Destiny Walker

Customer Service Representative/Administrative Assistant

**** ***** ***** *********, ** 21234 acwymw@r.postjobfree.com - 443-***-****

• More than 10 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills.

• Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.

• Ability to train, motivate, and supervise customer service employees.

• A team player, acknowledged as "Total Quality Customer Service Professional."

• Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

Synopsis of Skills

Being in the customer service field I have developed a vast amount of skills ranging from telephone to computer skills. I have general administrative skills and have the ability to learn fast on any new programs. Being a part of a team or working as an individual is something that I can easily adapt to. My other qualities include dispatching, using and operating GPS and reading maps.

Work Experience

Customer Solutions Specialist

TCC LLC

Hunt Valley, MD

December 2013 to Present

Inbound call center. Providing excellent customer service, updating cc, processing payments, adding and cancelling services. Financial and health affiliates.

Customer Service Representative/Administrative Assistant

AFLAC

Baltimore, MD

October 2008 to December 2012

Work with 8 sales professionals covering Maryland and D.C., responsible for more than 3,800 individual and corporate accounts

• Support sales reps in opening new accounts and upgrading existing service.

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Customer Service Rep Supervisor/ Dispatcher

Taxi Management Inc

Baltimore, MD

January 2004 to February 2007

Supervising a group of five to seven customer service representatives and assisting while they took inbound calls for customers needing transportation

• Monitored calls/ Dispatched calls to cab drivers

• Handled all customer and cab driver complaints.

• Received and recorded all cab driver lease money

Maryland Correctional Institute for Women, Jessup, Md.

Correctional Officer

• Maintaining Security in a prison setting

• Inmate and cell searches

01/2003- 01/2004

Education

Associate of Arts in Business and Criminal Justice

Ashford University -

Clinton, IA

2010

Northern High School

Baltimore, MD.

General Ed Studies Graduated 1998, GPA 3.25

References available upon request.

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