**** ***** *** **** 801-***-**** 801-***-****

Springville, Utah 84663 acwyta@r.postjobfree.com

Ken W. Warner

Objective: Senior Software trainer

Professional Summary

Able to teach the 115 hours of prepared classes pertinent to the Horizon Integrated

Library System in both French and English

Teach and train the 215 hours of usage and configuration classes for the

Unicorn/Symphony Integrated Library System in both French and English

Technical Software Support for Xactwarean insurance estimating software as a

contract temporary in 2005

Technical Support for Dentrix (Henry Schein) patient management software 1993-

1995

Trained library personnel all over the world, both onsite and via Webex for 11 years

2005-2016

Mentored many colleagues in learning our software for teaching purposes, including

the creation of metaphors and analogies for use with clients

Extensive knowledge of residential and commercial construction procedures

Worked as electrician both freelance and for Atlas Electric, and bid projects as

estimator for Atlas as well

Core Qualifications

Basic MSSQL Translator French to English

Technical Support and Customer Service Technical writing and editing

Agent Journeyman Electrician

Software Trainer

MS Office Suite Horizon Library Management Open Office

Dentrix Symphony Library Management Xactware

Estimation by Tradepower OpenAir SalesForce

Education

Bachelor of Science: Management Utah Valley State College 2004

Emphasis: Technology Orem, Utah

Merit Scholarship: November 2003Department of Technology

Associate of Science: Electricity and Utah Valley State College December 2002

Automation Orem, Utah

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1174 South 980 East 801-***-**** 801-***-****

Springville, Utah 84663 acwyta@r.postjobfree.com

Work Experience

Trainer SirsiDynix April 2005Aug 2016

Taught all aspects for both end users and system administrators of the use

and configuration of the integrated Library Software systems

Created the hierarchical structure and set up the rules for staff members and

patrons on both installed and web-based applications of the libraries.

Created cataloguing standards and templates, circulation rules and

exceptions, as well as public-facing online catalog configuration, including

some basic level CSS

Acted as mentor for other trainers, which may be my greatest area of

expertise

Technical support Sento 2004

Xactware 2005

Motor Coach Driver Lake Shore Motor Coach 2002-2010

Freelance Electrician Self-employed

Head Estimator Atlas Electric March 1999February 2002

Bid projects ranging from $25,000$93,000,000 in total value, with the electrical

component being typically 8%12% of the project ($2,500$6,815,000)

Successfully bid schools, hospitals, jails, Army Corps of Engineers, and commercial

projects, with all site work, power, fire alarm and tele-data installation

Prepared bids using Tradepower's Estimation brand software product, which I have

extensively customized to match the needs of the various markets that our company

works in: Salt Lake City, Utah; Las Vegas, Nevada; and Phoenix, Arizona

Reviewed for evaluation purposes AccuBid, and Timberline

Coordinated with suppliers, clients, sales representatives and subcontractors

Handled change order pricing, tracking, and liaison with general contractors

Electrical apprenticeship July 1995March 1999

Technical support Various companies September 1990July 1995

Reservations Holiday Inn 1992-1995

Tech Writer Various companies

Personal:

Fluent in French, both spoken and written

Basic Spanish

Considerable interest in US and World Economic historyextensive self-directed

study

Volunteer editor for several online fiction writers

Volunteer experience in libraries inside the United States and France

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