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IT Professional - 25 years

Location:
Duncanville, Texas, United States
Posted:
October 11, 2016

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Derryl Coleman

Mobile: 972-***-**** acwz8k@r.postjobfree.com

QUALIFICATIONS PROFILE

Business & IT Management Professional with technical and business knowledge in Retail, Airline, Hospitality, Utilities, Insurance, and Credit Bureau industries. A 25+ year IT veteran including management in the D/FW metroplex. Strong focus on business applications, systems development, service management, and computer automation experience. Unique blend of IT and management skills to drive innovative thinking and creative solutions to solve complex business problems.

BUSINESS TRANSFORMATION AND IT COMPETENCIES

o IT & Business Strategy, Planning and Execution o Vendor, Contract and Test Management

o New Product and Service Delivery o Organization Acquisition & Merger Systems Integration

o Automation/Monitoring Solutions Architect o Business and Systems Analysis - SWOT

o Client Collaboration and Relationship Management o Disaster Recovery – Discovery/ Configuration/Testing/ Execution

o Outsourcer – Staff Integration Support/Management o Software Product Evaluation, Assessment, Implementation

o Business Continuity Planning -PCI / Sarbanes Oxley o Data Center Migration, Consolidation & Process Improvements

AREAS OF EXPERTISE

o Business Process Optimization/ Re-design o Leadership, Teambuilding and Mentoring

o Automation – Reactive, Proactive and Predictive o Infrastructure/Solutions Architect – Zachman Standards

o Project Life Cycle Management -Agile/SDLC o ITIL and Simple and Complex Event Management

o Strategy and Service Roadmap Development o Software Product Integration and Migration Strategies

o Business/Technical/Operational/Applications Skills o Solutions Architect – Business to Technical Functions

. TECHNICAL SKILLS

Platform Environments – IBM Z-Series, IBM P-Series, Wintel Database Environments – IDMS, DB2, SQL, MySQL

Network Environment – TCP/IP - Routers/Switches, VOIP Middleware Environments – Websphere, Weblogic

Monitoring Environments – Unicenter, Spectrum, BMC, etc. Scripting– Unicenter, VBScript, SNMP, Batch & Shell

Programming – Assembler, Cobol, Java, Perl, XML

BUSINESS AND OFFICE PROFICIENCIES

Microsoft - Word, Excel, Visio, PowerPoint, Projects, PowerPoint, Visio, Exchange and Access

WHAT’S HAPPENING NOW

INVESTMENT CLUB MANAGER, Dallas, Texas - 2010 - 2016

PROPERTY MANAGER, Dallas, Texas - 2011 - 2015

VOLUNTEER CENTER OF NORTH TEXAS, Dallas, Texas Jun 2012 – Dec. 2014

Volunteer – IT Technical, Project, Warehouse Management, Retail Sales, etc.

PROFESSIONAL IT EXPERIENCE

YUM! BRANDS – Pizza Hut, KFC, Taco Bell, Dallas, Texas

Sr. Technical Project Manager, Enterprise Software Cost Reduction Migration Jan. 2009 – Mar. 2011

Successfully managed complex distributed platform software migration project to replace all CA with IBM software products across 3-tier Windows, UNIX and mainframe platforms utilizing Agile and Six Sigma practices. Project delivered on time with no business interruptions -2 months ahead of schedule. Project budget was $2m with a $500K budget savings goal.

Select Achievements:

Vendor management - contract negotiations and Statement of Work assessments, creation, evaluation and wrap-up

Performed product installation & configuration activities with various teams – Security, Technical, Business, etc.

Re-engineered and developed solutions for non-conforming software functionality to meet operational objectives

Coordinated with internal teams to conduct acceptance testing across different geographical locations

Managed project plans, coordinated activities and prioritized tasks to meet organization and budget goals

Conducted problem, test and change management meetings and resolved complex technical and business issues

Migrated applications, converted data and integrated systems across distributed platforms – Wintel, UNIX and Mainframe

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YUM! BRANDS – Pizza Hut, KFC, Taco Bell, Dallas, Texas – cont.

Manager, Enterprise Automation / Monitoring (EA/M) Jan. 2001 – Jan. 2009

Selected by VP to build the initial IT EA/M team including vision, strategy, 3-5 years business plan, budgeting and growth initiatives through innovative practices for corporate and franchise restaurants - business functions/applications.

Select Achievements:

Developed strategic objectives, vision, product roadmap, monitoring framework and critical success factors for the team

Formulated and effectively managed Yum!’Brands initial (EA/M) 24/7 team and functional department from 2001- 2009

Managed 12 EA/M product tools, across 125+ virtual OS platforms – z/OS, Rs6000, As400 and Wintel consisting of

software installation, design, development, configuration, implementation and 24x7x365 Network Operations Center support

Implemented automation intelligence & monitoring for 20+ major corporate business, operational and support projects

Integrated automation and ITIL/Six Sigma practices - Mainframe-Midrange-Wintel platforms, applications and support initiatives

Implemented Automated Problem Detection, Identification, Reporting and with Auto-Correction into Remedy Incident mgmt tool

Integrated automation and ITIL - Service, Availability, Capacity, Problem, Incident and Change Management

Assessed mobile app integration into automation/monitoring problem resolution services for Pizza Hut web ordering

Utilized Automation/Monitoring to successfully manage Yum Data Center Migrations - Dallas, TX (2) to Louisville, KY

Managed applications, systems and hardware migration /centralization for Data Center move to Dallas for:

PepsiCo Data Centers (NY and North Carolina), Pizza Hut Data Center (KS), Taco Bell (CA) and KFC (KY)

•Managed and implemented Disaster Recovery processes and procedures via automation and monitoring schemes

Manager, Global Enterprise Architecture Team Jan. 2001 – Jan. 2008

Performed dual role managing automation and monitoring, as well as, active member of initial Global Architecture team comprised 3 geographical corporate locations – Dallas, California, and Kentucky. Responsible for developing a global framework, Project Management Office (PMO) and enterprise governance - standards and practices - to streamline IT services, portfolio, cost and resource for 34,000+ company and franchise domestic or international restaurants functions, applications, systems, and suppliers.

Select Achievements:

Developed service portfolio/roadmaps to educate Sr. Management of IT service offerings, benefits, and future directions

Developed with team an Enterprise Architecture framework/governance - policies and standards - aligned with function heads

Improved communications and 3 year planning with upper management in making IT software and hardware decisions

Integrated technology framework with project management to reduce excessive cost, resources and project delays

Assessed all IT industry software/hardware concept initiatives – BI, Virtualization, Storage, Mobile, Cloud, SaaS, etc.

Improved upper management project status information, budget controls and reduced vendors IT expenditures

Implemented ITIL practices – Change, Release, Problem, Configuration, Service, etc.

PEPSICO & YUM BRANDS, Dallas, TX. – Sr. Project Lead, Mgr. Y2K Test & Asset Management Jun.1997 – Jan. 2001

Responsible for implementing a Test Management department and methodology with associated standards, practices and procedures to test and implement Y2K deliverables enterprise-wide for over 25,000+ components working with KPMG.

Select Achievements:

Implemented Test methodologies for domestic/international applications, software, 3rd party vendors, and suppliers

Managed Y2K technical/business test and implementation activities via rigorous test management principles and procedures

Defined, implemented and managed test strategies, plans, cases and execution results

PEPSICO, Dallas, TX. - Sr. System Engineer / Database Administrator Mar. 1995 – Jun. 1997

Responsible for applications and technical database duties that support restaurant and beverage domestic business lines.

Select Achievements:

Collaborated with business clients, function heads and management to design database systems to support the business

Performed data modeling, database builds, installed, configured, supported, upgraded and maintained product software

Managed and implemented process improvements to effectively manage and maintain application SLA’s

AMERICAN AIRLINES – Headquarters, D/FW, TX. - Sr. IDMS Database Administrator Oct. 1984 – Mar. 1995

- Performed data modeling, database builds and support for airlines applications – Yield management and Capacity Planning

- Responsible for database design, integration, migration, implementation and performance tuning

-Developed database systems, migrations, maintenance and performance tuning for Hilton and Budget Rent-Car applications

EDUCATION

El Centro College Major – Mid-Management, Administrative Management and Information Systems

Skyline Career Development Center – Major Computer Science

St. John Credit Union – former Board of Director and Chairman, Loan Committee

Yum! Brands University –Leadership Achieving Breakthrough Results – Certified and ITIL Foundation Certified

Center for Creative Leadership - Leadership Development Program (LDP)® Certified – 2007 …ccl.org

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