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Customer Service Data Entry

Location:
New Orleans, Louisiana, United States
Posted:
October 07, 2016

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Resume:

**** *** ***** ** *** ***

River Ridge, La *****

504-***-****

acwyj2@r.postjobfree.com

TINA HENDERSON

OBJECTIVE

To obtain an accounting position where I will be able to contribute my skill, knowledge and experience to a company that will give me an opportunity to develop my career.

SKILLS & ABILITIES

Knowledge of Microsoft Office Applications, Quick Books, PeopleSoft, and Oracle. Experienced in Microsoft Excel, Outlook, Word, Taxation, and Payroll. Have excellent data entry and customer service skills.

EXPERIENCE

BROWN GREER PLC, NEW ORLEANS, LA

Financial Claims Reviewer

4/12-6/16

Completed the complex review of financial, payroll, and other pertinent documents in order to evaluate and assign value to claims while maintaining the integrity of claims data. Performed written tasks including data entry and related duties to ensure excellent client service.

Managed regular quality control of client databases through security review of claims information with my ability to identify and resolve problems in a timely manner. Performed tasks that requires high levels of analytical ability.

Assisted reviewers with the review process by answering questions and providing vital information on a regular basis.

Maintained my flexibility to respond to and manage different tasks often with competing priorities.

Performed supervisory leadership to assist other reviewers with the claims.

H & R BLOCK, HARVEY, LA

Tax Specialist

11/11-4/12

Responsible for the preparation of individual and small business income tax returns. Provided tax advice, assisted in tax planning, marketing, answer telephones, assist clients with tax situations, and customer service.

Adhered to tax laws.

Conducted client interviews to obtain additional information on taxable income and deductible expenses and allowances.

Audited forms prepared by others to detect errors in arithmetic, data entry, and procedures.

COX MEDIA (Workforce Logics), ATLANTA, GA

Collections Specialist

7/10-7/11

Managed collections process by performing outbound calls to delinquent clients to collect for advertising.

Provided assistance with project work or special assignments as designated by my manager.

Managed excel worksheet to track payments and adjustments made to account.

Trained new contractors. Resolved billing issues. Invoiced clients.

COX COMMUNICATIONS, METAIRIE, LA

Commercial Customer Service Representative

11/07-7/10

Customer service skills, billing adjustments, customer resolution for conflicts

Performed Inbound calls from customers to install, reconnect, or disconnect internet, phone, or cable service and collect payments on past due amounts.

Supported sales department, input requested orders from sales, credit checks

STANDARD COFFEE COMPANY(ACCOUNTEMPS), NEW ORLEANS, LA

Accounts Receivable Clerk

5/06-11/07

Posted cash to correct account.

Verified all forms of payments for accuracy

Sorted and distributed mail to appropriate department.

Reconciled bank accounts monthly.

Maintained customer collections by utilizing account aging reporting.

Trained new contractors, utilized company proprietary software to input payments into the computer, utilized fax machine, printer

LOUISIANA DEPARTMENT OF TRANSPORTATION, NEW ORLEANS, LA

Accounting Specialist II

4/05-4/06

Managed process to initiate, complete and reconcile customer purchases of toll tags and ferry passes.

Responsible for the collection of payments for toll violations, inventory, check verification, cash posting, balance scorecard, assisted in training new employees, answered phones

Analyzed and post payments

Analyze and post additions, transfers, and dispositions of County capital assets

JACKSON HEWITT TAX SERVICE, NEW ORLEANS, LA

Tax Preparer

1/00-4/04 and 1/15-4/16

Tax preparation manually and electronically, marketing, distributed refund checks, customer service skills, utilized printer, computer, fax machines.

Tax consultant concerning tax questions the customer would inquire about.

EDUCATION

UNIVERSITY OF NEW ORLEANS, NEW OREANS, LA

Bachelors of Science Degree in Accounting

DELGADO COMMUNITY COLLEGE, NEW ORLEANS, LA

Associates of Science Degree in Accounting

AWARDS/SCHOLARSHIP

Accounting Scholarship Award

Certificate of Commendation

Certificate of Completion of Taxation

References available upon Request



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