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Customer Service Data Entry

Lexington, South Carolina, United States
October 11, 2016

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Letishia G. Smith

*** ***** *****

West Columbia, SC 29170



Administrative Assistant with over 20 years experience in diversified medical support. Strengths include:

Customer Service Typing/Data Entry Mail Handling

Reception Duties Appointment Scheduling Medical Terminology

Basic Secretarial Computer Literate Windows, WordPerfect

Excel Business Machines Automated Billing

Introduction to WordStar Cash/Check Deposit Adaptive team player

Organizational skills Chart preparation Patient/Family focused

Alpha/Numerical filing Coding capability EMR experience


Palmetto Health Baptist Parkridge, Irmo, Sc February 2014 – October 2014

Care Guide

Obtained demographic and financial information from customers entering the emergency room department, verified all information in CERNA computer system was up-to-date and accurate. Point of service collections consistently when appropriate, safe guarded money collected. Assured customer service efforts exceeded guest and family member’s expectations, while maintaining attention to detail, assisted physicians and nursing staff when appropriate. Maintained patient privacy and confidential information.

Lexington Medical Center, West Columbia SC November 2007 – November 2013

Posting Clerk/Unit Secretary

Verified all information in EPIC computer was up-to-date and accurate. Crossed trained and provided assistance on other units when needed. Promptly responded to general inquires from physicians, staff and patients via email, mail and fax. Successfully coordinated with physicians requests for surgery dates and times in operation rooms. Managed reception area in Post Care Anesthesia Unit. Served as central point of contact for all outside vendors needing to gain access to PACU or O.R. Dispersed incoming mail, made copies, sent faxes, scanned documents in computer. Participated in unit based Quality Assurance Program. Provided necessary health education manuals for patients. Ensured all labs, x-rays, consults and bed request were entered into computer system in a timely and accurate manner.

Presbyterian Medical Group, Clovis NM January 2006 – June 2007

Patient Service Coordinator I

Greeted customers, dispersed incoming mail, made copies, sent faxes and handled all incoming and outgoing correspondences for Family Practice Office. Managed daily office operations and maintenance of equipment. Cross trained and provided back up for other Patient Service Coordinators when needed. Maintained adequate cash supply in cash drawers in multiple checkout stations. Managed cash stock and inventory balances accurately. Performed office opening duties, including counting cash drawers and checking all equipment for proper functioning. Verified information in computer was up-to-date and accurate. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in al clinics. Checked patients in and out, verified insurance coverage, scheduled outpatient procedures, prepared patient charts for next day’s appointments, submitted prescription refill request to nurses/providers. Schedule follow up appointments for patients. Requested authorizations for outpatient procedures, processed referral and record released for patients.

Alaska Perinatology Associates, Anchorage, AK September 2002 – May 2005

Medical Secretary

Receptionist duties, greeted customers, handled money daily responsible for daily bank deposits, heavy data entry, schedule appointments, filing ordered office supplies, copied medical records, prepared monthly call schedules, prepared monthly statistical reports, coordinated inductions and cesarean sections with labor and delivery and O.R. Assisted physicians as needed with patient care.

Providence AK Medical Center, Anchorage, AK August 1999 – September 2002

Health Unit Coordinator

Receptionist duties, transcribed doctor’s orders, greeted and directed patients and visitors, data entry, filing, copied medical records, placed medical supply and food stock orders for nursing unit and assisted nurses as needed with patient care.

N.N. Gen. Dist. Traffic Court, Newport News, VA October 1997 – July 1999

Clerk Typist

Receptionist duties, prepared certified copies for State Troopers, Police Officers and Commonwealth Attorney’s Office. Handled money daily, issued daily Tried in Absence Notices, data entry, prepared paperwork on inmates in custody.


ECPI, Hampton, VA October 1988 – June 1989

Certification – Computer Medical Specialist/Medical Record Technician


Award of Excellence Recipient – Lexington Medical Center March 2009

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