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Customer Service Engineer

Harrow, Gt Lon, United Kingdom
October 08, 2016

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C.V Jason Allen

Alexandra Avenue South Harrow London HA2 9DA UK Mobile::079******** Email::


A customer service telecoms engineer with over 9 years’ experience in this field working with extensive London wide knowledge with overhead and underground cabling skills, excellent at customer facing and with problem resolution ability to the highest degree. Able to keep calm under pressure. Used to dealing with irate customers.

Trained in all aspects of traffic signal monitoring and testing in a control room environment.

Transport for London CCTV usage principles certificate.

Career History

T.F.L. (2 month contract) Oct 2015 to Dec- 2016

Traffic Signal Fault Control Inspectorate training Modules 1 & 2 – Traffic Principles (TFL certificate) CCTV (public code of practise) NRSWA (operative card)

Automatic Traffic Signals (ATS)

Closed Circuit Television (CCTV)

Variable Message Signs (VMS)

Internet Protocol (IP)

Communications Networks

Traffic Safety Cameras

Automatic Number Plate Recognition Cameras (ANPR)

Over height Vehicle Detectors (OVD)

To monitor and control traffic signals and pedestrian crossings within TFL road network (within M25). To diagnose faults and allocate engineers to repair or replace damaged or faulty signals and street furniture. To set and reset Variable message signs. Also to monitor on CCTV and process the closure and opening of traffic signals (switch-outs) for utility works. Dealing with enquiries from the public and emergency services via email and telephone.

Kelly communications Sep 2014 - Sep 2015

Converting customer services to fibre optic connections, installing modems and routers. Synchronizing fibre optic speed.

Cable and splicing services (CASS) March 2014- Sep 2014

Implementing nationwide upgrade of fibre network which involved boosting dslam cabinets to maximum capacity. Cable sizes from 25 up to 500 pr and testing for continuity. Fully qualified to do this.

British Telecommunications, May 2004– Oct 2013

Multi skilled engineer NRSWA operative CSCS card holder LGV class 2 licence Telephone/copper line faults line installation

Huawei DSLAM Commissioning and Testing. High/flat roof trained E side/d side trained Gas awareness certificate Underground qualified ISDN 1/2 Asbestos detection trained Wlr3 Residential/commercial/business/multi dwelling Sub level rescue Exchange trained Cat 5/6 cabling

While working with the same employer for nine years shows great commitment and some skills I have gained are valuable in the field, my role was a multi skilled customer engineer .Trained to work with gas equipment and flat roof and high building trained also. Working in a fast and efficient way by myself or in a team. With compatible computer skills

Post Office June 1999 - March 2002

General mail sorting and processing in sorting office including front desk duties customer facing

Wilsons Gas, February 1996 - March 1998

Retail Vero Beach, Florida. USA

General assistant manager duties including stock take staff overseeing opening and banking cash sales receipts. This business was a petroleum reseller business selling fuel to general public


Gayton High School Sep1982-87

Harrow Middlesex

O levels English, maths, science, craft design technology, drama

Language skills


Additional information

I am a holder of HGV class c driving license, CSCS card and NRSWA card. I have no problems working alongside others or facing customers in addition I have no problem working solo as I am more than confident enough to do this. I am clearly spoken well-presented and always punctual and try to solve any problem put on my table. I am always keen to learn new skills and am willing to do what it takes to succeed.


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