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Customer Service Team Leader

Location:
Kolkata, West Bengal, 700014, India
Posted:
October 08, 2016

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SOHAIL KHAN

*,****** ****** **** **** office Entally Kolkata-700014

Mobile: +842******* Email: acwyt4@r.postjobfree.com

Looking for an opportunity in a reputed organization where I can complement my skills and contribute in the most effective manner.

To be an asset and effective individual to serve and entertain different range of customers in the most ethical manner.

Approximate 4 years of experience in Customer Service.

Good Interpersonal skills with an eye for detail and an attitude oriented towards People, Process.

Have a good trait in customer service field to produce quality work in a healthy environment.

Achievements with Wizard E Marketing Pvt LTD

Awarded as the Performer of the year in 2013.

Awarded for the Performer of the month with the highest sales in Nov 14 for Switched It Process.

Wizard E Marketing Pvt Ltd April 2013 – Present

Wizard E-Marketing Pvt Ltd is a leading Connect Centre, which leverages on process, domain and technology expertise to deliver superior business value to its clients. Our aim is to assist client by using our resources optimally to streamlining business strategies by saving expenses and working towards core competencies. Thus we focus on applying standard architectural methods, and tools in our processes to enable our clients gain the edge over their competitors.

Designation : Team Leader

Currently working as a Team Leader for a leading energy campaign for UK residential customers.

Dealing with the escalations and successfully completing the switch applications.

Presently driving a team of 20 advisors.

Constantly coaching and grooming them on the process.

Conducting process training after the accreditation of new joinees as and when required.

Educational Qualifications

QUALIFICATION

Institute Calcutta University

Specialisation Accounts

Passing Year 2016

Become hons

Calcutta University

Accountancy

-

-

ISC

Delhi Board

General

70

2012-2013

ICSE

Delhi Board

General

70

2010-2011

Additional Qualifications

Flight Attendant

Jet Airways Training Academy

General

-

2014

Personal Details

Date of Birth: 10th March, 1994

Languages Known: English, Hindi, and Urdu

Marital Status: Single

DECLARATION

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

In the view of above I concede that I posses necessary energy and zeal in addition to my qualification to meet your expectation. In the event of my selection, I assure that I shall endeavor my best in discharging my duties with complete sincerity.

Place: Kolkata.

Regards,

Sohail Khan

Reference available upon request.



Contact this candidate