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Customer Service Manager

Bronx County, New York, United States
October 11, 2016

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Jade R.Gordon

Bronx, NY *****

(M) 646-***-****


SUMMARY OF QUALIFICATIONS: I am looking to join a family and make use of my 6 years of management experience in a retail environment. I have a strong sense of urgency and a commitment to success along with experience in a training and development role. I am proficient in profit and loss as well as standard based metrics.


Prince Edward County High School Farmville, Virginia, June 2004 EXPERIENCE

AT&T New York, NY

Retail Sales Lead October 2010- June2016

● Assist customers with product information and telephone upgrades

● Make changes to account information as per customers’ request

● Address basic telephone issues.

● Produce sales in telephone accessories such as car charger and cell phone cases.

● Help manage and audit inventory and merchandise.

● Condition staff to address basic telephone issues. Footlocker New York, NY

Assistant Manager February 2006- October 2010

● Assisted in managing all day to day operations of the store

● Maintained full leadership and managerial responsibilities monitoring sales and merchandise.

● Assisted the store Manager with recruiting full and part time employees.

● Maintained store on a daily basis, this includes all maintenance issues.

● Coordinated monthly trainings.

● Performed daily and nightly security checks (i.e. closing out and opening cash drawers, reviewed paper work to ensure efficiency during audits)

Physicians for Peace. N orfolk, VA

Administrative Assistant April 2005- January 2006

• Prepared accounts payables checks and maintained departmental budgets

• Addressed computer and server issues along with questions and concerns

• Developed a workflow that made it possible to accommodate increasing responsibilities necessitated by staff reductions

• Ran and verified accuracy of various reports and queries monthly

• Processed gifts and monitor pledges via donor database, fundraising software and credit card processing service ( Raisers Edge, Convio and IATS)

• Tracked staff budgets and cut cost whenever possible

• Supervised event registration during events

• Monitored / updated office equipm


● 65 wpm

● Knowledge of Microsoft Word, PowerPoint, Excel, and Internet applications

● Proficient on Droid, Windows, and Iphone Operating Systems

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