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Customer Service Microsoft Office

Liberty, South Carolina, 29657, United States
October 11, 2016

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Victoria M. Guarraci

*** ******* ****** **., ******* SC 29657

Phone: 754-***-**** Alt Phone: 864-***-****


Ability Summary

Human Resources

Public Relations


Quick Books

Microsoft Office

Customer Service

Office Machinery

Policy and Procedures

Data Entry

Inventory Control

Quality Assurance


08/08/2016 – Current AARP Foundation/SCSEP SC Works Clemson, SC

Employment Center

Greet customers entering center

Ensure intake forms are completed for each customer

Route customers to resource room

Answer phones and route customers to appropriate person via phone transfer

Assist with assembling packets and other collateral material

Provide customers with information of activities taking place in centers and on occasion, assist with the overflow traffic and customers directly within the resource room

Gain knowledge of services available in centers

Office Administrator

12/2001 - 02/2010

The Institute for Advanced Therapeutics

Pembroke Pines, FL

Served as a liaison between students and state medical boards

Provided clerical duties - answered phones, proof read and mailed various brochures, printed books and certifications, provided invoices, made copies, read and responded to emails, and sent faxes

Responsible for inventory control

Took orders for educational courses

Submitted online orders for educational materials

Provided customer service on a daily basis

Handled accounts receivables and payables and made deposits

Processed credit card payments

Graded and submitted test scores for students

Title Clerk

06/1992 - 07/2000

Central Auto Tag Agency

Miami, FL

Printed daily reports for the tag agency

Ensured all county and state vehicle titles were properly completed and signed

Calculated appropriate taxes sent to different counties and states for tags and titles

Responsible for inventory control - ordered decals and license plates

Transferred vehicle titles and renewed license plates and decals

Periodically relieved other coworkers of their duties

Provided customer service

Certified teller drawers were balanced daily

Supervised employees

Office Clerk

05/1985 - 05/1992

Flea Market Auto Sales

Opa Locka, FL

Accounts receivables and payables

Responsible for bookkeeping

Answered phones and other clerical duties

Executed collections and repossessions

Completed bill of sales for customers

Performed Human Resource duties - payroll, scheduling, quarterly taxes, and supervision of employees

Completed appropriate inspection documents for shipment of vehicles to other countries

Transferred titles and tags

Education and Training

Turner Tech Vocational School Computer Technology Certification Miami, FL

Miami Central High School High School Diploma Miami, FL

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