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Hotelier, Customer Service, Food and Beverage, Front Office, Training

Location:
Zimbabwe
Posted:
October 09, 2016

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Resume:

KUMBULA GIJIMANI

** ***** ***** ********* ****** +263-***-***-*** acwzba@r.postjobfree.com

PERSONAL PROFILE

I am a very ambitious and confident young lady. My hunger for the hospitality industry led me to the International Hotel School here in Zimbabwe. The journey has been both fun and challenging as I had live exhibits for my training. Rotary Centre gave me a good glimpse of the industry and sharpened my organizational, leadership and customer service skills. Organikks café widened my horizon in dealing with high-end clientele. The experience was priceless and enabled me to be versatile. I am currently at The Victoria Falls Hotel part of Leading Hotels of the World and I must say its five star status are rubbing on very well.

INTERNATIONAL HOSPITALITY BUSINESS SCHOOL

Qualification: American Hotel and Lodging Association

Hospitality Today

Managing Service in Food and Beverage Operations

Leadership and Management in The Hospitality Industry

Supervision in The Hospitality Industry

Planning and Control for Food and Beverage Operations

Management of Food and Beverage Operations

Hospitality Sales and Marketing

Managing Front Office Operations

Course Supplementary Subject:

C.A.R.E ( Controlling Alcohol Risks Effectively)

Advanced Level

Divinity

History

Literature

Ordinary Level

Accounts

English Language

Biology

Food & Nutrition

Geography

Literature

History

Mathematics

Science

WORK EXPERIENCE

The Victoria Falls Safari Lodge (Currently)

Butler/ Guest Relations

Answering Calls

Checking in VIP guests

Lunch service, Dinner Service, Breakfast Service

Collecting Guest Feedback

Mini Bar Checks

Booking Activities

Personalized attention

Bar Service

Checking out

The Victoria Falls Hotel (April 2016- September 2016)

Guest Relations Officer

The Victoria Falls Hotel (July 2015- March 2016) Trainee

Switch Board

Reception

Cashier

Porters

Guest Services

Reservations

Food & Beverage

Stores

Procurement

Organikks Café (December 2014- January 2015) Trainee

Kitchen

Waitress

Cash collection

Rotary Centre (August 2013- June 2015) Trainee

Waiter

Bar

Duty Manager

Travel Plaza (December 2012- January 2013)

Synonyms ~ (Sales Lady)

AWARDS AND CERTIFICATES

Award for Spoken English 2012

REFERENCES

Mr. Shumba +263-***-***-***

(FRONT OFFICE MANAGER)

Maisha Smith +263-***-***-***

(ORGANIKKS CAFÉ MANAGER)

Mrs. Matengenzara +263-***-***-***

(TEACHER INCHARGE OF PREFECTS)

Mrs Chiwara +263-***-***-***

(SYNONYMS MANAGER)



Contact this candidate