Margie Oliver

**** * ** **, *** ***, Washington, DC 20002 Home: 202-***-**** acwylk@r.postjobfree.com

Employment

Office Aide/Receptionist Washington, DC

NCBA/SCSEP May 2015-Present

Receive and direct calls

Distribute mail to other office employees

Perform data entry on spreadsheets of all client services

Fax, copy and prepare outgoing mail

Client Services and Information Representative Washington, DC

The Women’s Collective August 2013-May 2015

Provided information to clients regarding organization’s available services and resources

Arranged appointments for clients with local doctors’ offices or city services

Administered incoming telephone calls and set up appointments for client intakes and services

Maintained a database of client files, services, and appointment records to ensure efficiency

Resident Monitor Washington, DC

Veterans on the Rise, Inc. December 2012-July 2013

Provided intake services for homeless veterans to administer temporary housing

Assisted veterans with personal hygiene care and distributed daily medications

Conducted daily room inspections to maintain cleanliness of the facility

Residential Service Worker (Hypothermia season) Falls Church, VA

Volunteers of America December 2012-March 2013

Monitored homeless men and women to achieve safety and hypothermia prevention

Distributed food, medication, sleeping bags, and other materials needed during overnight stay

Provided intake services to homeless individuals and assisted in completing census forms

Administrative Assistant Washington, DC

Edgewood Management February 2012-October 2012

Answered multi-line office phone to record and distribute messages

Processed tenants’ complaints and maintenance requests

Organized vendor contract invoices and statements for 200 unit apartment complex.

Synthesized large amounts of confidential information in residential files

Office Clerk Washington, DC

ADAMS Residential/Commercial Cleaning January 2009-December 2009

Managed customer relations and acted as first point of contact for in-home cleaning requests

Maintained time and attendance of employees to coordinate scheduled work times and tasks

Service Desk Technician Washington, DC

Unicco/General Accountability Office April 2008-December 2008

Created work-order requests for various building services

Maintained communication via Nextel with building technicians and maintenance crews

Proactively completed daily office-related tasks, compiled weekly and monthly service status reports

Dispatcher/Alarm Monitor DC, VA, MD

Gallaudet University, Dept. of Homeland, US Postal Inspection Service April 1988-April 2004

Maintained detailed records of sensitive security files

Monitored and tested fire alarms, smoke detectors, burglar alarms, and closed-circuit televisions

Maintained radio communications for routine dispatch of Federal Protective Officers

Managed electronic time, attendance, and schedule information single-handedly for 5 employees at U.S. Postal Service

Education

Mass Casualty Training, Department of Homeland Security

Executive Secretary/Business Administration Certificate, Lacaze Gardner Business School

High School Diploma, Spingarn High School, DC

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