MICHAELLE JOHN LICAYAN ACUÑA

Purok * San Antonio GuanzonSubd.Floridablanca, Pampanga

Contact No.: (094*-****-***

Email Address: acwz55@r.postjobfree.com

OBJECTIVE:

To work in company where I could be a factor will help the company in attainting its goals and objectives and at the same time it will also help me gain more experience and skills.

QUALIFICATION PROFILE:

Hardworking, self-motivated-individuals completely follow approved procedures. Dedicated to providing enthusiastic and dynamic service to the public; poised, tactful and patient.

Establish reputation for highly reliable and personalized service and focusing on meeting their needs. Creative and caring in individual with a keen sense of person’s needs. Work well with a wide range o people at all levels and various cultures.

Effective communication skills. Able to identify and resolve problems using available resources. Stay calm in emergency situations to handled/direct emergency procedures.

Ability to work independently or contribute to a positive team environment.

EDUCATION

Tertiary : Bataan Peninsula State University

Balanga, Bataan

Course : Bachelor of Science in Business Administration

In Human Resource Development Management

S.Y. 2008-2009

Tertiary : Bataan Peninsula State University

Dinalupihan, Bataan

Course : Bachelor of Science in Nursing

S.Y. 2006-2007

Secondary : Saint Augustine Academy of Pampanga

Floridablanca, Pampanga

S.Y. 2002-2006

Primary : Floridablanca East Central Elementary School

San Antonio, Floridablanca, Pampanga

S.Y. 1996-2002

WORKING EXPERIENCE:

Company : Camaya Coast

Mariveles,Bataan

Position : Sales Associate

October 2013 to October 2014

Key Responsibilities and Principal Accountabilities:

• Welcome customer as they arrive with a smile

• Ask customer how they can be helped

• Provide customers with product information that they need

• Escort customers to the correct aisles

• Explain product features and warranty agreements

• Demonstrate the working of a product when the customer asks

• Provide customers with information on daily deals and promotions

• Ensure that all products are well stocked and are easy to reach

• Assist customers by taking down products that may not be easy to reach

• Provide information regarding each product and any discount offers associated with it

• Make sure that work area and aisles are clean and shelves are dusted properly

• Respond to customers’ requests and concerns in a resourceful manner

• Handle cashier duties by taking cash or credit cards in exchange of goods sold

• Manage product returns and exchanges

• Ensure that all purchased items are delivered to the customers in a prompt manner

• Arrange products on shelves in a tidy manner

• Pick and pack orders for shipping purposes

• Order out of stock items in a timely manner

Company : Anickos Marketing Company (Service Provider)

Antipolo Rizal

Position : Quality Control

November 2010 - May 2012

Key Responsibilities and Principal Accountabilities:

Perform inspections of purchased parts, subassemblies or finished company products according to well defined criteria using standard procedure.

Rework or reject subassemblies or finished products as required.

Conduct and document process and system audits using written procedures as audit standards.

Accurately document the results of the inspections and testing.

Maintain all controlled document files and test records in a timely and accurate manner.

Coordinate calibration of all test equipment and fixtures

Monitor critical equipment and instrumentation to ensure proper operation and calibration.

Participate in the construction and/or revision of SOPs for the inspection function.

Assist in the writing and updating inspection procedures, protocol and checklists.

Evaluate problems and make initial recommendations for possible corrective action to supervise.

Work with production management and Quality Assurance to provide feedback to assemblers regarding accuracy of assembly procedures.

Company : Golden Spoon

Manila

Position : Service Crew

March 2009 to June 2010

Key Responsibilities and Principal Accountabilities:

Responsible for providing courteous and efficient food and beverage services to the guests.

To present menu, take order, suggest and recommend appropriately.

To attend and respond to guests’ needs promptly and professionally.

To present bills to diners, collect payment and give to the cashier, return change or credit card to diners.

To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings, laying of tables and up-keeping of rest room etc.

Any other appropriate duties and responsibilities as assigned

ACHIEVMENTS:

TESDA NCII CERTIFICATES:

Food and Beverages Services

Food and Beverages Services

Commercial Cooking

Housekeeping

OTHER SKILLS:

Farming from 2011 to present (Certificate in Department of Agriculture)

PERSONAL INFORMATION:

Date of Birth : November 29, 1989

Place of Birth : Floridablanca, Pampanga

Age : 26 years old

Height : 5’7”

Weight : 120lbs.

Religion : Roman Catholic

Languages : English & Filipino

Status : Single

Citizenship : Filipino

CHARACTER REFERENCES:

Ms.Grace P. Laxa

Camaya Coast Director

Mariveles,Bataan

Contact No.092********

Mr. Nixon CanlapanManager

Golden Spoon, Manila

Contact No.: 092*-*******

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Applicant’s Signature

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