of clients with developmental disabilities which includes: banking transactions, food shopping, cooking and other day-to-day activities. I manage six clients on the daily basis

Administer and manage care of medications as prescribed daily for clients

Coordinate and plan various activities, I coordinate five various activities for Group Home clients weekly basis

Responsible for management duties in his/her absence. I complete time sheets and manage the other staff

Transport and accompany clients to medical and psychological evaluation appointments; formulate client goals focusing on behavior management and the development of life skills

Maintain the routines and structures to provide a safe, healthy, and pleasant environment for clients

Shoprite, Springfield, NJ Customer Service/Cash Control Provider 2008 - 2011

Train 10 new employees to work as cashier until they are ready to work alone

Maintained cash drawers, five at the beginning and ending of shift to ensure amounts are correct

Resolved customer complaints in a proactive manner; process merchandise returns and exchanges

Provided customer service, answer customer questions

Provided information on procedures or policies hundreds of customers daily

Kept periodic balance sheets of amounts and numbers of transactions

Performed administrative duties by compiling and maintaining non-monetary reports and records daily

Maintained knowledge of store inventory and sales activities


Setting appointments and arranging meetings

Maintaining calendars of HR management team

Processing incoming mail

Answering employee questions

Record data and file documents for each employee, including such information as addresses, weekly earnings, absences

Process and review employment applications in order to evaluate qualifications or eligibility of applicants.


Christian Daycare Center, West Orange, NJ Teachers Aid 2005 – 2008

Family Christian Bookstore, Irvington, NJ Assistant Clerk 2003 – 2005

TECHNOLOGY SKILLS: Microsoft Office Applications: Word, Excel, PowerPoint, and Outlook

LANGUAGES: English and Haitian Creole (Written and Spoken)

CERTIFICATIONS: CPR Certified (ARC of Essex County), Defensive Driving (ARC of Essex County)

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