RESUME

FATAI, ISIAKA AYOMIDE

**, ***** **** ******, ***** Egbe, Ikotun, Lagos, Nigeria.

Tel: 080********, 070********, E-mail: acwyrg@r.postjobfree.com

Konga Online Shopping Limited June 2015 – Date

Supervisor, Operations (Distribution & Fulfilment)

Duties;

Monitor day-to-day operations for compliance with established safety, sanitation and orders movement procedures, and communicates any related information to Line Manager.

Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures.

Oversees the order tracking process and ensures orders are processed in accordance with the organization's customer service standards.

Ensure proper orientation and training associates in the proper receiving, storage, arrangement and shipping of orders, observe employee activities and provide feedback and positive reinforcement on work methods, work quality, productivity and attitude.

Assist Operations Manager in planning, prioritizing, and communicating shift directives to insure efficiency, accuracy and quality are met for all outbound related activities.

Solve day-to-day operational problems on a first-line basis e.g excesses / incomplete orders, mismatch waybill, wrong item packed, misroute orders, damaged pack etc.

Ensure standards of productivity are established and followed; monitors receiving process to ensure safety and sanitized standards compliance.

Create, define and maintain SOP for all processes and Ensure achievements of KPI targets.

Ensure physical returned orders correspond with orders manifest, sort and scan of received items according to fulfilment type (Retail & Merchant)

Supervise loading of completed orders to ensure correct delivery to Franchise locations and other Exchange centers.

Monitor completes necessary order manifest relating to distribution center operations to support management reviews.

Coordinate a team of up to 68 staff within the department.

Actively develop and promote open lines of communication to maintain and develop positive employee relations; encourages employee involvement in the business; appropriately recognizes employees for their accomplishments and ideas.

Responsible for all aspects in order distribution and fulfilment to facilitate the receiving, generating waybill, sorting, scanning and shipping process in a fulfillment operation.

Konga Express Delivery Limited October 2014 – May 2015

Supervisor, Reverse & Returns Logistics

Duties;

Ability to recognize sensitive business and personnel issues and maintain those issues with utmost confidence.

Coordinate and ensure accurate receipt of returns from Konga Express and other 3PL (DHL, UPS, MDS, Tranex, Courier Plus, A-Post, EXL, Call A Messenger, etc)

Ensure generation of Merchants detail / Address on returned items, repacked, sorted and returned to merchant within 7 days.

Ensure continuously improve returns & reverse logistics through-put rate on monthly basis,

Coordinate and supervise shipment of returned processed Market Place orders to respective Merchants.

Ensure prompt remittance of retail orders to appropriate sections (konga returns) for returns processing.

Ensure all damaged or unidentified items (exceptions) are either reconciled (resolved) or put up for insurance claims.

Ensure efficient fleet management of the department,

Examine work for exactness, neatness, and conformance to policies and procedures.

Coordinate a team of up to 28 staff within the department.

Identify work procedures in a priority manner, prioritize workflow and communicate priorities effectively with Returns Officers.

Ensure physical returned orders correspond with orders manifest, sort and scan of received items according to fulfilment type (Retail & Merchant)

Ensure adequate update and report of delivered / undelivered processed merchants returned orders on daily basis.

Monitor Returns Officers productivity, efficiency and accuracy of all processes and update of other record sheet for all returned goods.

Track all inventory transactions made through returns process.

Update shipment status of merchant returned orders on ERP software.

Konga Online Shopping Limited Feb. 2014 – Oct. 2014

Head of Department, Returns & Claims

Duties;

To participate in training a team of skilled staff and to promote healthy working

relationship within the department.

Coordinate activities of workers that are processing information pertaining to stock that are returned including items that needs to be returned to the manufacturer due to defects, etc.

Identify work procedures in a priority manner, prioritize workflow and communicate priorities effectively with Returns Officers.

Examine and compare stock with original requisition to record information such as quantity, item No., type of defect, and date on invoice or other forms.

Identify workload of all given areas and move personnel to areas where additional personnel is needed.

Ability to recognize sensitive business and personnel issues and maintain those issues with the utmost confidence.

Examine work for exactness, neatness, and conformance to policies and procedures.

Coordinate a team of up to 15 staff within the department.

Monitor Returns Officers productivity, efficiency and accuracy of all processes, do SAP, RMA and input of invoices and other record sheet for all returned goods.

Track all inventory transactions made through returns process.

Konga Online Shopping Limited March 2013 – Feb. 2014

Quality Assurance Supervisor

Duties:

To participate in training a team of skilled staff and to promote healthy working

relationship within the organisation.

Determine, negotiate and establish in-house quality procedures and standards .

To check invoices and ensure conformance with specifications defined in the order package i.e. orders are picked in the correct size, colour and quantity etc.

To check for inconsistencies in images uploaded as against the physical product.

To check for expiry dates and monitor shelf life of SKU.

To ensure that deficient orders are identified and corrected through modification and replacement process as at when due.

To ensure diligent documentation of quality trend report of processed orders on a daily basis.

Coordinate a team of up to 34 employees within the warehouse.

To ensure real time report on customers’ complaint & queried orders.

To ensure adequate investigation is carried out on lying orders with invoice to avoid orders being delayed.

To perform other functions which may be assigned by departmental head.

Assessing customer requirements and ensure these are met.

work with operating staff to establish procedures, standards, systems and

procedures.

To manage the activities of the Quality Assurance Functions in Warehouse operations, so as to ensure company’s image and integrity are protected.

FirstNation Airways (SS) Ltd August 2011 – March 2013

Store / Inventory Control Supervisor

Duties

Ensure a proper inventory control system is in place to carefully monitor stock positions, re-order levels and obsolescence of stocks (Technical Parts, Catering items and others).

Supervise the daily requisitions from end user and check the status of items requested.

Ensure proper inventory Audit control exercise.

Proactive Planning, organizing and coordinating of warehouse operations.

Ensure that goods received are of the quality and quantity ordered and in accordance with the agreed price.

Coordinate a team of up to 10 employees within the store.

Ensure that adequate stocks of consumables are maintained in the stores to ensure no down time in operational activity due to lack of stock.

Ensure Standard Operating and safety procedures are well understood and consistently followed.

Maintain record of receipts and issuance of items from warehouse to ensure completeness and accuracy.

Inventory Management (Reconciliation of Physical Stock with Bin Card and System Stock).

Oversee the orderly arrangement of goods in the warehouse, easy stock retrieval, as well as ensuring adequate physical protection of stock.

Ensure timely and correct valuation of inventory.

Weekly reports of all activities in the warehouse such as materials/consignment received, issued quantity, present location, stacking number and outstanding balance to the management.

Perform other inventory activities and procedures as directed by Warehouse Manager.

Ensure that the store room is maintained and operated in an efficient manner, and in accordance with written procedures and good store room practices.

Ensure periodic and participate in monthly stock count exercise as scheduled by Audit department.

Lagoon Hospitals (Ikeja) May 2010 – August 2011

Assistant Head of Department, (Store)

Duties:

Supervise the daily requisitions from end user and check the status of items requested.

Ensure that adequate stocks of consumables are maintained in the stores to ensure no downtime in operational activity due to lack of stock.

Ensure that the Storeroom is maintained and operated in an efficient manner, and in accordance with written procedures and good storeroom practices.

Ensure periodic and monthly stock count exercise and input of stock items to ascertain stock valuation.

Generate order for consumables, write request for order, store receipt voucher, store issues voucher, purchase order voucher, inter-branch transfer form etc

Maintain stocks policy, Supply lead time, Re-order levels and early warning Signals to ensure uninterrupted supply and workflow.

Assessing customer requirements and ensure these are met.

Maintain and control inventory levels so that there is neither excessive nor inadequate of stocks.

Ensure a proper inventory control system is in place to carefully monitor stock positions, re-order levels and obsolescence of stock (Medical Consumables, Equipments and others).

Verifies that supplies received are listed on requisitions and invoices.

Receives stocks, issues supplies and equipment and compiles records of supply transactions.

Coordinate human and materials resources for operational efficiency.

Lagoon Hospitals (Ikeja) March 2008 – May 2010

Administration (Store /Procurement Officer)

Duties:

Ensure update of stock card with physical stock and posting of items thereto.

Verifies that supplies received are listed on requisitions and invoices.

Ensure total compliance with regulation/guidelines of procurement procedures and policies of the organization and avoid conflicts of interest.

Ensure all rules and paper work governing quotation, payment and procurement are adhered to.

Ensure Issue and receipt of goods in the Warehouse conforms to lay down store practices of the organisation.

Undertake Price negotiation with related suppliers and implementing cost saving initiatives to ensure great value for the organization.

Maintain relationship with suppliers to identify; discuss and resolve supply issues, follow up action on procurement transactions and delivery.

Promote professional and ethical relationships with suppliers.

Ensure periodic and monthly stock count exercise to ascertain stock valuation.

Verifies that supplies received are listed on requisitions and invoices.

Prepare regular reports on daily, weekly and monthly basis as required and when due.

Take principal responsibility of internal and inter-branch logistics services.

Ensure purchases requests include; complete and accurate specification, Pricing, Quantity Order, Delivery date required, selection criteria etc.

Generate order for consumables, write request for order, store receipt voucher, store issues voucher, purchase order voucher, inter-branch transfer form etc

Performs other functions as assigned by warehouse manager.

Professional Associates Limited July 2006 – Aug. 2007

Accounts/Admin. Officer

Duties;

Receive and record of cash proceeds.

Reconciliation of books of account with bank statement.

Ensure good administrative work in support of operations and personnel logistics.

Maintain clean and conducive work environment, office security and ensure adherence.

Ensure proper maintenance and repair of premises and office equipment.

Prepare schedule of cash inflows and outflows with proper documentation.

Update various administrative lists, including those related to Human Resources.

Prepare schedule of cash inflows

Oversee and coordinate the day to day activities of departments and ensure alignment with the overall goals and objectives of the organization.

Generate order for consumables and administer the general office procurement.

Ensure proper inventory control management and administrations are in place.

Supervises the cleaners and security guards

Coordinates the movement of pool cars and drivers

Informs staff about scheduled maintenance and repairs.

Educational Background:

Ladoke Akintola University of Technology Ogbomoso, Oyo State. 2008 – 2010

Ladoke Akintola University of Technology Ogbomoso, Oyo State. 2007 - 2008

Osun State Polytechnic, Iree, Osun Sate 1999 - 2004

Okota Grammar School, Okota, Isolo. 1990 –1995

Akowonjo Primary School, Egbeda, Lagos. 1984 -1989

Qualification & Class of Degree:

MBA (Marketing) Qualified

PGD (Business Management) Qualified

HND (Banking & Finance) Upper Credit

SSCE Credit Pass

First School Leaving Certificate Merit

Personal Skills & Attributes:

IT Proficient; Microsoft Office(Word, Excel, Outlook, Power Point)

Knowledge in ERP Solution (SAP, Magento, SPREE, SAGE, HIMS, MERCURY)

Establish Modules for Inventory Control and Management.

Good organization and administrative skill

Persuasive with strong negotiating skills

Customer focused and a Team Player

Trustworthy, Humble and Reliable

Good communication skill

Good attention to details, Proactive, Creative and Solution attitude.

Sound Analytical skills and ability to work with figures.

Training:

Line Manager Training (The Art of Supervision) 2016

Fire, Fire Equipment and Emergency Responses System 2016

Fire, Fire Equipment and Emergency Responses System 2015

Occupational Health, safety, and Waste management 2009

Sage Package on procurement and Warehouse Inter branch Logistics. 2010

Safety Management System, Dangerous goods Regulations and General

Airline Indoctrination. . 2011

Personal Information:

Date of Birth - 31st July, 1979

Gender: - Male

Marital Status: - Married

State of Origin: - Ogun

Referees: Provide on request.

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