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Customer Service Manager

Warsaw, Indiana, United States
October 09, 2016

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Karen Lee Zigon

*** ********** *****

Warsaw, IN 46582


Career Summary

Allied health professional/administrative manager for more than 29 years providing direct patient care, physician support, clinical testing and interpretation, medical documentation and coding, patient scheduling, customer service for digitally programmed hearing instruments and general office duties. Highlights

Highly versatile-open to new learning opportunities


Dedicated to professional excellence

Exceptional multi-tasking capability

Strong written and verbal communication skills

Professional Experience

Direct clinical care (diagnostic testing/interpretation of hearing and balance evaluations) including patient and family counseling.

Audiology office management (including confidential medical documentation, correspondence with physicians and patients, CPT/ICD coding, scheduling, and general office duties).

Maintained clinical records in a manner which provided easy access to hard copy information when electronic files were inaccessible therefore effectively reducing complaint response time to same-day or next-day contact

Patient advocate for insurance assistance when original claims denied (including private sector and governmentally funded agencies).

Coordinated facility/provider schedules to best fit patient needs.

Facilitated communication between patients and billing department when needed, resulting in resolution of payment issues and greater patient satisfaction.

Improved custom product delivery time by 50-75% over previous providers’ results.

Implemented software from many different manufacturers to successfully assist clients with hearing aid programming issues.

Installed software upgrades to equipment to provide up-to-date technology options for patients.

Consultant and instructional speaker for manufacturer’s hearing conservation program as specified by the Occupational Safety and Health Administration). Karen Lee Zigon Page 2

Employment History

Elkhart Clinic

Clinical Audiologist/Audiology Office Manager 2003 to 2015 PrimeSource HealthCare

Audiologist - Contract Services – Home Based Office 2001 to 2002 The South Bend Clinic 1992 to 1996;

Clinical Audiologist 1999 to 2001

Ear, Nose & Throat Associates, P.C.

Clinical Audiologist 1991 to 1998

Hearing Health Care/M.K. Arab, M.D.

Clinical Audiologist/Audiology Office Manager 1988 to 1991 The Ear Institute of Indiana 1987 to 1988

Clinical Fellowship – Audiology

Additional Experience/Proficiencies

Monitor - Profession related educational seminars/literature 1986-Present

Computer Skills – Microsoft Word, Excel 1985-Present Education

Master of Arts, Audiology, The Ohio State University, Columbus, OH

Bachelor of Science, Audiology & Speech Pathology, Purdue University, West Lafayette, IN

Bachelor of Arts, Sociology, Purdue University, West Lafayette, IN Certification/Licensure/Affiliations

American Speech-Language-Hearing Association Certification - Audiology

Indiana Licensure - Audiology

American Academy of Audiology – fellow

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