Toneiquia Croom 619-***-**** acwyou@r.postjobfree.com

EXPERIENCE

Member Care Representative/Intelicaredirect San Diego, CA-Present

Maintain customer records by updating account information. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution. Maintain financial accounts by processing customer adjustments. Provided customer service/tech support via support email . Troubleshooting with direct supervisor in regards to glitches with product website. Generated and maintain internal error logs in order to track and resolve all issues directly associated with product website.

Sales Representative/Phone Ware San Diego, CA- 2015

Work directly with customers via telephone to describe products and services in order to persuade potential and current customers to purchase new products and/or services. Education customers on the benefits of them upgrading services to better suit needs. Place a minimum of 300 calls each day.

Customer Service Agent/Provide Commerce San Diego, CA- 2015

Handle incoming calls from customers, Respond quickly and effectively to customers' concerns, Processed flower, berries, personalized orders for customers', Maintain a positive attitude while engaged with customer, Solve problems and think on one's feet to accomplish a task. Maintain familiarity with company's products and/or services.

Expediter/CenterPlate San Diego, CA- 2014

Responsible for aiding deli and counter staff during busy hours to made sure that all food is served in a timely and quality manner. Responsible for organization and cleanliness of walk-in and all pantry areas. Responsible for proper rotation of all products to prevent food waste.

Manager/Croom's Catering & BBQ San Diego, CA- 2007-2014

Manage all daily restaurant operations, Maintain high quality standards for food preparation and service, Ensure restaurant cleanliness and organization present a positive image, Schedule and inspect food and supply deliveries, Ensure guest satisfaction, Timely completion of all financial obligations and reporting, including payroll, tax filing, payables, receivables, etc. Recruiting, screening, interviewing and selecting applicants. Follow and enforces company policies and procedures. Proficient in Quickbooks.

Receptionist/Planet Financial Services San Diego, CA- 2004-2005

Answer incoming calls positively, and warmly. Accurately direct caller to the appropriate people courteously and professionally. Answer clients inquiries, as needed, or directs the inquiry to the person best available to answer. Maintain a neat and tidy reception area.

EDUCATION

College - Southwestern San Diego 2007

High School- HillTop High School Chula Vista 2002

SKILLS

-45 WPM

-Proficient in Microsoft Office

-Quickbooks

- ADP payroll