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Spa Manager

United States
October 07, 2016

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ALEKSANDAR MENDOV;Mob:++389-********; Skype:aleksandar.mendov1


Nationality: Bulgaria/Macedonia

Year of birth: 02/12/1985

Current Location: United Kingdom

Languages: English,,Slavic Languages,basic Greek


Energetic and motivated with more than 7 years experience in a variety of spa operations.Currently employed as Spa Manager in one of the most renowned hotel on Nort England,, Macdonald Manchester Hotel & Spa”. My current engagement includes broad responsibilities and powers but the main mission is to satisfy the guests as a profit. Daily tasks related to monitoring, management, sales and motivating the entire spa team to provide optimum level for work. As a leader I am directly responsible for achieving the target daily income and achievement of monthly budget. Be the leader is responsible work, but with teamwork in the past two months of my work we achieved very satisfactory results.


Dedicated and responsible Spa professional looking for an opportunity to work for a reputable company where my knowledge and experience will be of value.


Motivated, Multicultural, Multiskilled

• Experience in managing and operating all spa,pool and fitness operations;

• Knowledge of Spa products and sale of products;

• Exceptional knowledge of spa treatments, massages and fitness;

• Motivation and personal development of employees;

• Team leader and coach;

• Financial, marketing and sales manager;

• Work under pressure;

• Ability to solve the guests complains and conflicts;

• Working with SpaSoft, Micros, Opera


From June 2016 to - ) Company:,, Macdonald Manchester Hotel & Spa”

Manchester-United Kingdom

Position: Spa Manager


•Manage the day-to-day operation of the Spa and report a business update to management on a weekly basis via the spa KPI reports;

•Attend the monthly spa conference call to feedback spa activity and best practice;

•Organise rotas in line with demand to ensure zero ‘turnaway’ rates and maximum revenue;

•Ensure all open/close procedures conform to the company standard procedures;

•Maintain a visual presence within the spa and deal with clients;

•Ensure daily cleaning tasks are performed by spa staff according to standard procedures;

•Ensure all notices/ signs/ display material conforms to the Spa standards;

•Responsible for the recruitment, training, development and management of the spa team;

•Carry out an annual performance review with each therapist and to set development objectives accordingly;

•Set daily, weekly and monthly targets for all members of the team in order to achieve financial and KPI targets set;

•Manage the ordering and stock control of the products and to carry out a monthly stock check for both retail and salon stock;

•Ensure all health and safety practices are being observed within the Spa;

•Regular meetings with all members of the spa team and manage all personnel issues including performance managemen;

•Proactively resolve customer queries to the satisfaction of the customer;

•Review the spa diary on a daily basis to ensure effective yield management.;

•Produce a monthly sales plan and execute special promotions to maximise daily revenue;

•Update company and third party websites on a monthly basis;

•Meet with the Decleor rep once per month to discuss retail sales, promotions and training.

From January 2014 to – May 2016 Company:,,Grand Heritage Hotel and Spa,,

Doha, Qatar

Position: Spa Manager


• Informing the employees about their daily tasks;

• Control the entire spa facility, as well as control of the technical correctness of the facility;

• Consistent communication and cooperation with the other departments that are directly involved in the operation of the spa facility;

• Cooperation with the suppliers and cosmetic companies;

• Organizing the work of the spa reception, booking on spa treatments, massage and lessons for swimming;

• Organizing training, and personally training have the spa staff that such a professional and training related to the personal development that professionals;

• Organizing a monthly meetings with employees regarding the current and future plans to the spa facility and the overall hotel;

• Administrative work linked in part to finance, marketing, planning, human resources, schedule of work;

• Creation of working relations between the employees and the building of team spirit;

• Motivating and leadership in times when it is most needed and inportant

From February 2013 to November 2013 Company:,,Double Tree by Hilton

Varna, R.Bulgaria

Position: Ass.Spa Manager


•Help and Support on the Spa employees and management in everyday activities;

•Booking of the treatments and organizing the work of the Spa reception;

•The provision of high quality services to clients in the spa facility;

•The provision of relevant information to the spa facility and the available services;

•Answer Questions and problems solving of customers;

•Addressing the misunderstandings and appeals to customers;

•Help and cooperation with the rest of Spa team to ensure impeccable stay of customers;

•Communication and cooperation with other sectors related to the spa facility;

•Handling and repair of the spa and fitness equipments;

•Maintenance on the spa premises, clean and a good working environment;

•In order to provide customers the security, comfort and well-being;

•Handling the daily briefings with staff;

•Compliance with local politicians and health and safety standards and regulations;

•The recording and tracking of all sales, the costs, wages and profits in the spa facility;

•Participation in marketing and promotional activities;

•Handling the training according to the needs of the market and the needs of the company.

From May 2012 to October 2012 Company:,,Avra Imperial Hotel and


Position:Senior Spa Therapist


Ensure all policies, procedures and standards are implemented, functional, and adhered to consistently;

Support Spa manager in any administrative tasks.

Reporting to the Spa Manager, any issues, whether internal or external that may affect the optimal functioning of the spa;

Assist in communication between all departments that is necessary for the day to day operations to be successful.

Assist Spa Reception, Inspect the spa treatment rooms, locker rooms, GYM and in-door pool for cleanliness and maintenance– resolve issues accordingly;

Ensuring professional proficiency in all treatments offered in the menu, including: facials,massage, body treatments and current promotions.

Adhering to standards required by Leading Spas of the World, including:

a)use guest name at least once during the treatment,b) advise the guest of the sequence of the treatment, c) explain treatment and procedure, d) prior to treatment, f) check whether the guest has any allergies or injuries;

Ensure the highest standards of hygiene, cleanliness and tidiness in the treatment; rooms,changing facilities, wet areas,GYM, indoor pool and back of the house;

Controlling the cost in every areas of the spa without compromising the quality of service and products;

Participating in ongoing training as organized by Hotel, to refine and upgrade skills;


2016- CIPTAC -Spas2B Waterloo, Ontario-Canada

Program-Spa Operations and Menagment

2015- American Hotel & Lodging Educational Institute Washington DC- USA

Distance learning:Spa Supervisor

2013 - University of Tourism and Management Skopje R.Macedonia

Master study: Internacional Marketing and Management;

2007-Educational institute for Massage and Spa,, ARO’’ Sofia-R.Bulgaria

Degree;Massage and Spa therapist

2008-Professional Educations in Sport and Spa,,CompaSSpa” Sofia R.Bulgaria

Professional Training for Fitness Instructor and Personal Trainer


* First Aid and Safety at Work 2015 Doha-Qatar

* Spa Supervisor 2015 Washington DC

* Emotional intelligence 2015 Doha-Qatar

* Inter departments communication 2015 Doha- Qatar

* Fitness and Personal coach 2010 Sofia Bulgaria

* Masseur and Spa therapist 2009- Sofia -Bulgaria


*Klap cosmetic,,International fair of beauty and spa “ 2009- Belgrade Serbia *Germaine de Capuccini cosmetic,,Avra Imperial Hotel and spa” 2010-Crete Greece

*Charme D’Orient cosmetic International Fair of Spa 2015 -Dubai UAE

*Thalgo cosmetic,,Grand Heritage Hotel and Spa’’ 2014-Doha Qatar


Ispa Proffesional Spa Assosiation, Chamber of crafts of Macedonia

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