Manager High School

MANDEEP SINGH

*************@*****.*** +918********* +918*********

H NO 383,VILLAGE- DHER,TEHSIL- ANANDPUR SAHIB,DISTRICT-ROPAR, PUNJAB-140133,

ABOUT ME AN INDIAN, ASIAN IN RACE, 29 YERS, MALE

DESCRIPTION

HOLDING 10 YEARS OF EXPERIENCE AND BRILIANT AWARDED PERFORMANCE AT MY CURRENT AND LAST JOB IN

HOSPITALITY AND F&B SERVICES I AM LOOKING FOR BETTER OPPORTUNITY FOR ME TO GROW AND UTILIZE MY SKILL IN

A NEW ENVIRONMENTAL SPACE,TO ADOPT AND SHARE MY KNOWLEDGE FOR A GIVEN GOAL . I AM SURE MY EFFORTS

MUST INCREASE IN YOUR TEAM'S QUALITY OF SERVICE AND ECONOMY. IT IS ALL MY KNOWLEDGE, EDUCATION,EXPERIENCE MENTIONED HERE BELOW.

EDUCATION AND WORK HISTORY

HIGH SCHOOL DIPLOMA,HDN HIGH SCHOOL PSEB 2002-2003 73%

SENIOR SECONDRY -SD SCHOOL. PSEB 2006- 2007 62%

SUBJECT ---SCIENCE,MATHS,ENGLISH LANGUAGE

WORK EXPERIENCE

INDIAN AIR FORCE

FROM MARCH 2005 TO JULY 2013

RANK CORPORAL

TAJ HOTEL AND RESTURENTS SEP 2013 TO CURRENT POSORION

(GANGUWAL ANANDPU RSAHIB)

POSITION

DUTIES AND RESPONSIBILITIES

REPORTS TO:

DIRECTOR /CEO/

INTERNAL KEY LIAISONS:

- CHIEF FINANCIAL OFFICER

- PRESIDENT & C.E.O.

- DIRECTOR OF OPERATIONS

- DEPARTMENT HEADS

EXTERNAL KEY LIAISONS:

- LOCAL & PUBLIC AUTHORITIES

- MAIN ACCOUNTS

- GUESTS AND STAFF

KEY ACCOUNTABILITY

HERE I AM RESPONSIBLE FOR ACHIEVING OPTIMAL GUEST SATISFACTION AND A GOOD WORKING ENVIRONMENT TO

ATTAIN ALL SET OBJECTIVES. TO ACHIEVE THIS, THE HOTEL MANAGER SHOULD RUN THE HOTEL IN ACCORDANCE WITH

THE STANDARD OPERATING PROCEDURES AND POLICIES AS SET OUT BY THE COMPANY.

THE HOTEL MANAGER SHALL SEE TO THE IMPLEMENTATION OF OPTIMAL AND ATTRACTIVE PRODUCTS AND SERVICES

REQUIRED TO ADDRESS

THE HOTEL’S TARGET GROUPS, BASED ON PRE-AGREED MARKETING PLANS AND BUDGETS. THE HOTEL MANAGER

SHALL ENSURE THE CORRECT PRODUCTION AND DISTRIBUTION OF INFORMATION AND PROMOTION MATERIALS AS AGREED

TO.

GUARD THE EFFICIENCY/PRODUCTIVITY AND THE COMPANY RESULTS:

DRAW UP PLANS AND BUDGET CONCEPTS (REVENUES, COSTS, ETC.);

SAFEGUARD THE REALIZATION, TRACING AND ADJUSTMENT OF DEVIATIONS;

DEVELOPING IMPROVEMENT ACTIONS, CARRY OUT COSTS SAVINGS;

GUARD/ CONTROLLING OF COST PRICE

DELIVERING OF DATA AND PROPOSALS FOR THE BUDGETS AND INVESTMENTS.

SAFEGUARD QUALITY OF OPERATIONS (INTERNAL & EXTERNAL AUDITS)

MANAGE THE VARIOUS DEPARTMENT HEADS

COORDINATE PLANNING OF DEPARTMENT HEADS AND ASSISTANT MANAGERS WITH REGARD TO TIME-TABLES, WORK

SCHEDULES, EMPLOYMENT OF EMPLOYEES WITHIN THE DIFFERENT SERVICES; SOLVING OF BOTTLE NECKS;

COORDINATION OF THE EXECUTION OF ACTIVITIES VIA INSTRUCTIONS TO THE HEADS OF DEPARTMENTS/ ASSISTANT

MANAGERS, SUPERVISION OF THE EXECUTION;

DETERMINATION OF THE WORKFORCE, RECRUITMENT AND HIRING OF NEW STAFF, SUPERVISION OF SUFFICIENT

INTRODUCTION, EXECUTION OF PERFORMANCE REVIEWS AND TRAINING OF STAFF.

BE ACCOUNTABLE FOR RESPONSIBILITIES OF DEPARTMENT HEADS IN THEIR ABSENCE.

IMPLEMENT THE SOPS OPTIMALLY IN THE HOTEL AND ACT AS A FLAG SHIP ESTABLISHMENT FOR THE BRAND.

PREPARE A MONTHLY FINANCIAL REPORTING.

ENSURE AN ADEQUATE ADMINISTRATION, FOR THE OUTGOING AND INCOMING INVOICES, FOR THE PAYMENT OF

INVOICES AND FOR DRAWING UP

PERIODICAL MANAGEMENT DATA. JUSTIFY DEVIATIONS AND DIFFERENCES.

OTHER TASKS

HANDLING COMPLAINTS, IN THE LAST RESORT.

OTHER RELIABLE TO THE ABOVE MENTIONED, TASKS IN ORDER OF THE EXECUTIVE;

HANDING OVER OPINIONS AND BELIEFS, DECISIONS ETC. TO THE EXECUTIVES;

LEADING VARIOUS INTERNAL AND EXTERNAL MEETINGS;

SUPERVISE THE FULFILLMENT OF THE REGULATIONS OF THE EMPLOYMENT

LEGALIZATION, OCCUPATIONAL HEALTH & SAFETY ACT, FIRE REGULATIONS AND OTHER LEGAL REQUIREMENTS

CORRECT USE OF COMPANY'S CORPORATE IDENTITY.

MAINTAIN CONTACTS WITH PUBLIC AUTHORITIES.

ACHIEVEMENTS-

1.BEST EMPLOY 2014

2.APERCIATION LETTER BEST BAR SERVICE. 3.SECURITY VIGILENT PERSON APPERCIATION

ME WITH KEYS

WINDOWS XP,WINDOWS 7 AND 8

SOFTWARE BASICS

MS WORD

POWER POINT

EXCEL

ETC.

SOCIALLOOK & FEEL

SPORTIVE, SOCIALLY ENGAGED, PASSIONATE, EASY COMMUNICATOR, CONVINCING AND

REPRESENTATIVE ATTITUDE.

ORGANIZATIONAL

SKILLS THAT I HAVE AS FOLLOWS-

AS GENERAL MANAGERS I WEAR MANY HATS, SO I ALWAYS BE MULTITASKERS. OVERSEE GUEST RELATIONS, THE

FRONT DESK, HOUSEKEEPING, MAINTENANCE, FINANCES AND STAFF DEVELOPMENT. A GM MAY SEGUE FROM AN

EMPLOYEE EVALUATION TO CHECKING ON FOOD AND BEVERAGE ARRANGEMENTS FOR A MEETING IN THE HOTEL’S

CONFERENCE CENTER. HE MUST BE ABLE TO ORGANIZE AND KEEP TRACK OF PROJECTS, SCHEDULES AND PEOPLE.

ORGANIZATIONAL TALENTS ARE ESPECIALLY IMPORTANT IN LARGER HOTELS, WHICH HAVE MORE COMPLEX OPERATIONS

ART OF WORK

HOTEL GENERAL MANAGERS ARE PROFESSIONAL TROUBLESHOOTERS. THEY MUST BE ABLE TO THINK OF CREATIVE AND

PRACTICAL SOLUTIONS TO PROBLEMS IN A FAST-PACED ENVIRONMENT. THEY NEED THE CAPACITY TO REASON BY

APPLYING COMMON SENSE TO COMPLETE THEIR DUTIES. HOTEL MANAGERS MUST KNOW MATH TO INTERPRET

FINANCIAL INFORMATION. THEY ALSO NEED THE ABILITY TO MAKE DECISIONS BASED ON A COMBINATION OF

COMPANY REPORTS AND THEIR OWN PROFESSIONAL EXPERIENCES AND IDEAS.IT IS ARTISTICALLY DONE BY ME IN FUNWAY.

LANGUAGES KNOWN

ENGLISH -EFFLUENT

HINDI-EFFLUENT

PUNJABI-EFFLUENT

ATTESTATION

I HEREBY STATE THAT ABOVE GIVEN INFORMATION IS RELATES ME AND AQUIRED BY ME IN TRUE MANNERS AND 100% TRUE ACCORDING TO ME.

YOURS WELL WISHER

DATE:OCT 10 2016.

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