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Sales Management

Salt Lake City, Utah, 84117, United States
October 08, 2016

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Robert Hopkins

**** ***** ******** ***** ********, UT 84117


Director / Administrative Management Professional

Care Administration Operations Management Solutions-Oriented

A highly motivated, proactive Director and Administrative Management Professional with over 15 years of experience and proven capability in negotiating multiple, concurrent tasks. Possesses unparalleled communication and interpersonal skills that facilitates an environment of information sharing and collaboration with colleagues and clients within the Care Industry. Exhibits a high level of proficiency in formulating and executing administrative operations and nutritional management. Demonstrates savvy in diagnosing problems, adapting to change, and implementing necessary modifications to meet organization goals and meet patient/client needs. Dedicated to attaining organizational objectives and maintaining integrity of operational administration. Skilled in collaborating with all members in cross-functional teams to achieve organizational objectives. Instrumental in improving processes, enhancing productivity, and executing solutions.


Support Management

Nursing Care Expertise

Strategic Planning & Analysis

Exceptional Multitasking

Competitive Intelligence

High-Level Care Administration

Tactful Communications

Operations Management

Nutritional Management

Professional Experience


Clinical Nutrition and Food & Beverage Director

Advanced care center’s mission by diligently overseeing all operations of a 96 bed skilled rehabilitation nursing home and Achieved a no-deficiency tag report from state by adhering to fill accountability of state compliance standards.

Enhanced the food and beverage culture of the facility by converting all food systems to” from scratch processes” and designing cutting edge menus and systems including anytime menus, anytime dining times, vegetable root juicing, restaurant dining many more.

Reduced care center costs by developing financial system spend-downs for all departments of Highland Care.

Maintained financial integrity of nutritional budgets for departments for corporate to utilize as budgets.

GARDEN TERRACE – LIFE CARE CENTERS, Holladay, UT May 2009 – March 2010

Clinical Nutrition and Food & Beverage Director

Advanced care center’s vision and values by supervising all operations of 120 bed Alzheimer’s Care center and employing a “full hands-on” management of culinary operation, ranging from preparation to execution of all diets, resident satisfaction and employee efficiency.

Cultivated an environment of increased employee morale and production by mentoring all employees, strategically setting scheduling, taking disciplinary action when necessary.

Promoted financial and budgetary integrity by implementing dietary financial control systems to control and optimize census, food and labor budgets with results of bringing department back within allotted budgets.

THE PEAKS – GOODMAN GROUP, Flagstaff, AZ June 2008 – May 2009

Clinical Nutrition and Food & Beverage Director

Advanced organization’s objectives for all operations of a retirement community consisting of 190 residents including acuity levels of Independent Living, Assisted Living, Skilled Nursing, and Alzheimer’s as well as overseeing 32-40 employees.

Augmented organizational profitability by handling all profit and loss operations.

Revitalized organization’s dietary and nutritional options by developing and implementing all in-house menus including altered textures to resident fine dining.

Secured compliance with all sanitary regulations and standards as defined by the State.

Amplified financial, resident, and company operations for increased proficiency, profits and guest satisfactions by designing many programs to assist property development.

Augmented revenue-generating processes by skillfully authoring and submitting all contractual vendor agreements for the Nutrition Departments.

Professional Experience



Maximized company’s productivity by assuming responsibility for the hiring and training of employees.

Increased company’s profitability by developing all marketing platforms for the operation- including promotion of guest loyalty, seminars and on-site promotions.

Attained annual sales of $500K.

Created all buying programs and created new inventory systems with SKU management systems.



Responsible for all operations dealing in all product logistics, buying, costing, selling and choosing of all wines from domestic to import.

Expanded company’s marketing outreach by developing formats of business objectives and marketing of company.

Exhibited proficiency in the use of Quark Express/CS2 for marketing, Point of Sales Systems and PC mechanics of all Microsoft programs.

LITTLE AMERICA HOTEL, Flagstaff, AZ May 2000 – August 2006

Food & Beverage Director

Advanced hotel’s financial objectives within the Food and Beverage Department by meticulously overseeing all Food & Beverage operations of said resort property consisting of 3 restaurants- {Fine Dining, Casual Theme, 24 hour deli}, bar, pool, largest banquets system in Northern Arizona and all hotel supporting functions encompassing $5.5M in F&B annual sales.

Fostered a culture of increased employee morale and productivity by tactfully developing all employee relations for the 170 team members of the department as well as strategically assuming responsibility for creating and implementing training procedures.

Implementation and development of POS system for the property.

Development and implementation of marketing techniques (i.e.: T.V., Radio, and Print) to increase sales on property.

Enhanced hotel’s marketability by fastidiously searching for exceptional performance artists through auditioning, scheduling and negotiation of payroll for live entertainment for restaurant and lounge.

Increased sales in F&B from $3.1M to $5.5M in five years.

Strengthened revenue-generating processes by authoring and submitting all contractual agreements for the Food and Beverage entities.

WATERFORD ACORDIA COMMUNITY, Holladay, UT June 1999 – May 2000

Clinical Nutrition and Food & Beverage Director

Opened F&B department of property and assumed responsibility for designing through operational procedures.

Strengthened revenue-generating processes by authoring and submitting all contractual agreements for the Nutrition Departments.

Advanced community’s vision and values by supervising all operations of both assisted- and 2nd-level-assisted-living complex of 150 residents.


New Store opener, Manager,

Opened up 2 Locations for Timber lodge Steakhouse.

Opened 6 Ground up operations for TGI Fridays around the country including corporate and Utah Franchise.

Education & Distinctions

Bachelors of Healthcare Administration, Ashford University, Golden International Academic Honor

3.79 GPA, July 2015 Magna Cum Laude

Salt Lake Community College, Associate of Arts,

Completed coursework in Diet and Nutrition and Sports and Nutrition Aim Redstone

Six Sigma Green and Black Series in current process of completing-Vision Training

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