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Medical Assistant Manager

Minnesota, United States
October 11, 2016

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Qualifications Summary

Results-oriented business professional with 8 years in the hospice industry along with 16 years in healthcare management. Passion for developing and managing successful teams and relationship management skills. Proficient in communication, decision making skills, strategic leadership and increasing internal and external client satisfaction.

Excellent written/verbal communication skills

Demonstrated leadership skills

Excellent organizational skills

Marketing and community outreach experience

Continuous process improvement approach

Exceptional business management skills

Work Experience

Renville County Hospice, Olivia MN 2011 to present

Hospice Director

Responsible for all aspects of the Hospice program, including annual budget, marketing, obtaining business objectives and performance targets for all staff, training, hiring, scheduling, compliance with all state and federal regulations.

Responsibilities include: all hiring and retention of staff, financial responsibility of the hospice program, fund raising events, program marketing.

Revision of the departments forms, workflow, Medicare compliance guidelines and policy and procedure manual

Implementing EMR system for hospice department.

Recruits, trains and sustains hospice volunteer base.

Develops and implements policies and procedures.

ConnectCare 2008-2011

Volunteer & Community Outreach Coordinator/Marketing

Plan, organize, and directs recruitment, training and utilization/assignment of Hospice Volunteers.

Liaison between the Hospice team and the volunteer

Conducts volunteer training programs and responsible for all applicable volunteer compliance with Medicare requirements.

Coordinates community and company events

Formulates approaches, policies and programs to promote awareness

Presents information/coordinating presentations to the community at facilities and trade shows

Maintain records, reports and statistics

Develops and maintains relationships in the community and identifies market opportunities within the community

Coordination of planned fundraising activities

Formulate and execute annual marketing plan for homecare and hospice

Hutchinson Medical Center 1999-2008

Executive Administrative Assistant

Responsible for coordinating meetings, recruitment events, and all special clinic events

Recorded & transcribed all minutes associated with the Executive Council and the

Board of Directors including ad hoc committees

Manages all aspects of the Administrative office

Development of review processes of providers

Assists Administrator and Physicians with special projects

Assistant to the McLeod County Coroner

Business Office Representative

Responsibilities: set up new patient accountants, verified patients insurance and worked with 3rd party payers and collection services


Assisted various physicians with day to day care of patients

Responsibilities included: physicals, minor surgical procedures, sterilization of medical supplies, administered medications, pharmacy refills, assisted with exams and treatments, ECG, lab experience, etc. scheduled appointments, assisted various specialists including OB/GYN, Orthopedic, Surgeons, and ENTs

Hutchinson Area Health Care 1998-1999

Psychiatric Assistant

ER Registration

Responsibilities included assisting 6 Psychiatrists, scheduling patient appointments,

special projects, medication refills, participated in the Community Health


ER Registration Desk responsibilities

Discount 70 1996-1998

Store Manager

Responsibilities included hiring, training, and scheduling 20 employees, liaison

with company warehouse and central office, daily bookkeeping, deposit

inventory, etc.

Glencoe Area Chamber of Commerce 1994-1996

Executive Director

Coordinated activities surrounding the annual membership drive

Provided administrative support to all committees including volunteer support and


Managed all financial affairs of the Chamber

Responsible for implementing and creating current program of work and the annual budget

Skeffington’s Formal Wear 1987-1993

Area Manager

Managed all aspects of the retail business in 4 store locations

Implemented annual budgets

Hired, trained, and scheduled staff

Created and Implemented the Employee Handbook

Educational Experience:

Ridgewater College, Willmar 1999

Medical Assistant Program 3.89 GPA

Member of the Medical Assistant Program Advisory Committee

Recipient of the State Medical Assistant Scholarship and C.F. Anderson Scholarship

References available upon request

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