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Manager Customer Service

Villa Rica, Georgia, 30180, United States
45,000 up
October 07, 2016

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Dayla Jo Peters

**** ***** **** ***. ***** Rica, GA 30180 770-***-****

With ten years plus of experience in a non-profit business, banking and an administrative back ground, I am dedicated to a career with an organization that values meeting and exceeding goals, strong work ethic and continuous improvement. I possess outstanding verbal and written communication skills, with a proactive approach to problem solving in an evolving urban environment.

Professional Experience

Gwinnett Clean & Beautiful Services, Inc., Duluth, GA April 2008-September 2010

October 2014-July 2016

Office Manager/Program Manager

Managed general office operations for GC&B Corporate Offices.

Prepared bi-monthly payroll through ADP.

Supervised community service workers and sheriff’s inmates for the Recycling Bank of Gwinnett, anywhere from 24 to 40 people at a time. Instructing them on jobs for the facility and training.

Maintained all community service hours with probation agencies and Department of Corrections.

Organized, planned, and coordinated successful community recycling and watershed events, such as Bring One for The Chipper, Great Days of Service, American Recycling Day, Environmental Address and Annual Dinner.

Worked with other intergovernmental offices, outside agencies, and private sectors to resolve litter, graffiti and illegal dumping issues.

Interfaced with County Government Agencies and citizens to anticipate needs, resolving complaints, answer questions and explain litter, illegal dumping and graffiti ordinances.

Instrumental in improving litter by 13% so far this year which helped us meet our strategic goal of decreasing litter by 10% annually.

Resolved escalated citizen complaints via phone call or face-to-face during the time when Gwinnett Clean & Beautiful Services, Inc. was going to take over trash hauling in Gwinnett County, on an average of 500 phone calls a day. Helped set up call center.

Raised awareness of proper solid waste management and recycling among target areas.

Scheduled, managed and organized monthly Citizen Advisory Board meetings including working with caterers, event planners, etc.

Maintained strong rapport with 50 members advisory board.

Instrumental in relocating Gwinnett Clean & Beautiful Services, Inc. to their newest location, twice.

Ran and staffed the Free Shredding Service twice a week.

Ran the Adopt-A-Road Program for Gwinnett County.

Jim Ellis Atlanta Inc. Atlanta, GA September 2010-October 2014

Administrative Asst./Inventory & Logistics Manager

Liaison between all used car managers of 14 dealerships and 6 auctions.

Responsible for transporting used cars from all dealerships to specified auctions, an average of 500 cars a month.

Compiled and composed all run list for auction.

Represented dealership at auction, decided if to sell or hold cars back.

Prepared monthly report for Mr. Ellis and all General Managers on inventory of cars sold at auction and remaining inventory.

Handled all tag and titles for cars sold at auction.

SouthTrust Bank Snellville, GA January 2000-July 2005

Customer Service Representative

Conducted all aspects of lending except for mortgages.

Opened all new accounts such as checking, savings, safe deposit box, debit and credit cards.

Advised customers on financial decisions based on their needs.

Made sure bank was in compliance.


Louisiana State University August 1977-December 1980

MLS School of Real Estate January 1999-May 1999

20 Hour NMLS Pre-licensing August 2016


Connie Wiggins, Retired Executive Director, Gwinnett Clean & Beautiful


Schelly Marlatt, Executive Director, Gwinnett Clean & Beautiful


Brent Martin, Director, Jim Ellis Collision Center


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