Customer Service Assistant
Resume:
J E S S I C A L. S C O T T
Jefferson, Louisiana 70121
E-Mail: acwyvi@r.postjobfree.com
Telephone: 504-***-****
EXPERIENCE:
For the past several years I have been working with my husband on video game concepts and design.
I have also been taking care of all my mothers needs
Texas Meter & Device, Waco, TX Toll Free: 800-***-****
February 2011 – February 2014
Call Center Manager
Take charge person able to present creative ideas and communicate the benefits
Increased output and revenue
Trained new employees in the leadership role on the integration of AMI modules in electric meters
Call center operations for inbound and outbound calls
Created and reviewed routes dispatched to field technicians
Field technician support
Validation of completed orders
Created appointments for special field operations
Other responsibilities as assigned
Met all deadlines
Team player
Rosati’s and Mama Baris, Waco, TX.
January-February 2009-2011
Bartended and waited tables
Corporate Connections, Metairie, LA
June 2008 – November 2008
Clerical Support Specialist: On call office support for listed businesses
Law office of Arthur Brewster
JEFCO (Jefferson Parish Business Support)
Republic Distributing Co.
CC Headquarters
Family Healthcare of New Orleans, Metairie, LA
December 2006 – May 2007
Assistant and Secondary IT Support
Generated company EXCEL spreadsheets
Designed and implemented “Fire Escape Route”
Created new patient files
Tech support on healthcare network
Organized all computers and networked them
Taught basic computer skills to staff
Repaired office equipment
Designed front office area for ease in finding forms and supplies
Ran errands when needed
Answered phones when needed
Sprint/Nextel, Harahan. LA
December 2005 – November 2006
Sales Associate
Sold cellular minute plans
Sold cellular phones and accessories
Helped rectify customer problems and complaints
Beads by the Dozen, Harahan, LA
October 2004 – June 2005
Customer Service Representative and Project Assistant
Processed customer orders and payments over the telephone
Direct assistant to owner, Dan Kelley
Sent samples to prospective customers via FedEx and UPS
Organized samples, new and old
Redesigned conference room
Ordered new samples and equipment
Compiled catalog for MUSES Carnival Crew of possible specialty items
During Mardi Gras worked the register in the retail shop
Tulane University, New Orleans, LA
July 2003 – September 2004
Office of Undergraduate Admission, Admission Assistant; Office of Telecommunications, Project Assistant
Database maintenance and data entry for prospective students
Processed vendor payments
Ordered supplies and equipment
Oversaw all phases of student enrollment
Worked with parents over the phone an e-mail
Used MS Office suite, Eudora, and Tulane’s Oracle basedaccounting system
Surveyed newly accepted students using a College Board Survey for reasons they chose Tulane or did not choose Tulane
Met and exceeded all deadlines
Helped students with problems using the Tulane University telephone systems
Assisted in sales of student telecommunication packages
Recommended services beneficial to individuals
Maintained WorldCom pager template
Hibernia Bank, New Orleans, LA
February 2003 – June 2003
Swing Teller
Handled large amounts of money, cashed checks, made customer deposits, credit card advances, official checks, and processed travelers checks
Consulted with customers on all of their banking needs
Kept an accurate cash drawer daily
Resolved issues on bank overdrafts and charges by explaining exactly where the customer went wrong and how to avoid future bank charges
EDUCATION:
Attended general study courses and Tulane University and Delgado Community college in New Orleans
Trained by Hibernia Bank in professional handling of all bank transactions and procedures as well as using all applicable bank equipment
Trained on troubleshooting cellular telecommunications issues as well as any new features ready to be released to the public so that I was able to handle the technical issues that arose every day working with Sprint/Nextel
Software and web proficiency focused mainly on Microsoft Office Suite, Quick Books Pro, Spybot Search and Destroy, and Reg Cleaner; utilizing the internet in a professional manner as well as problem solving of minor technical issues
Assisted friends and family post Katrina with FEMA and insurance forms and claims working within the limited time restraints and deadlines
PROFESSIONAL REFERENCES:
Elmar V. Hernandez (Letter of recommendation attached)
VP AMI Seervices – Texas Meter & Device
300S. 8th Street
Waco, TX 76701
acwyvi@r.postjobfree.com
Pat Jakubik (Letter of recommendation attached)
Meter Lab Manager
Texas Meter & Device
300S. 8th Street
Waco, TX 76701
acwyvi@r.postjobfree.com
Joy Cazenave (Letter of recommendation attached)
Director of Operations
Undergraduate Admission
TULANE UNIVERSITY
acwyvi@r.postjobfree.com
Charmane LeBlanc
Undergraduate Admission Project Coordinator
TULANE UNIVERSITY
acwyvi@r.postjobfree.com
-Retired and can be reached by phone at 504-***-****-
Contact this candidate