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Customer Service Office

United States
October 07, 2016

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April Russo

** **** ******** **** *********, NJ *7460


Human Resources Specialist

Recent MBA graduate with 14-plus years of experience in supporting professional staff. A focused, detail oriented worker who thrives in fast-paced environments. Strong organizational skills gained through prioritizing and multi-tasking. Excel at communication, scheduling, tracking and ordering supplies and general office tasks. Proven track record of completing assigned tasks within designated amount of time. Ability to support and work within a team environment. Adept at quickly learning and performing new tasks, as well as researching and using social media. Proficient in faxing, scanning, Microsoft Office, Windows, Medisoft, Spring Charts and E-Clinical electronic charting system.

Areas of Expertise


Data Entry

Maintaining Files




Office Administration

Customer Service

Client Relations

Vendor Relations




Master of Business Administration, Concentration in human resource management, April 2014

Walden University Online, Minneapolis, MN

Bachelor of Science, Business Administration

Centenary College, Hackettstown, NJ

Associate of Liberal Arts, Business Emphasis

Centenary College, Hackettstown, NJ

Member, Phi Theta Kappa Honor Society, National Honor Roll

Emergency Medical Technician Certificate

Chilton Memorial Hospital, Pequannock, NJ

Professional Experience

New Jersey Gastro and Endoscopy Associates, Wayne, NJ 2001 to Present

A group of highly trained gastroenterologists.

Administrative and Medical Technician

Provide high-level of medical and administrative support to upper management, Physicians and Nurse Practitioners.

Facilitate process improvements, including streamlining communications for patient assistance programs, initiating procedures for maintaining equipment and training other technicians on software.

Training new hires in office policy, procedure and on office software and equipment.

Assist in patient examinations and procedures; ensuring staff has all appropriate supplies.

Ensure smooth customer operations, including fielding calls, scheduling and confirming appointments, and managing insurance claim processes.

Managed the launch of an online patient portal, including ensuring all patients have the proper information for login and assisting and troubleshooting any issues that arise.

In charge of all aspects of Manometry equipment and procedures, including maintaining and backing up equipment, scheduling and assisting with procedures, patient information and vendor relations.

In charge of coordinating and verifying all information for patients in application process for medication assistance programs, communicate diagnostic information with insurance companies to authorize patient medications and procedures.

Support management by managing physicians' schedules and managing consult and patient recall letters.

Ear, Nose, Throat and Facial Plastic Surgeons, Riverdale, NJ 1999 to 2001

A premier multispecialty practice.

Medical Receptionist

Ensured smooth operations by preparing patient charts, fielding phone calls, and scheduling and confirming appointments and in-office procedures.

Coordinated patient check-in and out, billed patients out at the end of the appointment, assisted in day sheet reconciliation.

Facilitated the insurance claim process by entering patient demographics and insurance information.

Called and advised pharmacies of patient prescriptions.

Maintained office operations, including putting away office stock and assisting in all general office duties.

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