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Supply Chain Customer Service

United States
October 11, 2016

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*A Marborough Parade, Uxbridge Road, Hillingdon, UB10 0LR


A highly skilled Supply & Logistics Planner with experience in providing robust supply planning while successfully devising and implementing solutions to drive process improvement, in terms of costs, timing and quality. Acted as single point of contact between Sales and Marketing, Finance, 3rd party supplier, manufacturing supplier, and customer service, to ensure customer satisfaction and optimum service level. Implementing procurement strategy and overseeing highly complex purchasing, scheduling, expediting and logistics functions to maximise efficiency and value. Now looking to bring current skills to a progressive company in a challenging new role.


SUPPLY & LOGISTICS PLANNING: effective supply chain management, using IT systems and reports to handle customer orders, purchase orders, distribution orders and providing clear information. Development of processes and procedures that optimise operational efficiency, focusing on continuous improvement.

VENDOR RELATIONS/CONTRACT MANAGEMENT: sustaining strong relationships with vendors from purchase order placement to goods receipt. Highlighting and managing key suppliers to continuous improvement through detailed cost and value analysis, maximising profitability and business objectives.

STAKEHOLDER MANAGEMENT: successfully fostering relationships with stakeholders at all levels. Developed an EMEA replenishment KPI pack and led a monthly meeting with senior managers and directors.

ORGANISATIONAL SKILLS: planning and prioritising work to sustain levels of performance against challenging deadlines. Using multi-tasking skills to deliver high standard results in a fast-paced environment.

PROBLEM SOLVING: using an analytical and methodical approach to problems. Demonstrating sound decision-making skills and the ability to act quickly and develop creative solutions.

I.T. SKILLS: proficient user of Windows, MAC OS, Linux, MS Office, JBA system, JDA manuguistics, SAP software.

Other skills: Strong interpersonal, communication and analytical skills. Ability to foster teamwork and collaboration. Ability to manage conflict and work cross functionally and with personnel at all levels.


LOGISTICS PLANNER - Medtronic, Basingstoke 2014 – present

Successfully managing over 2,000 SKU’s in the assigned supply chain including inventory analysis, order fulfilment, import/export operations and shipping for regional and global business units. Focusing on utilising a range of IT systems and reports to analyse data to identify trends for supply and demand activities for the replenishment of stock in order to fulfil demand in the right location at the right time, at the most effective cost.

Headline achievements:

Responsible for moving €191M of stock in the EMEA region, work as part of a team and take the lead in ensuring the efficient replenishment of stock within the region while optimising distribution costs.

Generate statistical forecasts from demand history for markets to add intelligence.

Implemented new processes to improve the service level, which increased the fill rate in the Canary Islands by 16.2% from 80.3% to 96.5%.

Supported SAP system implementation and worked as part of the team on functional specification, Systems Integration Testing and User Acceptance testing.

Creating a week-by-week 3 month volume projection plan which improved service level and efficiency within the EMEA Distribution Centre’s (DC) and increased the fill rate to 97%

Creating daily distribution orders for over 500 SKU is inside EMEA region with appropriate communication to the Distribution Centre (DC).

Developed and implemented a new tracker process, providing a clearer overview and summary of what has been shipped and what is still outstanding while saving time and reducing errors.

Calculated the net requirement and issued Purchase Orders to suppliers.

Maintain system-planning parameters in SAP and Manugistics planning software and regularly reviewed and modified safety stocks to match changing business conditions.

Leading weekly meetings with suppliers resolving product availability issues to reduce back order

Developing an EMEA replenishment KPI pack and led a monthly meeting with senior managers and directors, ensuring they receive updated information at all times

ACCOUNT ASSISTANT - FIQI, Harlesden 2011 – 2012

Reported directly to the owner, fully responsible for the account management of a mini-supermarket selling food and consumer goods. Undertook all the activities related to the financial administration, procurement and inventory management of the store, ensuring adherence to regulatory requirements and internal standards.

Key achievements:

Effectively maintained records of all transactions, and prepared of accounts payable, invoices and purchases using manual and computerised systems.

Prepared a business case for the investment in inventory management software to track individual item tracking and avoid under/over stock.

Successfully implemented a new system that reduced inventory costs by 8% and increased service levels due to increased product availability.

Sourced a new supplier saving 10% on stock costs whilst benefiting from quicker delivery due to a reduction in the lead-time for item delivery from 5 to 3 working days.

Responsible for banking and handling high volumes of cash up to £70k per week.

Oversaw procurement with a budget of up to £20k per week.

Effectively resolved supplier queries, conducted price negotiations and arranged deliveries whilst ensuring they were paid in line with service level agreements.

Performed supplier invoice reconciliations and resolved enquiries, using strong financial knowledge.


CUSTOMER ADVISOR – Barclays, Ruislip 2008

SUPERVISOR – Luminar Group Holdings Plc, Windsor 2007 – 2008


MSc Operations & Logistics Management (Distinction), Surrey University 2013

BA (Hons) Business Management (First Class Honours), Kingston University 2011

BTEC National Diploma in Business (Triple Distinction), Uxbridge College 2008

GNVQ Business (Distinction), Harlington Community School 2006

Other Information

Language: Fluent Dutch

Full driving licence and car


Available on request

Contact this candidate