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Customer Service Sales

Flowery Branch, Georgia, United States
October 08, 2016

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**** ***** *** ******* ******, 30542



Experienced in strategic account management, business communications, and all areas of GAAP: accounting analysis, AIA construction billing, A/P, A/R, P&L statements, collections, payroll, payroll taxes, account reconciliation, inventory control, purchasing, data entry, accounting software installation and setup

Advanced level of office technology; strong computer, communication and negotiating skills; goal oriented; analytical problem solving

Peachtree Accounting, QuickBooks, MRP, ERP, SAP, Access, ACT, AS400, MAS90, EDI, NetSuite, Great Plains, CRM system, DDMS, Baan, Adobe, Vantage, Xactimate (estimating); Keseya (IT management); strong MS Office skills


Accounting Consultant August 2011 – present

Performed accounting and administrative services for various clients, including:

Full cycle accounting; transactions, journal entries, posting, trial balance, worksheet, adjusting journal entries, financial statements, assisting management of closing books, payroll and quarterly taxes; reconciling bank and credit card accounts and bank deposits

Creating custom charts of accounts and setting up customers and vendors

Installing and setting up operating systems, accounting programs, and electronic filing systems

Correcting previous years’ corporate tax returns and re-filing

Human resources and employee training; setting up employee files

Calculating timesheets and submitting payroll; monthly EFTS for taxes and payroll

AIA billing analysis and job cost posting

Calculating and paying monthly sales taxes

Following up with vendors on returns, core credits, shipments, and past due accounts

Processing and collecting payments

Organizing and scheduling start up for second business location

Creating master documents, bills of sales, and truck/trailer contracts

Assisting law enforcement on forensic analysis for embezzlement cases

MJ Rost Associates, Alpharetta, GA January 2011– August 2011

Accountant/Administrative Support

Accounts receivable and payable, financial analysis, collections, routing, estimates, customer service

Manifest customer billing weekly while closing books; input data and created monthly P&L statement

Gem Shopping Network, Duluth, GA October 2009 – October 2010

Customer Service/Inside Sales

Assisted clients with on-air jewelry sales, set up new customers, shipping and payment information

Negotiated pricing between client and host, processed all orders and payments by phone

Translation Station, Atlanta, GA March 2009 – August 2009

Billing and Payroll Specialist

Maintained accurate job schedule to ensure timely billing

Offered assistance to clients regarding estimates, billing and scheduling questions

Tracked sub-contractor time and expenses; processed payroll for up to 200 employees bi-monthly

Processed daily invoices by translator for each job; processed daily mileage reports

Denco Heating and Air, Norcross, GA (closed) March 2007 – February 2009

Office Manager/Service Coordinator

Performed all aspects of office management, including human resources, customer service, estimates, inside sales, sales assistant and dispatch

Payroll, accounts receivable and payable, AIA billing analysis, collections and job cost posting

Prepared all marketing materials, contacted homeowners or property management firms regarding service; coordinated start-up, picked up permits and communicated completion schedules with contractors

Negotiates cost and purchased material from vendors for commercial and residential installations

Pattison Sign Group, Norcross, GA (closed) October 2006 – April 2007

Project Manager/Service Coordinator

Established production schedule to include coordinating fabrication, permits, and scheduled installations based on blueprints and sales specifications

Confirmed stock and ordered additional material needed for completion

Assured estimate accuracy using Xactimate, posted change orders, MRP exported to invoice, and posted labor daily for AIA billing (invoiced for completed segments of a job, G-702 & G-703 forms)

Created, updated, and transferred data through Vantage to home office; followed up on all pending projects and estimates; contacted past due accounts and documented next scheduled payment


University of Colorado; Business/Accounting


Hargrove Services Inc.

Wathco Inc.

Ascon Paving and Concrete

CBA Sports Flooring

Blankenship’s Truck Repair

CFB Manufacture

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