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Customer Service Administrative Assistant

Lithonia, Georgia, 30058, United States
October 07, 2016

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Dorothy Foreman

Lithonia, Georgia ***** 404-***-****


Innovative: initiate and implement singular solutions to successfully improve company efficiency and customer satisfaction.

Devoted learner: have insatiable appetite to gain and apply new knowledge.

Well-developed planning, analytical, and communication skills at a consistently high level of performance in a variety of progressively responsible and challenging assignments.

Maintain composure under pressure: able to work autonomously with little direct supervision.

Adept at finding ways to expedite processes.


JCPenny’s, Lithonia, GA

Home Commission Assoc.-Window/Furniture 2015-Current

Handle daily cash and credit card transaction in a departments environment.

Deal with a diverse customer population.

Accomplished balancing one or multiple cash draw at store opening, and closing.

Take initiative in realizing opportunities for recovery during my shift.

Assist in training new hire in varies departments.

Recognized consistently for outstanding customer service by Store Manager from responds received from company customer survey results.

Handle all customer services issues related to deliveries.

Allstate Insurance Company, Atlanta, GA

Executive Administrative Assistant 2008 – 2013

Created and implemented various databases, spreadsheets, and templates that significantly improved office efficiency and accountability.

Site Administrator; ordered supplies, equipment, and monitored inventory to maintain control office expenses.

Planned, scheduled, and administered office operations; overseeing data entry, telephone support, mail sort distribution, filling, presentations and reports.

Provide input in creating and/or redefining departmental process and procedures to improve customer service and efficiency.

Managed concurrent projects and provided directions to multiple teams and external vendors, which increase timely measurements.

Reconciled corporate credit cards for senior management team and followed up on outstanding expenses to ensure timely payment to supplier(s).

Created requisitions and processed invoices in Apay resulting in expeditious payment to vendors avoiding delays in service and increased compliance adherence.

Administrative Assistant 2005 – 2008

Time and Attendance Coordinator; solely responsible for payroll for employees, attendance and vacation days for entire department.

Arranged and coordinated travel itineraries, including airfare, accommodations, and dining for leadership team.

Provide administrative and technical support to managers and employees to ensure a higher level of productivity for all teams.

Coordinated departmental projects, prioritizing workflow for timely completion.


Microsoft (Excel, Access, Word, PowerPoint, Visio, SharePoint, and Outlook), SAP, Apay, B2B, Siebel, QuickBooks


College Diploma, Microcomputer Information

DeKalb Technical College, Clarkston, GA

Application Software Specialist Certificate

DeKalb Technical College, Clarkston, GA

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