Objective: Management / Supervisory Position / Financial & Banking / HR

Highlights of Qualifications

** ***** ******* ********** ** an Operations Manager, Operations Supervisor, Branch service officer

Solid working knowledge of Microsoft Office, Word, Excel and Outlook

Excellent written and oral communication skills in English, Urdu and Punjabi

Strong decision making skills, analytical, honest and loyal

Ability to work well both with a team and independently

Completed a wealth of on-the-job training at various banks, including: Branch Banking Operations, Winning Through Services, Be our guest, Excelling in Operations, Time and Stress Management, and Building Interpersonal Skills

Superior time management skills; comfortable working in a high pressure or fast-paced environment

Education

Master in Business Administration (MBA) with Majors in HR and MARKETING

University of Management and Technology, Lahore, Pakistan, 2008

Bachelor in Commerce with Major in ACCOUNTING

Punjab College of Commerce, Lahore, Pakistan, 2002

Core Competencies

Operations Management

Administration

Accounting

Customer Services

Banking and Finance

Sales of Products

Complaint Management

Task Management

HR & Team Management

Professional Experience

Operations Manager

Dubai Islamic Bank, Pakistan Jan, 2015 TO May, 2016

Mobilization of deposit and sale of bank products (credit cards,auto,mortgage) and sales team management

Worked to authorize account opening, clearing cheques, PO/DD/stop payment of cheques

Executed to manage foreign remittance and issuance of safe deposit lockers

Handled to authorize cheque book/ATM card issuance and term deposit

Performed to manage cash transactions withdrawals/deposits and cash management

Monthly and quarterly branch reports

Worked to authorize dormant account activation and ATM cash replenishment

Cash vault keys management, Branch Administration and Petty cash management

Resolution of customer complaints and ATM captured cards

Interviews and Hiring of Tellers/Sales Representative and Branch supporting staff

Managed and looked after all kind of customer service

Operations Manager

Khushhali Bank Ltd, Pakistan Nov, 2013 TO Jan, 2015

Performed to authorize account opening, cheque payments, PO/DD and account closing

Managed to authorize cash transactions withdrawals/deposits and cash management

Governed to supervise outward/inward clearing and term deposit

Cash vault keys management, Branch administration, monthly reports and Petty cash

Worked to authorize cheque book issuance and dormant account activation

Resolution of customer complaints

Sale of bank products and worked on bank liabilities and sales team management

Managed and looked after all kind of customer services and loan disbursement

Interviews and Hiring of Teller’ / Sales Representative and Branch supporting staff

Branch Service Officer / Supervisor

Faysal Bank Ltd, Pakistan (Formerly Royal Bank of Scotland, Pakistan) Mar, 2006 TO Feb, 2013

Account opening, issuance of cheque books and ATM cards

Sale of bank products (credit cards,auto,mortgage) and worked on bank liabilities

Safe deposit locker issuance, term deposit, stop payment, dormant account activation

Branch administration, Petty cash management, branch monthly and quarterly reports

Delivery of ATM card, cheque book, PO/DD, statements

Managed to authorize cash deposit and withdrawals,PO/DD,clearing cheques and safe deposit lockers

Performed to supervise account opening, cheque book issuance and ATM cards

Worked to authorize branch ATM transaction (Replenishment of cash and captured cards)

Monitored Financial representative/advisor

Managed and looked after all kind of customer services & complaint management

Petty cash management

Coordination with HR for area branches matter (Hiring,Resignations,Documentation)

References available upon request

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