DAPHNE BELL*** Delran Place

Upper Marlboro, MD **774

240-***-****

Email: acwz3f@r.postjobfree.com

SKILLS:

Exceptional Team Player and Team Builder

Technologically advanced

Outstanding Organizational Skills

Forward Thinker

Admirable Customer Service Skills

Commendable Problem Solving Skills

Excellent Communicator

Ability to type 50 wpm

EXPERIENCE:

Virginia Support Services, Inc. Jan 2016 to Present

Newport News, VA

QMHP

Acting as an independent contractor. Provided my own cases and completed all initial paperwork. Advocated for the clients. Maintained professional boundaries and ensured HIPPA regulations were followed. Produced monthlies, quarterlies and daily notes as required by company?s policies and procedures. Managed stressful schedules and situations while ensuring that the clients? needs were handled. Provided mental health assistance to the clients as needed.

VABODE, Inc. Aug 2015 to Jan 2016

Newport News, VA

QMHP

Provided case management duties. Produced ISP?s, quarterlies and daily notes. Handled crisis and intervention as needed by individuals. Provided life skills training in: money management, food management, personal care and hygiene, health, housekeeping, housing, transportation, educational planning, job seeking skills, job maintenance skills, emergency and safety skills, interpersonal skills, parenting and pregnancy prevention.

Second Chances Comprehensive Services LLC. Oct 2013 to Aug 2015

Suffolk, VA

QMHP/Community Liaison

Making new relationships and acquaintances in order to acquire new clients for company. Doing initial assessments on potential clients. Handling crisis and interventions in order to help individuals with homelessness, unemployment and other basic needs. Provided active rehabilitation and support interventions with focus on ADLs, education, budgeting, medication compliance, social skills, and other independent living skills that enable the individual to reside in their community. Delivered service coordination, case management activities, and therapeutic support. Rendered Person Centered services to assure client received the best services possible.

MarJul Homes Inc. Oct 2011 to Mar 2013

Washington, DC

Qualified Intellectual Disabilities Professional

Supported the overall well-being of 35 persons to include a nursing staff. Managed two homes with 12 ID individuals. Presided over meetings with lawyers, PT, OT, social workers, behavior specialists, speech therapists, case workers, Program Director and doctors. Sustained close relationships with advocates and family members. Assisted individuals in preparing goals and objectives specific to their individual needs. Ensured individuals were properly taken care of. Visited day programs to guarantee proper placement and care. Monitored each individual?s progress through monthly, quarterly and annual reports. Completed functional assessments as client completed goals. Attended annual court proceedings to represent my company and the individuals. Maintained an open line of communication between all persons involved with Dept. of Health, DDS, direct care staff and other agencies. Attended and presided over trainings.

Individual Development Inc. Mar 2008 to Oct 2011

Washington, DC

Qualified Intellectual Disabilities Professional

Supervised 32 persons to include a nursing staff, direct care staff and House Manager. Managed two homes for 6 profoundly mentally and physically challenged ladies. Worked with individuals to develop ISPs. Maintained contact with family and other authorized representatives. Ensured policies and procedures were followed. Visited day programs. Produced monthly, quarterly and annual notes. Attended annual court proceedings to represent my company. Maintained a professional attitude and appearance at all times.

Denny?s Corp. Nov 2005 to Mar 2008

Greenbelt, MD

General Manager

Maintained a 24 hour restaurant that grossed $2,080,000 annually. Provided superior customer service to all while maintaining a clean and comfortable restaurant. Nurtured and educated staff in performance of duties. Performed End-of-Day obligations and maintained cash-flow. Obtained Food Handlers license through ServSafe. Provided leadership in all aspects of employment. Interviewed, hired and fired staff. Conducted training classes as well as meetings. Ordered products. Maintained employee files and all aspects of restaurant paperwork.

Green Door Aug 2004 to Nov 2005

Washington, DC

Community Support Worker

Provided mental health services to 25 consumers. Assisted consumers in developing their personal recovery goals. Provided education on skill-building exercises to promote independence including symptom recognition, budgeting, cooking, cleaning, hygiene, and comparative shopping. Assisted consumers in securing and managing SSI, SSDI, food stamps and housing subsidies. Taught consumers about their psychiatric/ somatic diagnoses.

JaniKing of Washington DC 2003-2004

Springfield, VA 2002-2003

Customer Service Rep 1999-2001

Contracts specialist for outside sales efforts. Maintained customer relationships and performed client surveys and building inspections. Submitted bids. Received "Sales Person of the Month.?

Maryland National Memorial Park 2001-2002

Laurel, MD

Family Service Counselor

Helped families pre-plan cemetery needs. Handled logistical details and conducted meetings. Prepared contracts, other documentation, and acquired information to better serve customer needs. Counseled clients with different levels of grief and assisted them as necessary.

LaserPro 1998-1999

Landover, MD

Office Manager

Delegated printing assignments, coordinated schedules, performed bookkeeping duties using QuattroPro. Obtained and maintained customer accounts. Designed and created a filing system. Streamlined work assignments utilizing time management skills.

St. Ann's Infant and Maternity Home 1997-1998

Washington DC

Counselor

Supervised fifteen to twenty-five teenagers. Maintained all paperwork and reports.

Counseled and created a nurturing and homelike setting for problem teens.

The National Children's Center 1993-1998

NW, Washington DC

Child Habilitation Specialist

Worked with mentally and physically challenged children. Supervised teacher assistants. Conducted meetings. Designed rehabilitation and behavioral management programs.

The ARC of Prince George?s County 1991-1992

Landover, MD

Habilitation Specialist

Supervised mentally and physically challenged adults & employees. Assisted with all projects on a daily basis. Produced reports and offered support in challenging situations.

PG County Sheriff?s Dept. 1990-1991

Upper Marlboro, MD

Deputy Sheriff

Transported detainees. Provided courtroom security, searched and restrained detainees.

Maintained proper records concerning detainees. Assisted citizens in maintaining the peace, and provided superior customer relations.

EDUCATION:

Capella University 2008-2013

M.S., Human Services

University of Maryland University College 2003

B.A., Psychology/Sociology

REFERENCES AVAILABLE UPON REQUEST

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