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Field Service Technician

Kernersville, North Carolina, 27284, United States
October 09, 2016

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Gary W. Handy Jr.

**** ****** **** • Kernersville, NC • 336-***-**** •


Currently seeking a challenging position within a solid, progressive staff setting that best utilizes my experience and training with opportunity for personal and professional development.

Summary of Skills

Strong communication skills, organizational and time management skills

Strong Teamwork and customer relation skills

Independent work skills, multi-tasking and ability to work under deadlines

Employment History

2012 to present ServRight Alexandria, VA

Field Service Technician

Repair and maintain paper finishing equipment for large retail stores such as paper cutters and laminators

Instruct store employees on proper operations of equipment

Maintain parts and supplies inventory

Determine causes of office equipment failure by attempting to operate equipment; observe functioning; conduct diagnostic tests using meters, and researching engineering and service manuals.

Maintain customer rapport by greeting customer upon arrival at location; understanding equipment complaints.

2007 to 2012 Toshiba Business Solutions of the Carolinas Mt. Gilead, NC Field Service Technician

Repair and maintain Toshiba office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components.

Maintain office equipment parts and supplies inventory

Maintain customer rapport by greeting customer upon arrival at location; understanding equipment complaints.

Accurately keep mileage and daily activity log

2005 to 2007 Diamond Retail Services, Inc. Stokesdale, NC

Assistant Area Manager/National Technician Advisor

In-Home Delivery, assembly, and repair of personal exercise equipment, Basketball Goals, and Billiard Tables

Assembly of Personal Exercise Equipment in-store for display

Assisted other technicians with unique repair problems

Called customers to set up delivery and assembly of personal sports equipment

Properly completed invoices for customer work orders

2002-2005 American Multimedia Inc. Burlington, NC

Maintenance Technician

Performed Maintenance and Repairs on Media Packaging Equipment such as CD/Cassette loading machines, jewel box cellophane wrappers and shrink wrap machines

2000-2002 Service Source Incorporated Browns Summit, NC

Field Service Technician

Serviced and Maintained Xerox Copiers/Fax including industrial high-speed printers


Machine Shop Technology Diploma, Rockingham Community College, Wentworth, NC

References Available Upon Request

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