Administrative Assistant Management

R E S U M E

SHARON PARKS Telephone: 1-443-***-****

**** ******** **** acwymu@r.postjobfree.com

Baltimore, MD 21229

Objective A position in Bookkeeping/Management/Administration/ Training/Word/Excel, where experience and ability can be duly utilized.

Summary of Qualifications

Experience Practical experience encompassing the following areas: Bookkeeping/Management/Administration/Training/Word/Excel/IRIMS Case Management: Scope of background includes diversified experience acquired while functioning in positions of responsibility – secretarial, payroll, billing, typing, and operating a variety of office machines. Education Eastern High School, Baltimore, MD – Graduated – Graduated. Attended Seminar of “How to Promote a Product”, “Secretarial Seminar”, “How to Get Things Done, with People”, “Manage Stress” and “How to Proofread”.

Awarded certificates in General Business, Excel and Interior Decorating. Attended Catonsville Community College for various classes. Attended Fleet Business School “Lotus 1-2-3 Seminar”. Strengths Ability to organize and carry out work assignments independently…capable of fulfilling obligations requiring ability and responsibility… positive and professional attitude in the daily handling of responsibilities… learns fast, works quickly and without supervision…works had and gives 100% to job. Employment Background

June, 2009 – M&T Bank – Administrative Assistant

March, 2011 Verified restitution deposits, daily check on monitors in branches to ensure they don’t overheat, once a week checked all branches for accuracy of time, date and image, make corrections when necessary, monthly report in excel on above to Wittenbaugh and management in New York via email, worked up report for end of month for temperature on monitors to go to Wittenbaugh and management, ID badges, worked on procedures for the Security Department, checked out MABS reports, filing. October, 2006 – Miller Brothers Ford – Cashier

August, 2009 Credit card purchases, data entry, check and cash transactions, filing, balanced cash drawer everyday. March, 1996 – Provident Bank – Loss Control Clerk/Administrative Assistant June,2009 Verification of suspicious deposits by calling banks that checks are issued on, interact with branches - notify them of potential problems, remove holds on accounts, ChexSystem –new account verification procedures, send ChexSystem notification to branches, notification letters sent to customers, Branch account closer dates, file account closure forms, ChexSystem report, compiled by statistics and ChexSystem inquiries into a monthly report, review RDI’s (Return Deposit Items) as received from return area, develop data base to logged items into data base and maintain, branch and customer enquiries into RDI’s, created procedures for this function, route large dollar items to investigators from review, coordinate with Collection department, trained personal and developed procedure, support for Loss department, filing, telephone coverage, maintain office supplies, redesigned reports, provide to the Security Manger, Investigators Supervisor, Physical Security Supervisor, Garnishment & Levey’s, Subpoena and affidavits any assistance when needed to keep work load current, Set up the IRIMS Case Management System (Incident Reporting and Information Management Software), Wrote procedure for the IRIMS system, trained investigators on use of IRIMS system, End of month reports for investigators and security manager, Entered new cased in IRIMS systems, reviewed cased when completed, received and placed service calls, pull documents from MACRO system, wrote procedures for MACRO system, assembled training folders, placed and removed holds, set up files for garnishment and levy’s, processed counterfeit notes, processed bankruptcies and forwarded with appropriate documents to responsible de4partment, phone calls from law enforcement, attorneys, customers, internal clients and branches, processed MABS reports. Sept., 1991- Provident Bank – Dealer Reserve/Investor Broker Dealer March, 1996 Posted all charge off loans, charges or refunds to dealer’s accounts, completed month end reports in excel in a timely manner, Phone calls from car and auto dealers, contracted other departments regarding origination and loan set up questions, letters to dealers, sent reports to Reporting Specialist, cost analyzes of car loans, trained employees on MACRO, wrote procedures for MACRO, reconcile calls, Report to broker products, General Ledger accounts the 8th of the month, daily, reconcilements, transfer loans, call in remittance and reconciled to daily reports, verifies transfers, prepared reports to be sent to purchases portfolio on database.

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