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Manager Front Desk

Miami, Florida, United States
October 08, 2016

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Best Western, Hallandale Beach, FL */**-Present

Front Desk Representative/ Night auditor

Optimize MATRIX systems to help guest check-in and out and make reservations

Train front desk staff in technical duties, guest service skills, and telephone sales skills

Present an immaculate front entrance display for guest

Perform assigned administrative duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, office supply inventory, etc

Wellington Towers Condo Hollywood Beach, FL 7/14-05/16

Janitorial Engineer Supervisor

Dust furniture, equipment, partitions, walls, etc.

Clean and disinfect sinks, countertops, floors, toilet, mirrors, tables, chairs, refrigerators, microwaves, etc. in restrooms, break rooms and/or kitchenettes

Replenish supplies in restrooms, break rooms and kitchen

Empty trash cans and recyclables into disposal areas. Wipe down walls and woodwork, doors, wall hangings, baseboards, etc.

Caribbean Resort Hollywood Beach, FL 09/15-3/16

Front Desk Supervisor/Receptionist

Greet guests and patrons as they arrive.

Ask if guests have a prior booking and manage the registration process.

Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.

Handle guest check-ins and check-outs appropriately

Take reservations over the telephone, through emails and in person.

Worked with FrontDeskAnywhere

Inverrary Resort and Hotel Lauderhill, FL 05/15-11/15

Assistant Housekeeping Manager

Prepares and distributes the Room assignment sheet and floor keys to room boys.

Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.

Inventories cleaning supplies & linen stock to ensure adequate supplies.

Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.

Worked with Room Master

Charles W. Flanagan High School

Pembroke Pines, FL

June 2009

Additional Skills: Fluent in English & Spanish, MS Word, PowerPoint, Excel, Outlook

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