Customer Service Project Management

Sara Asmil

*** ******* ******,

Staten Island,

New York

Mobile: 718-***-****

Email: acwylq@r.postjobfree.com

Education

Dublin Business School Sept 2011- May 2014

**/** ****** ******, ****** 2, Ireland

BA (Honours) in Psychology

Long Island University, Brooklyn Campus Sept 2008-June 2010

1 University Plaza, Brooklyn, New York

Two Years of Pre-Pharmacy classes. Accepted into Arnold & Marie Schwartz College of Pharmacy and Health Sciences

Susan E. Wagner High School Sept 2007-June 2008

Staten Island, New York

Graduated with an advanced regents honours diploma

Employment Details

Ipsos MRBI

Block 3, Blackrock Business Park, Carysfort Ave., Blackrock, Co. Dublin

Research Consultant August 2014- May 2016

Project management and liaising with clients to understand, define and report the overall business objective

Areas of work included both qualitative and quantitative research

Organising internal project set up

Providing support to senior staff on each project

Managing fieldwork and data processing for key accounts

Call Center Supervisor March 2014- August 2014

Maintaining and coordinating activities of the call center

Briefing and training new staff

Monitoring at least 12% of telephone interviews conducted

Coaching and providing individual and group constructive feedback based on performance

Ensuring jobs come in on budgeted hours and strike rates

Updating Daily Progress Reports

Editing open-ends

Telephone Interviewer Oct 2012- March 2014

Conducting computer based interviews with high degree of accuracy and integrity

Communication with members of the public regarding a range of various surveys. Survey topics included but weren't limited to: telecommunications, customer satisfaction and politics

Recording respondents’ answers quickly and efficiently

Maintaining confidentiality of data collected

Argos Oct 2010- Oct 2012

Unit 20, Bloomfield Shopping Centre, Lower George’s St., Dun Laoghaire

Customer Advisor

Worked on tills

Helped customers find the appropriate product

Ensured shop floor was clean and ready for business

Picking and handing products at the collection counter

Key Skills

Honest and reliable

Willing to learn new skills

Customer service skills

Excellent communication and organisational skills

Work well within a team or on own initiative

Bilingual (English / Arabic )

Computer skills (Word and PowerPoint )

Interests & Achievements

Reading

Travelling

Dean's Award

Honour Roll

Marketing Society research excellence awards finalist

Referees

Karen Hall Michael Hogan

Account Director Proprietor

Ipsos MRBI Business Supplies

Blackrock, Co. Dublin Stillorgan, Co. Dublin

Tel: (01) 438-9000 086-***-****

Contact this candidate