Dorothy Foreman
Lithonia, Georgia ***** 404-***-**** acwyn0@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Innovative: initiate and implement singular solutions to successfully improve company efficiency and customer satisfaction.
Devoted learner: have insatiable appetite to gain and apply new knowledge.
Well-developed planning, analytical, and communication skills at a consistently high level of performance in a variety of progressively responsible and challenging assignments.
Maintain composure under pressure: able to work autonomously with little direct supervision.
Adept at finding ways to expedite processes.
PROFESSIONAL EXPERIENCE
JCPenny’s, Lithonia, GA
Home Commission Assoc.-Window/Furniture 2015-Current
Handle daily cash and credit card transaction in a departments environment.
Deal with a diverse customer population.
Accomplished balancing one or multiple cash draw at store opening, and closing.
Take initiative in realizing opportunities for recovery during my shift.
Assist in training new hire in varies departments.
Recognized consistently for outstanding customer service by Store Manager from responds received from company customer survey results.
Handle all customer services issues related to deliveries.
Allstate Insurance Company, Atlanta, GA
Executive Administrative Assistant 2008 – 2013
Created and implemented various databases, spreadsheets, and templates that significantly improved office efficiency and accountability.
Site Administrator; ordered supplies, equipment, and monitored inventory to maintain control office expenses.
Planned, scheduled, and administered office operations; overseeing data entry, telephone support, mail sort distribution, filling, presentations and reports.
Provide input in creating and/or redefining departmental process and procedures to improve customer service and efficiency.
Managed concurrent projects and provided directions to multiple teams and external vendors, which increase timely measurements.
Reconciled corporate credit cards for senior management team and followed up on outstanding expenses to ensure timely payment to supplier(s).
Created requisitions and processed invoices in Apay resulting in expeditious payment to vendors avoiding delays in service and increased compliance adherence.
Administrative Assistant 2005 – 2008
Time and Attendance Coordinator; solely responsible for payroll for employees, attendance and vacation days for entire department.
Arranged and coordinated travel itineraries, including airfare, accommodations, and dining for leadership team.
Provide administrative and technical support to managers and employees to ensure a higher level of productivity for all teams.
Coordinated departmental projects, prioritizing workflow for timely completion.
COMPUTER SKILLS
Microsoft (Excel, Access, Word, PowerPoint, Visio, SharePoint, and Outlook), SAP, Apay, B2B, Siebel, QuickBooks
EDUCATION
College Diploma, Microcomputer Information
DeKalb Technical College, Clarkston, GA
Application Software Specialist Certificate
DeKalb Technical College, Clarkston, GA