Karen Lee Zigon
Warsaw, IN 46582
acwzda@r.postjobfree.com
Career Summary
Allied health professional/administrative manager for more than 29 years providing direct patient care, physician support, clinical testing and interpretation, medical documentation and coding, patient scheduling, customer service for digitally programmed hearing instruments and general office duties. Highlights
Highly versatile-open to new learning opportunities
Detail-oriented
Dedicated to professional excellence
Exceptional multi-tasking capability
Strong written and verbal communication skills
Professional Experience
Direct clinical care (diagnostic testing/interpretation of hearing and balance evaluations) including patient and family counseling.
Audiology office management (including confidential medical documentation, correspondence with physicians and patients, CPT/ICD coding, scheduling, and general office duties).
Maintained clinical records in a manner which provided easy access to hard copy information when electronic files were inaccessible therefore effectively reducing complaint response time to same-day or next-day contact
Patient advocate for insurance assistance when original claims denied (including private sector and governmentally funded agencies).
Coordinated facility/provider schedules to best fit patient needs.
Facilitated communication between patients and billing department when needed, resulting in resolution of payment issues and greater patient satisfaction.
Improved custom product delivery time by 50-75% over previous providers’ results.
Implemented software from many different manufacturers to successfully assist clients with hearing aid programming issues.
Installed software upgrades to equipment to provide up-to-date technology options for patients.
Consultant and instructional speaker for manufacturer’s hearing conservation program as specified by the Occupational Safety and Health Administration). Karen Lee Zigon Page 2
Employment History
Elkhart Clinic
Clinical Audiologist/Audiology Office Manager 2003 to 2015 PrimeSource HealthCare
Audiologist - Contract Services – Home Based Office 2001 to 2002 The South Bend Clinic 1992 to 1996;
Clinical Audiologist 1999 to 2001
Ear, Nose & Throat Associates, P.C.
Clinical Audiologist 1991 to 1998
Hearing Health Care/M.K. Arab, M.D.
Clinical Audiologist/Audiology Office Manager 1988 to 1991 The Ear Institute of Indiana 1987 to 1988
Clinical Fellowship – Audiology
Additional Experience/Proficiencies
Monitor - Profession related educational seminars/literature 1986-Present
Computer Skills – Microsoft Word, Excel 1985-Present Education
Master of Arts, Audiology, The Ohio State University, Columbus, OH
Bachelor of Science, Audiology & Speech Pathology, Purdue University, West Lafayette, IN
Bachelor of Arts, Sociology, Purdue University, West Lafayette, IN Certification/Licensure/Affiliations
American Speech-Language-Hearing Association Certification - Audiology
Indiana Licensure - Audiology
American Academy of Audiology – fellow