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Manager General

Location:
Nigeria
Posted:
October 11, 2016

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CURRICULUM VITAE

Name: Svetlana Alexandrovna Chukwunonye

Date of birth 13th Nov, 1964

Nationality: Ukrainian

Sex: Female

Telephone 01-7908043, 08037619825

Email: acwz4w@r.postjobfree.com

Objective: Seek the Position of Hotel General Manager.

SUMMARY: Extremely creative, knowledgeable and resourceful Hotel General Manager with great experience in consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.

Summary of Qualifications

* Over twenty years experience.

* Exceptional ability to communicate, both verbally and written, effectively with guests, vendors and co-workers.

* Considerable Microsoft Office skills.

* Remarkable ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with emotional topics.

* Great ability to manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance.

* Proven ability to build positive team spirit.

* Profound ability to delegate work assignments; provide recognition for results.

* Strong ability to look for ways to improve and promote quality; demonstrate accuracy and thoroughness.

* Uncommon ability to prioritize and plan work activities.

Proffesional Expirience

BANEX Hotel and Suites

2014 till date

General Manager

Victoria Beach Hotel, Lagos

2009 - 2011

Operations Manager

Work directly with the General Manger to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.

Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals.

Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.

Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).

Overview HR matters including interviewing, hiring, training, assigning work, coaching/ results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.

Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered.

Performed other duties and responsibilities as assigned.

counseling and performance appraisals.

Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.

*A.G.M.

Gastronomix, Lagos

2008 – 2009

*General Manager

Omisson Luxure Suites, Lagos

2005 – 2008

*General Manager

Bay& Dorchester Guest House, Lagos

2003- 2005

*General Manager

A/O Nexuks LTD, Lagos

1996 – 2003

*D.G.M

Hotel Mezdunarodnaya, Moscow

1988 – 1991

*Administrator

Hotel Mezdunarodnaya, Moscow

1986 -1988

Education

PHD in Hotel and Catering Management

University of Moscow 1986



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