Qualifications Summary
Results-oriented business professional with 8 years in the hospice industry along with 16 years in healthcare management. Passion for developing and managing successful teams and relationship management skills. Proficient in communication, decision making skills, strategic leadership and increasing internal and external client satisfaction.
Excellent written/verbal communication skills
Demonstrated leadership skills
Excellent organizational skills
Marketing and community outreach experience
Continuous process improvement approach
Exceptional business management skills
Work Experience
Renville County Hospice, Olivia MN 2011 to present
Hospice Director
Responsible for all aspects of the Hospice program, including annual budget, marketing, obtaining business objectives and performance targets for all staff, training, hiring, scheduling, compliance with all state and federal regulations.
Responsibilities include: all hiring and retention of staff, financial responsibility of the hospice program, fund raising events, program marketing.
Revision of the departments forms, workflow, Medicare compliance guidelines and policy and procedure manual
Implementing EMR system for hospice department.
Recruits, trains and sustains hospice volunteer base.
Develops and implements policies and procedures.
ConnectCare 2008-2011
Volunteer & Community Outreach Coordinator/Marketing
Plan, organize, and directs recruitment, training and utilization/assignment of Hospice Volunteers.
Liaison between the Hospice team and the volunteer
Conducts volunteer training programs and responsible for all applicable volunteer compliance with Medicare requirements.
Coordinates community and company events
Formulates approaches, policies and programs to promote awareness
Presents information/coordinating presentations to the community at facilities and trade shows
Maintain records, reports and statistics
Develops and maintains relationships in the community and identifies market opportunities within the community
Coordination of planned fundraising activities
Formulate and execute annual marketing plan for homecare and hospice
Hutchinson Medical Center 1999-2008
Executive Administrative Assistant
Responsible for coordinating meetings, recruitment events, and all special clinic events
Recorded & transcribed all minutes associated with the Executive Council and the
Board of Directors including ad hoc committees
Manages all aspects of the Administrative office
Development of review processes of providers
Assists Administrator and Physicians with special projects
Assistant to the McLeod County Coroner
Business Office Representative
Responsibilities: set up new patient accountants, verified patients insurance and worked with 3rd party payers and collection services
Coordinator/CMA
Assisted various physicians with day to day care of patients
Responsibilities included: physicals, minor surgical procedures, sterilization of medical supplies, administered medications, pharmacy refills, assisted with exams and treatments, ECG, lab experience, etc. scheduled appointments, assisted various specialists including OB/GYN, Orthopedic, Surgeons, and ENTs
Hutchinson Area Health Care 1998-1999
Psychiatric Assistant
ER Registration
Responsibilities included assisting 6 Psychiatrists, scheduling patient appointments,
special projects, medication refills, participated in the Community Health
Organization
ER Registration Desk responsibilities
Discount 70 1996-1998
Store Manager
Responsibilities included hiring, training, and scheduling 20 employees, liaison
with company warehouse and central office, daily bookkeeping, deposit
inventory, etc.
Glencoe Area Chamber of Commerce 1994-1996
Executive Director
Coordinated activities surrounding the annual membership drive
Provided administrative support to all committees including volunteer support and
recruitment
Managed all financial affairs of the Chamber
Responsible for implementing and creating current program of work and the annual budget
Skeffington’s Formal Wear 1987-1993
Area Manager
Managed all aspects of the retail business in 4 store locations
Implemented annual budgets
Hired, trained, and scheduled staff
Created and Implemented the Employee Handbook
Educational Experience:
Ridgewater College, Willmar 1999
Medical Assistant Program 3.89 GPA
Member of the Medical Assistant Program Advisory Committee
Recipient of the State Medical Assistant Scholarship and C.F. Anderson Scholarship
References available upon request