Customer Service Manager

EXPERIENCE

EDUCATION

LIFE PHILOSOPHY

ACHIEVEMENTS

LANGUAGES

VOLUNTEER

STEFAN STOYCHEV

Cardiff Business School, United Kingdom

+359********* *********.*@*****.***

https://bg.linkedin.com/in/stefan-stoyc

hev-28279a123

Europe area

s _ 5

+

Service Delivery Manager

Tungsten Network

May 2016 - Sep 2016 Bulgaria

Collaborative stakeholder management – core link between clients and company.

Build and develop long term customer relationships- delivering customer satisfaction,

operational effectiveness and exceeding client expectations.

Monitor operational performance against key KPI's to ensure all services are delivered and supported within the contractual parameters.

r +

Service Delivery Manager

Tungsten Network

May 2015 - Sep 2015 Bulgaria

Operational management

Escalations management

Campaign management

Ensure delivery against contract targets.

Organising and conducting operational meetings and project reviews.

Conduct client systems training via mixed media

Work with key account stakeholders at regular client sponsor and executive review meetings to understand current status, project strategy, change request management and service satisfaction levels.

r +

Fundraiser (Part-time)

HOME Fundraising Ltd.

Oct 2014 - May 2015 Cardiff, United Kingdom

Renew contracts with existing customers or acquire potential ones.

Control budgets and meet targets.

Give talks to the public and successfully overcome client objections. r +

Working closely with UNICEF

B.S in Business Management

Cardiff University

r 2013 - 2016

''If you don't have any shadows,

you are not standing in the lights.''

I showed despite the fact that I had to

keep working while going to university

both at the same time, which made me a

really hard worker.

P Persistence, Loyalty and

Positivism

Currently improving my German and

Russian.

P Ability to speak up to 5 foreign

languages.

English

Native

Spanish

Native

Bulgarian

Native

Treasurer of the Bulgarian

Society

Cardiff University

Elected by voting

Verified by /

EDUCATION

Spanish and Iberian Studies

4th Language School Frédéric Joliot-Curie

r 2008 - 2013

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