ALICIA PIONTEK DE ZÚÑIGA, PMP

Address: **** ***** ****** ***** ****, Buckley, Washington 98321

Phone: 253-***-****

Email: acwz0w@r.postjobfree.com

INFORMATION TECHNOLOGY MANAGER

Incident Management

Process Improvements

End-user Support

Requirements and Systems Analysis

Technical and Functional Configuration

Data Quality Management

System Design

QUALIFICATIONS PROFILE

Strategic, performance-focused, and results-driven professional, offering comprehensive experience in

requirements management, project administration, 3D manufacturing testing, and risk mitigation. Equipped

with proven expertise in various application management services, strategic technology planning, and

service quality management. Effective at providing technical support and guidance to production and

configuration management as well as ensuring on-time and within-budget execution. Knowledgeable of Scrum,

Agile, Sprint, and Waterfall methodologies as well as Lean principles. Bilingual in English and Spanish.

RELEVANT EXPERIENCE

SSG PROGRAM MANAGEMENT OFFICE 2014–present

PROJECT MANAGER

- Spearhead the Enterprisewide Contractor and Service Provider (C&SP) Safety Initiative, which

focuses on promulgating awareness on environmental, health and safety management policies and procedures

among all business units.

- Thoroughly assessed different contract types and reviewed how contracts are impacted by the

Enterprise wide EHS policy and procedures.

- Synchronize operation with industry and EHS strategic objectives by closely monitoring and

guiding the project execution; regularly updating the project charter; and validating business case and

requirements.

- Provide oversight to five EHS and supplier management subject matter expert sub-teams throughout

process improvements, benchmarking, and service provider performance and business unit process

assessments.

- Perform forecasting and monitoring of actual labor hours; facilitation of working sessions; and

presentation of status reports to the executive-level management utilizing change board process.

- Take accountability in communicating the C&SP safety initiative with enterprise leadership;

ensuring adherence to integrated project schedule; and creating strategy framework for EHS’s service

provider program.

- Preside over process operation onboarding for new, incumbent, and offloading vendors, including

Enterprise Payment Services and Travel and Expense Services.

- Render effectual support in developing an integrated project schedule for five function towers

- Offer expert guidance to the knowledge transfer and transitioning efforts, which involve

preparing and submitting status report to all levels of management.

MANUFACTURING ENGINEERING SYSTEMS 2013–2014

PROJECT MANAGER

- Oversaw the knowledge transfer and transitioning effort from the Test and Development Team to

Boeing South Carolina.

- Directed the SC knowledge transfer project, which entailed preparing the project charter and plan

that outlined master schedule, critical path schedule, 30/60 day look ahead, and identified risks and

opportunities.

- Facilitated workshops; developed business partnerships; defined hardware/software requirements;

and executed job shadowing.

DELMIA ENGINEERING SOFTWARE TESTER

- Keenly monitored the DELMIA manufacturing software functionality during the pre IUT and IUT

development cycles by refining requirements, writing test scripts, testing issues, and validating

solutions.

- Maintained active involvement in handling the Luxoft project with focus on knowledge transfer

communications with Luxoft, customers, and peers.

ERP LN MANUFACTURING 2012 TO 2013

FUNCTIONAL ANALYST TESTER

- Held full accountability in guaranteeing proper functioning of computer systems and repairing any

identified problematic issues caused by the end user or the technology.

- Directed the supply chain analyst teams and business partners on complex issues encountered and

mediated between IT and business partners.

- Generated change requests; prepared pass notes; acquired requirements; and coordinated all

testing efforts using Excel master plan test book and NEOCQ- CR/WR.

- Gained understanding of business goals and objectives from business partners’ view to formulate

strategies to improve computer system functionalities.

- Took part in updating the information systems and recording activities in compliance with overall

business objectives.

- Initiated an effort in creating and modifying P290, P490, & P750s in adherence to the AD&S

process.

- Made use of Lean principles in testing DCAC/MRM system during development cycle through the AD&S

process.

- Demonstrated expertise in writing test scripts, analyzing issues, and validating solutions

- Assisted clients with purchase ordering through application modeling by issuing security

authorizations, facilitating knowledge transfer, and initiating automated testing conversion.

- Recorded all needed information, reports, and metrics as well as guided the support staff on

various applications.

- Led the development of test scripts for the deployment of test automation and in charge of

overseeing the contractors performance.

MAJOR INCIDENT MANAGEMENT 2011 TO 2012

SYSTEMS DATA ANALYST

- Took accountability for assigned major incidents by providing immediate response and BCA

dedicated support, as well as integrating resources across functional and geographic boundaries.

- Led rapid restoration of services provided to partners and incorporated an effective action to

solve problems and defects within the IT infrastructure.

ENTERPRISE HELP DESK 1998-2010

PROJECT MANAGER AND BUSINESS SYSTEMS ANALYST FOR DCAC/MRM

- Maintained active support on all business processes through software application and analysis.

PROJECT MANAGER AND PRODUCT FOCAL, MMIT (Spares) Applications

- Directed the execution and migration of over 100 applications used for handling the ordering,

delivery, and support of Boeing Spare Parts (SPARES) Division to Boeing Technical Support/Help Desk

Division.

- Oversaw the successful transition of Boeing staff to purchased services for MMIIT support and

assessed their overall performance and efficiency.

SYSTEMS DATA ANALYST, Manage Knowledge Base

- Offered assistance with documentation of SPARES applications and support processes, while

performing in-depth research on processes, applications, systems, and data toward identification of

functional requirements for application or system design.

- Discussed with stakeholders to determine, refine, and interpret requirements into functional

specifications; as well as conducted tests to validate system functionality against specifications.

- Maintained involvement with designated software product staff and external stakeholders to

deliver technical solutions for complex issues encountered.

PROCESS ASSEMBLY PARTS PLANT 1997-1998

CAPACITY PLANNER

- Organized loaded work for three centers; performed headcount forecast; scheduled shop floor

control; as well as assessed and evaluated work statement modifications.

- Partnered with industrial engineers in creating quarterly financial long-range business plans as

well as manufacturing plans, while taking charge of equipment maintenance scheduling.

- Worked in close coordination with employees and cultivated relationship with shop stewards

throughout three work centers; gained understanding of effective parameters for Boeing and the

represented employees.

SAFEWAY SEATTLE, WA

DEPARTMENT MANAGER

- Took full charge of hiring staff and ensuring training and safety standards compliance and

encouraged a collaborative team atmosphere and issues corrective actions as necessary.

- Rendered expert management to overall production and optimized profit and reduced costs.

- Provided expert supervision to employees represented by a collective bargaining agreement.

OTHER EXPERIENCE

AMERIPRISE FINANCIAL TUKWILA WA

FINANCIAL ADVISOR ASSISTANT

EDUCATION AND CREDENTIALS

MASTER OF SCIENCE INFORMATION TECHNOLOGY IN ASSURANCE AND SECURITY, MAR 2014

Graduated summa cum laude

Capella MINNEAPOLIS, MN

MASTER OF SCIENCE INFORMATION TECHNOLOGY IN PROGRAM AND PROJECT MANAGEMENT, MAR 2013

Capella MINNEAPOLIS, MN

BACHELOR OF ARTS IN BUSINESS ADMINISTRATION, MAY 1994

WITH EMPHASIS IN INFORMATION SYSTEMS, HUMAN RESOURCE, AND INTERNATIONAL BUSINESS

University of Washington Seattle, WA

Project Management Professional

Project Management Institute

PROFESSIONAL DEVELOPMENT

Project Lead United Way Executive Board Training

ACTIVITIES

President of Boeing Women in Leadership Puget Sound South (BWIL PSS) Business Resource Group

Provided opportunities for Boeing employees to gain access to networking, professional development and

community service opportunities which contribute to their personal and professional success. Mentored and

coached various members of

BWIL PSS

Former Special Events Co-Chair and Executive Board Member

Boeing Women in Leadership (BWIL)

Former Systems Data Analyst/Project Manager

PACE Program

Executive Board of Director Member

Seattle Metropolitan Credit Union (SMCU)

Tutor

Mathematics

Contact this candidate