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Manager Customer Service

Location:
United States
Posted:
October 11, 2016

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Resume:

Dexter J. Culclager

**** ********* ***** *******, ** 75052; Phone - (214) 554 – 8664; Email – acwz8o@r.postjobfree.com

SUMMARY

Veteran NAVY Petty Officer with over 23 years experience in Industrial manufacturing, versatile, focused, determined, and motivated, vision of success is to rise above the competition in every way. Manage, lead, direct and train to embrace and empower employee relations to build a business ensuring successful operations. Successfully build motivated teams to achieve results, new ideas and a great deal of talent to your company.

CAREER HISTORY

PRODUCTION MANAGER – January 2016 – Current PACIFIC COAST SUPPLY

Oversee branch store daily operations including Customer Service, Sales (Inside), Accounting, Payroll, Billing, Purchasing, Inventory Management, Fleet Transportation DOT and OSHA compliance. Delivery.

Provides overall guidance of personnel activities to ensure solid team efforts toward the attainment of Branch goals.

Supervises branch staff that includes responsibility for hiring, training, scheduling, motivating, evaluating and retaining for effective branch performance. Follows prescribed performance coaching processes and performance documentation.

Promotes collaboration between all branches and departments with staff and supports through personal.

Uses effective and efficient cost control methods to control operating costs. Accounts and ensures that Full-Time Equivalent (FTE) target/budget is met.

Conducts ongoing analysis of branch work flows and activities for the purpose of developing, recommending improvements and more efficient processes.

Ensures adherence to policies and procedures and all applicable branch compliance, monitoring, safety and security.

Responsible for the preparation of reports as requested by management.

LOGISTIC SUPERVISOR/MGR. May 2006 – Feb 2015(Layoff) GAF BUILDING MATERIALS CORP. (Dallas)

Manage Logistics operations; forecasting, production planning, 3PL warehouse’s, development of processes for shipping, receiving, warehouse, inventories, and fleet transportation.

*Redesigned inventory storage layout and traffic flow patterns; improved loading time by 40%-

Manage employee’s performance, training, implementing best practices, facilitating change, and assuming ownership of the business processes to ensure company, facility and department goals are aligned.

*Reduce carrier base cost by 20% - through establishing a carrier report metrics, proper use of ship cap; optimize use of low cost carriers and fleet utilization to sustain shipments transactions are on schedule.

Manage teams to meet or exceed plant safety goals through creating a safe work environments, service metrics, rail operations, warehouse/shipping budget compliance, truck and rail targets, and service reliability.

*Achieved 0 safety incidents over 9 yrs – set up a monthly department employee recognition award program, conduct daily/weekly safety training for staff, new and existing teammates(as related to their primary job functions).

Manage rail, shipping & receiving, inventory levels; raw materials to meet customer demand ensuring production schedules are met to support production goals, while minimizing inventory carrying costs.

*Accomplished inventory accuracy to within $99 of actual value- Implemented Stock Transfer documentation system, Damage identification, tracking and staging location.

Champion (WMS), identify process failures to develop and communicate continuous improvement plans to achieve goals.

PRODUCTION MANAGER – May 2002 - May 2006 GAF BUILDING MATERIALS CORP. (Dallas)

Manage daily operations to maximize production efficiencies (Rates, raw material utilization, yield loss, downtime, and slowdown while producing high quality product in a safe manner.

Direct activities of Engineering, Quality, Logistics, Maintenance, Supervisors to achieve maximum machine performance, utilization, reliability to facilitate P&L.

-*Successfully installed plastic wrapper; increased production volume 20 % & reduced waste 2% .

Establish SOP’s and implement “Best Practices” including preventative measures which continuously improve machine performance.

-*Successfully increased line speeds by 20%; by redesign of weight control system.

Conducted daily Op’s meetings with department managers, supervisor’s & department lead to review plant operations (Safety, Quality, Projects, Production- Rates, Downtime, Slow time).

-* Develop focused on Top 3 causes with action plans priorities improving machine uptime 10%.

Develop, implement, and track compliance to production and maintenance department expense budgets.

Manage monthly KPI’s with action plan updates to Plant Manager and Corporate Manufacturing.

Responsible for maintaining a safe and team building (Talk the Talk, Walk the Walk) environment to better employee’s relations.

-*Initiated shift transition meetings and Open door concept .

Communicate Budget, Performance and Cost Plans to all employees to maximize participation and impact on performance.

-*Monthly Communication Review Meetings.

Manage production and maintenance department efforts supporting capital projects. Work with engineering manager and project engineers to define production and maintenance needs for capital, reduce outside contractor costs.

-*Reduce contractor cost by 20%, establishing down day staging and kitting plan for PM’s.

PLANT TECHNICAL MANAGER – March 2001 - May 2002 GAF BUILDING MATERIALS CORP. (Dallas)

Managed Quality Department, Production Process Improvements and Stillyard Asphalt Operation.

Implementation of “Best Practices” to standardize machine setup and operating parameters.

Develop machine capabilities using QualPro methods (Multiple Variables Testing, 6 Sigma and Lean).

Develop Process Specifications to standardize operator quality guidelines and machine operating parameters.

Develop Quality Systems to meet Internal, UL and ASTM regulations and industry compliances.

Performed external customer surveys/visits to reduce quality complaints.

Quality Manager – 1999 – 2001 GAF BUILDING MATERIALS CORP. (Goldsboro, NC)

Lead process design reviews, raw material product qualifications, process qualification and capability studies. Performs PPA/FMEA on all major process and raw material changes.

-*Initiated a company product redesign saving company excessive of $5M yearly.

Train production personnel on Statistical Process Control (SPC). Leads the application and interpretation of SPC charting to reduce process variation.

-*Reduced product waste 3% establishing raw material utilizations.

Train and educated facility personnel on company products, plant and corporate quality policies and procedures; including internal and external customers, suppliers and vendors.

-*Reduced warranty claims by 25%; earning plant the company “Quality Achievement Award”-

Conduct internal compliance audits of production tests, process specifications, plant change notices (PCN’s) and other in-plant processes.

Coordinate Plant Trials with R&D and plant personnel ensuring trials are accurately conducted and reported.

Additional Positions Held at GAF BUILDING MATERIALS CORP. (Dallas): 1992 - 1999

Quality Engineering Specialist, Prod. Supervisor, Quality Tech., Machine Operator

UNITIED STATES NAVY - Honorable Discharge

KEY SKILLS AND COMPETENCIES

Leadership in Operations Management, Planning, Organization, Project Management, OSHA Regulations, FRA Rail Operations, Fleet Management, Powered Industrial Vehicles, SAP, Lean Manufacturing,Supply Chain, PeopleSoft, Microsoft Office, Outlook, Word, Excel, Power Point, ADP,WMS, WIP, Maximo, Aspen, ArcPlan, QualPro, 6 Sigma, Process Improvement, Resource Planning, Organizational Development, Office Management, Staff Training and Development, Problem Solving and KT Analytical Troubleshooting

ACADEMIC QUALIFICATIONS

EL Centro College – Leading Vs Managing

Pines Vo-Technical School – BA-Automotive Engineering Technology Wabbaseka H.S. – General Studies Completed



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