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Hospitality / housekeeping

Cleveland, Ohio, United States
October 07, 2016

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Samantha Spencer

***** ********* ****** ********* ** 44108



I am seeking an opportunity as room attendant or banquet server to show my abilities for achieving absolute satisfaction from guests and contributing to the growth of the company. I have relevant experience in the hospitality industry, as well as customer-related service, from my past roles serving food and beverages and streamlining service procedure.

Relevant Skills

I possess over 10years in the hospitality industry. I am skilled in Word, Excel, and PowerPoint. I am dedicated and careful with a high level of accuracy and attention to detail. I have superb verbal and written communication skills. I have great knowledge of chemical cleaning agents and using different cleaning tools. I work well under pressure, punctual, and not afraid to go the extra mile above and beyond standards. I can work independently or within a team.

Work Experience

Exclusive Staffing –Cleveland OH – 01/2015-present – Room Attendant

•Cleaning guest rooms to established standards

•Competent at ensuring each guest room meets established level of sanitation

•Proven ability to communicate information in a perfect and customer-friendly way

•Able to handle individual requests in a way that ensures guest contentment

•Demonstrated capability of washing and folding linens for rooms

•Thorough understanding of checking keys in and out at the beginning and end of each shift

•Able to ensure guest rooms are correctly secured before occupancy and upon and leaving

•Comprehensive knowledge of traditional lost and found procedures

DoubleTree Hilton – Westlake OH – 03/2014-12/2014 –Housekeeping/Room Attendant

•Clean rooms, lounges, lobbies, bathrooms and hallways

•Vacuum and wash carpets and rugs

•Empty wastepaper baskets and ashtrays

•Transport trash to waste disposal equipment

•Dust and polish wooden surfaces and furniture

•Replace light bulbs and repair fixtures

•Replenish bathroom and mini bar supplies

ESU Staffing- Cleveland OH – 05/2012-02/2014 – Banquet Server

•Set banquet rooms and halls as per instructions of the event manager

•Ensure that all decorations have been set in accordance to the instructions

•Make sure that tables are set with linen, dishware and flatware

•ask guests if they need any additional items

•Carry food trays to the tables

•Anticipate guests’ needs continually and fulfill them appropriately

•Clean premises along with stripping table cloths and napkins


Cuyahoga Community College –Human Resource- Present

Kennedy High School- Diploma

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