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Technical Support Sales

Beirut, Mount Lebanon Governorate, Lebanon
October 11, 2016

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Batha, Kesserwan


Mobile: +961-*-******


Key highlights

Demonstrated achiever with exceptional knowledge of national markets, and business practices including a good technical skills

Excellent interpersonal, communication, and project management. Fluency in three languages.

Skilled at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively.

Well-developed problem solving skills with the ability to resolve difficult situations in adverse conditions. Thrives in a fast-paced, challenging environment.


April 2014-Present Bassil Frere

Position: IT Technical Support

PIMS payroll system administration and technical support and the main liaise with PROFILES


Network administration (Domain, Exchange, Firewall, Hubs, and router, etc… )

Software (Cyberoam HD for security, TMG, AVAYA IP Tel, symantec backup)

User support for all issues (Hardware or software related issues)

Peripheral software support (CNSS, label printers, pallet numbering, old BFPROG data, etc

Testing and quality control for new software under development.

IT purchasing and contact with suppliers for offers and installations.

IP Telephony system support and main liaise with Libatel and call accounting reports

Other tasks related to IT as to insure smooth business functioning.

Sep 2013-March 2014 Baroody Group

Position: IT Senior

IT supports/server 2008/SQL server as data storage

HW diagnostics and SW installation

Visual Big as payroll system

Network design, deployment and troubleshooting.

Sep 2010 –Sep 2013 Khoury Home Appliances IT FIELD.

Position: IT Head

IT sales.

IT supports.

Main accountabilities

Network design, deployment and troubleshooting

HW diagnostics and SW installation

Remote supports for different departments within the company’s network

IT sales support and advisor

Navision as payroll system.

Feb 2010 – July 2010 Prime Preference IT audit & consultancy security systems

Maintenaning and supporting all the installed solutions at the customer premises, such as securities application, security cameras, and other SW requirements.

Troubleshooting and diagnostics problems, measuring system alarms and setup priorities table that met system and customer needs / requirements

Pres-sales activities.

Internet installation (patch, switch, hub, router, access point) +configuration

Perform other related duties as required during working hours.

I always keep my IT knowledge and information up to date with the marker technology’s evolution.

I participate in the Technology and workshops events, whenever I have the opportunity.

Main accountabilities

Contact all potential customers in the defined market sector.

Prepare bids and quotations for the supply and installation of active & passive networking solutions.

To negotiate contracts with customers.

Follow-up and co-ordinate with the finance department for collecting the receivables as per payment terms with customers.

Submit to the management all the reports related to the sales activities on a regular basis.

August 2005 – 2010 Khoury Home Appliances.

Position: Technician supervisor

Responsible for managing technical team

Analyzing new and existing customers’ requests.

Looking after the P.O. and making sure that all the equipments are received and well equipped tools and team member to insure a good and smooth installation in order to meet expectation and schedule.

Prospective customers for new products and services including the training session after installations.

Provide technical backup necessary by answering technical questions and attending technical presentations to increase client confidence in the solutions being proposed.

Main accountabilities

Developing plan strategies to meet schedule and expectation

Determine the proper amount of time and man work to achieve the work load

Act as the primary contact between the company and the assigned customer.

Provide the necessaries information to the customer to insure customer satisfactions




BS in IT

2000-2002Scolaire des Arts Et Metiers (BT3 Electronique)

1996-2000 Official college of Jounieh (Jounieh, Lebanon)

Bachelor’s degree

Language proficiency: French, English and Arabic (written and spoken)

Project Experience:

-Final Master Project Part of the B.TECH Curriculum.

Project Name: "payroll system"

References available upon request

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