Tiphanie Gladney

Memphis, TN

acwyxv@r.postjobfree.com

901-***-****

Work Experience

Administrative Assistant/Front Desk

Christ Missionary Baptist Church (CMBC) - Memphis, TN

August 2014 to Present

-Mandate phone calls, route calls to appropriate party and record messages

-Send letters and memos

-Edited church bulletins for each service on Sunday

-Keep record of new members, visitors, the deceased and the bereaved

-Assist with Activity Log weekly

Customer Service Representative

Aerotek/Accredo Health Group - Memphis, TN

April 2013 to Dec 2013

- Basic day to day duties of processing refills, bill payment, and prescription renewals, while navigating through 3 to 6 different operating systems.

- Advice patients about prescription insurance benefits, drug coverage and co-payments for specialty medications.

- Advise of prescription benefits available through specialty pharmacy and advise of the

prescription process.

- Assist with any issues with prescriptions they may be in process.

- Transfer patients and patient representatives to appropriate department as needed to assist with rapid processing of prescriptions.

Work Experience

PSE Sales and Services/Distribution

United States Postal Services (USPS) - Memphis, TN

June 2012 to October 2012

-Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and may use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.

-Provides sales and customer service support by greeting customers and explaining store layout;

determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides special assistance; and answers customer inquiries when needed.

-Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services. Handles and processes customer purchases and returns relating to products and services and may use a point of sale system. Assists customers with transactions.

-Maintains appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensures display and selling areas, work stations, and storage areas are presentable to customers. Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.

-May verify presort and bulk mailings of all classifications computing and maintaining on a current basis mailers' credit balances.

-Checks and sets post office stamp-vending machines and postage meters.

-Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms.

-In addition, may assign and clear accountable items.

-Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the distribution scheme established for the office, branch or station.

-Distributes primary and one or more secondary schemes of outgoing mail for dispatch based on knowledge of current distribution schemes.

-Follows established safe work methods, procedures and safety precautions while performing all duties.

STOLI Representative

Suntrust Bank - Nashville, TN

December 2010 to June 2011

-Handles inbound service calls from clients, while looking for sales referrals.

- Answers clients questions within set standards.

- Resolves problems and complaints clients may have about banking products and services.

- Trains on SunTrust products, systems, policies, SunTrust Online (STOLI ) sales skills and other

procedures, client service and referrals.

Customer Service Representative

Accredo Health Group Inc - Memphis, TN

September 2008 to April 2010

- Basic day to day duties of processing refills, bill payment, and prescription renewals, while navigating through 3 to 6 different operating systems.

- Advice patients about prescription insurance benefits, drug coverage and co-payments for specialty medications.

- Advise of prescription benefits available through specialty pharmacy and advise of the

prescription process.

- Assist with any issues with prescriptions they may be in process.

- Transfer patients and patient representatives to appropriate department as needed to assist with rapid processing of prescriptions.

Channel Resolution Expert

Accredo Health Group - Memphis, TN

December 2006 to January 2008

- Assist patients and employees with processing prescriptions for shipping.

- Assist with channeling prescriptions to the correct department.

- Assist with the status of prescriptions to patients and customer service representatives.

- Assist with resolving issues with most prescriptions and any concerns with patients in regards to their shipments.

- Assist with escalation issues and irate patients.

- Proficient with RUMBA mainframe system to assist in processing prescriptions.

Image Specialist

The Data Company - Memphis, TN

June 2000 to December 2000 / March 2005 to December 2006

- Scanning, and imaging documents in a alpha-numeric order, for the upcoming court cases.

- Time-stamping depositions for upcoming court cases. - Copying, and binding documents.

- Light clerical work such as answering multi-line phone, faxing, mass emailing, and greeting potential clients.

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