ASSALE ASSALE ALAIN JEAN CHRISTOPHE Phone number: 092********/092******** email: acwz0a@r.postjobfree.com

FRENCH SPECIALIST

SUMMARY

A highly motivated, confident individual with multi-tasking capabilities and able to work in a target driven and busy call center environment. Hardworking with excellent attendance and punctuality record. Work equally well alone or as part of a team. Keep to find a challenging position within an organization where I can improve professionally and personally my analytical skills and talents towards the company objective.

EXPERIENCE

French Process Associate at Telus international

June 2015- until now

•. Interacting with new and existing customers. Main duties include answering customer inquiries, resolving their problems

• Developing & sustaining excellent Customer Relationship through deep engagement and delivering continuous value by meeting customer satisfaction

Trainee French Process Associate at GENPACT

June 2014 - November 2014

• Trainee on Saleforce Database application navigation

• Trainee identifying and reporting Adverse Event report

• Trainee identifying and reporting Product quality

• Developing & sustaining excellent Customer Relationship through deep engagement and delivering continuous value by meeting customer satisfaction

French Customer Services Representative at Adityia Birla Minacs Philippines

December 2012 – June 2014

Tasked with answering and projecting professionally company image through phone. Interacting with new and existing customers. Main duties include answering customer inquiries, resolving their problems, up selling & promoting company products. Listening agent calls for quality.

Awards: Best agent and top performer for the year 2013

Due to the performance, i have been transferred to the insurance sales department and i am also monitoring calls in the Quality Department as verifier

QUALITY ANALYST: January 2014

Acquisition card, cross sell, balance transfer and credit wise

SKILLS & EXPERTISE

A clear and confident telephone manner.

Ability to communicate effectively with a wide range of customers

Fully aware of the importance of data security and relevant legislation

Able to identify and act upon potential sales opportunities.

Demonstrating empathy and understanding when talking to customers.

Able to deal with edgy, abusive and irate callers.

Excellent listening and problem solving skills.

Excellent communication skills and telephone manner.

Know SaleForce application

Microsoft office (Excel Database, Word, PowerPoint)

EDUCATION

•2013 - Bachelor degree in Business Administration at Don Bosco (in progress)

•2012 – Certificate of Completion (Business Package Microsoft office)

•2011-2012 - Bachelor degree in Business Management (1 year shift to BBA)

•2010-2011 - University of Ivory coast was studying Geographic’s have stopped due of political issues

•2009 - 10 + 2 in Ivory Coast (BACCALAUREAT)

LANGUAGES

FRENCH NATIVE (Native and bilingual proficiency)

ENGLISH (Professional working proficiency)

HOBBIES

Sport, Travel, Music, Reading

DECLARATION

I hereby declare that all the above furnished details are true to the best of my knowledge.

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