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Manager Administrative Assistant

Phoenix, Arizona, United States
October 09, 2016

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***** *. ******* **, ********, AZ *****

Phone #602-***-****

Email –

Trudy Peters

OBJECTIVE: To have a position that will challenge me on a day to day basis, in a professional atmosphere. With people who want to be here for the same reason.


Massage Envy Spa

Operations Manager March 2013-Present

Member Service Manager/Administrative Assistant/Front Desk Associate

*Ensure all employees and managers adhere to the operations standards, requiring me to do inspections and audits

* Lead when the clinic receives an audit from the franchise. Make sure my clinics are ready, since I’m accountable for the results.

*Make sure all employees are required to complete all applicable training programs at time of hire, and then every year perpetuity. Failure by even one employee to complete required training puts our entire business at risk. It’s my job to make sure all employees have completed all training and required documentation for each file.

*Regular monthly audits on membership verifications, cash handling, PCI compliance.

*Risk Management is a critical part of my job to ensure safety of our employees.

*Accurately complete payroll, inventory, ordering, employee review tracking and postings and other key administrative functions according to established processes and timelines.

*Primary source to keep the clinic organized, report and manage any facility maintenance issues.

*Ensure adherence to seasonal merchandising, business license and postings. Ensure clinic files and documents are maintained, secured and routinely purged.

*Complete cash process reconciliation and audit-verify accuracy, complete charge backs.

*Serve as manager on duty as needed, ensure staff follows processes, solve problems; communicate issues with GM.

*Ensure managers are completing monthly reviews and corrective action.

*Assist with special projects, job related practices and supplemental leadership training.

*Create spreadsheets maintaining all records of full and part time employees for health plans, workman’s company and all benefits needed.

*Keep records for all warranties and policy for all appliances and equipment for each location.

*Confer with customers by telephone or in person to provide information about booking appointments, cancel accounts, or obtain details of inquiries, complaints.

*Resolve customer’s service or billing complaints by performing activities such as refunding money, or adjusting balances due.

*Direct and coordinate activities, business, and/or departments concerned with the production, pricing sales, or distribution of products.

Externship – Dental Assistant

SunCoast Dental – Surprise, AZ December 2009-May 2010

Admissions Assistance/Receptionist August 2008-March 2009

Stiver Staffing Temporary Services – Phoenix, AZ

(K-9 Online School and MetLife Finance)

*Operate telephone switchboard to answer, screen, forward calls, taking messages, or scheduling appointments.

*Greet people entering establishment, determine nature and purpose of visit and direct or escort them to specific destination.

*Direct, coordinate, and evaluate the activities of personnel, including support staff, engaged in administering academic institutions, departments or organization.

Receptionist to Escrow Office Manager 1986 to 2007

-Security Title -Chicago Title -Ticor Title -Equity Title -Capital Title Agency

*Preparation, and review of all operational reports and schedules to ensure accuracy and efficiency for all transactions in the office.

*Direct or coordinate the supportive services department of a business, agency or organization.

*Plan, administer and control budgets for contracts, equipment and supplies.

*Set goals and deadlines for the department.

*Hire and terminate clerical and administrative personnel.

*Prepare lists of all legal instruments applying to a specific piece of land and the buildings on it.

*Prepare and examine documentation such as mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements in order to verify factors such as properties legal descriptions, ownership, restrictions.

*Verify accuracy and completeness of land-related documents accepted for registration; prepare rejected notices when documents are not acceptable.

*Confer with realtors, lending institution personnel, buyers, sellers, contractors, surveyors, and courthouse personnel in order to exchange title related information or to resolve problems.

*Prepare, retrieve and examine real estate closing files for accuracy and to ensure that information included is recorded and executed according to regulations.

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