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Customer Service Lean Manufacturing

Toronto, Ontario, Canada
October 09, 2016

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Senior Operations & Manufacturing Management

Lean Manufacturing Inventory Control Process Improvement Logistics

Qualification Highlights

Multitasking Manager that interacts with all members of the organization to achieve business and financial objectives

Instrumental in streamlining and improving processes, enhancing productivity, forecasting, and overall customer satisfaction

Proven leader with extensive experience in all aspects of operations, logistic, inventory control, purchasing, customer service, job costing, and lean manufacturing techniques

Core Competencies

Purchasing Cost analysis and optimizations Strategic Planning/Analysis Logistic Customer Service Forecasting Inventory Control Vendor Performance Cycle/Yearend Inv. Count Operations Improvements Quality Control Vendor Relations

Professional Experience

Spectrum Manufacturing Inc.

Purchasing Coordinator 2015 – 2016

Purchased all raw materials and services to support production schedule, sales, R&D and forecast demands established by Management

Optimized purchasing with a accurate and reliable ETAs for all POs, allowing Manufacturing to produce what

is needed, when is needed achieving maximum customer satisfaction. Achieved 97% vendor delivery on time Evaluated and reported vendor performance and established action plan for any vendor performance below 85%

Implemented cycle count procedure to improve Inventory accuracy

Responded promptly and answered/resolved customer or vendors inquiries and complaints

Investigated and resolved service issues and/or product problems (Return Material Authorization)

Converted all RMAs (Return Material Authorization) into a regular orders providing a technical report and requesting a PO or shipping goods under warranty back to the customers. (99 % order’s fulfillment)

Maintained, created or modified BOM ( Bills of Materials) for existing and new product recording all this information in Inventory and Vendor files

Mastered Microsoft Excel (lookups, pivot tables, if macros, etc.), working knowledge of Access

Maintained Vendor Master Files, minimum order quantity, quantity breaks, and economical order quantity

Extreme Abrasives

Production and Inventory Control Planner 2012 – 2015

Implemented QuickBooks Manufacturing Edition set up all BOMs, Item and Item-Vendor Masters, Purchasing, Vendors, Customers, Vendor/Customer Price Structure within 3 months.

Run both System parallel for a month and implemented full conversion after that.

Set up a cycle count system, and accomplished 98% accuracy

Established vendor’s performance and customer's order fulfillment reporting system

Issued POs and received them in inventory.

Entered, fulfilled and shipped customers’ orders on time achieving 98.5% accuracy and time delivered.

Glit/Gemtex Co Ltd, Toronto, Canada 1997 – 2012

Director of Manufacturing (2002 – 2012)

Oversaw Manufacturing, Maintenance and Logistic departments (120 people, 15 M Sales)

Managed press room operation set up and maintenance (60 ton presses and 5-12 multistage progressive dies)

Managed Company Warehouse to support 15 M dollars in sales (Domestic, USA and International).

Developed a cycle count system to achieve 98.7 % Inventory Accuracy

Implemented customers’ orders, production and forecast orders reporting system to feed MRP module obtaining 98.5 order fulfilment and 98 % delivered on time

Managed Excess and Obsolete Inventory (30 M) and make recommendation or action to reduce and eliminate E&O SKU’s

Negotiated Purchasing Consignment Agreements with USA for main raw material (1- 2 M $) and implemented audit reporting system (accuracy 99.7%)

Forecasted and Purchased of Vulcanized Fibre (heavy paper) from Germany for 2.5 M $ ensuring a continue delivery to the punching department

Created an orders fulfillment system (similar to “pick to light”) for Canadian Tire processing up to 4 orders with 500 line items for approximately 255 different SKUs (Stock Keeping Units)

Intensely involved in the conversion and implementation of two ERP system, (from a Btrieve to a SQL database platform and from the latter to an AS400 system) Implemented MRP system in both occasions

Determined the most important KPI (Key Performance Indicators) and created a reporting system to achieve Inventory accuracy, Order fulfilment, Vendor performance, Purchasing Forecasting, Shipping accuracy and Productivity averaging 107% real cost in the GL vs. actual daily cost for the production day

Ran Year-End Inventory count, reported to Corporate and updated records in two days (30 M, 2,500 SKUs)

Production Supervisor (1997 – 2002)

In charged of Production and Packaging departments. (2 shift 80 employees)

Developed strong teams and team lead hands for each work center creating a challenging environment

Promoted cooperation, accuracy, efficiency, cross training and over all safety

Managed payroll and cost efficiency tracked by ITR software

Improved material flow and eliminating bottle necks in the production process

Created, controlled and supervised continental shift as company need it. (15 employees 3 work cells)

Reproduced the manufacturing process including the fabrication of all machines and tools for production, transfer them to China and start production run when the technology was sold to an abrasives Company in Asia

Re-designed packaging materials and procedures to reduce 20 % of overall costs

Planed, organized and executed twice the relocation of 30,000 sq. ft. warehouse without a single day of interruption in regular business.(Shut down Friday lunch time, reopen Monday 8:00 AM)

Implemented PM (Prevent Maintenance system), reduced 15% downtime, $24,000/year

Scheduled shut downs during Christmas time to maintain ovens, humidifiers, presses, dies, and manufacturing equipment. This included a replacement of a 60,000 dollars chain for a continuous oven once every 5 years


Graduated as Chemical Engineer – (University of Uruguay)

Bachelor in Chemistry – (University of Uruguay)

Safety, Health and the law / JHS Committees / Log/tag out – (IAPA)

Management Responsibilities for H&S, Fall arrest system training, Fork lift certificate – (TS)

Lean Manufacturing training (in house), and lead two Kaizen events improving Operation Processes

Certified fork lift driver

WHMIS, First Aid Certified

Fall Arrest Protection Training Course

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