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Customer Service Assistant

New Orleans, Louisiana, United States
October 08, 2016

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J E S S I C A L. S C O T T

*** ***** ***** ****

Jefferson, Louisiana 70121


Telephone: 504-***-****


For the past several years I have been working with my husband on video game concepts and design.

I have also been taking care of all my mothers needs

Texas Meter & Device, Waco, TX Toll Free: 800-***-****

February 2011 – February 2014

Call Center Manager

Take charge person able to present creative ideas and communicate the benefits

Increased output and revenue

Trained new employees in the leadership role on the integration of AMI modules in electric meters

Call center operations for inbound and outbound calls

Created and reviewed routes dispatched to field technicians

Field technician support

Validation of completed orders

Created appointments for special field operations

Other responsibilities as assigned

Met all deadlines

Team player

Rosati’s and Mama Baris, Waco, TX.

January-February 2009-2011

Bartended and waited tables

Corporate Connections, Metairie, LA

June 2008 – November 2008

Clerical Support Specialist: On call office support for listed businesses

Law office of Arthur Brewster

JEFCO (Jefferson Parish Business Support)

Republic Distributing Co.

CC Headquarters

Family Healthcare of New Orleans, Metairie, LA

December 2006 – May 2007

Assistant and Secondary IT Support

Generated company EXCEL spreadsheets

Designed and implemented “Fire Escape Route”

Created new patient files

Tech support on healthcare network

Organized all computers and networked them

Taught basic computer skills to staff

Repaired office equipment

Designed front office area for ease in finding forms and supplies

Ran errands when needed

Answered phones when needed

Sprint/Nextel, Harahan. LA

December 2005 – November 2006

Sales Associate

Sold cellular minute plans

Sold cellular phones and accessories

Helped rectify customer problems and complaints

Beads by the Dozen, Harahan, LA

October 2004 – June 2005

Customer Service Representative and Project Assistant

Processed customer orders and payments over the telephone

Direct assistant to owner, Dan Kelley

Sent samples to prospective customers via FedEx and UPS

Organized samples, new and old

Redesigned conference room

Ordered new samples and equipment

Compiled catalog for MUSES Carnival Crew of possible specialty items

During Mardi Gras worked the register in the retail shop

Tulane University, New Orleans, LA

July 2003 – September 2004

Office of Undergraduate Admission, Admission Assistant; Office of Telecommunications, Project Assistant

Database maintenance and data entry for prospective students

Processed vendor payments

Ordered supplies and equipment

Oversaw all phases of student enrollment

Worked with parents over the phone an e-mail

Used MS Office suite, Eudora, and Tulane’s Oracle basedaccounting system

Surveyed newly accepted students using a College Board Survey for reasons they chose Tulane or did not choose Tulane

Met and exceeded all deadlines

Helped students with problems using the Tulane University telephone systems

Assisted in sales of student telecommunication packages

Recommended services beneficial to individuals

Maintained WorldCom pager template

Hibernia Bank, New Orleans, LA

February 2003 – June 2003

Swing Teller

Handled large amounts of money, cashed checks, made customer deposits, credit card advances, official checks, and processed travelers checks

Consulted with customers on all of their banking needs

Kept an accurate cash drawer daily

Resolved issues on bank overdrafts and charges by explaining exactly where the customer went wrong and how to avoid future bank charges


Attended general study courses and Tulane University and Delgado Community college in New Orleans

Trained by Hibernia Bank in professional handling of all bank transactions and procedures as well as using all applicable bank equipment

Trained on troubleshooting cellular telecommunications issues as well as any new features ready to be released to the public so that I was able to handle the technical issues that arose every day working with Sprint/Nextel

Software and web proficiency focused mainly on Microsoft Office Suite, Quick Books Pro, Spybot Search and Destroy, and Reg Cleaner; utilizing the internet in a professional manner as well as problem solving of minor technical issues

Assisted friends and family post Katrina with FEMA and insurance forms and claims working within the limited time restraints and deadlines


Elmar V. Hernandez (Letter of recommendation attached)

VP AMI Seervices – Texas Meter & Device

300S. 8th Street

Waco, TX 76701


Pat Jakubik (Letter of recommendation attached)

Meter Lab Manager

Texas Meter & Device

300S. 8th Street

Waco, TX 76701


Joy Cazenave (Letter of recommendation attached)

Director of Operations

Undergraduate Admission



Charmane LeBlanc

Undergraduate Admission Project Coordinator


-Retired and can be reached by phone at 504-***-****-

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