Darrin WilsonDarrin WilsonDarrin WilsonDarrin

Wilson

*** ******** *** *** ******, DE 19720

Phone: [302] 290-1618 Fax: [302] 691-8284 E-Mail: acwyi9@r.postjobfree.com [DW] Career Summary

I have several years of loss mitigation and risk management experience to accompany the customer rapport and lender servicing experience I have garnered throughout my working career. At this time I am looking to direct my career in to the finance sector in a position that will allow me to use my CRI, MRI, and Oracle experience. As well as capitalize on my education in accounting and asset management, and provide access to real world experience on my path to my masters in quantitative finance. Experience

Navient

Account Manager [1/15-8/16]

• • 98% success rate for credit reporting dispute responses

• • Exceeds each call metrics by at least 8%

• • Subject matter expert on ACH transactions, consolidations, income based repayment programs

PHEAA

Risk specialist [3/14-10/14]

• • Initiated enrollment verification audits to ensure loans were in the correct status

Darrin WilsonDarrin WilsonDarrin WilsonDarrin

Wilson

200 Hillview Ave New Castle, DE 19720

Phone: [302] 290-1618 Fax: [302] 691-8284 E-Mail: acwyi9@r.postjobfree.com [DW] Career Summary

I have several years of loss mitigation and risk management experience to accompany the customer rapport and lender servicing experience I have garnered throughout my working career. At this time I am looking to direct my career in to the finance sector in a position that will allow me to use my CRI, MRI, and Oracle experience. As well as capitalize on my education in accounting and asset management, and provide access to real world experience on my path to my masters in quantitative finance. Experience

Navient

Account Manager [1/15-8/16]

• • 98% success rate for credit reporting dispute responses

• • Exceeds each call metrics by at least 8%

• • Subject matter expert on ACH transactions, consolidations, income based repayment programs

PHEAA

Risk specialist [3/14-10/14]

• • Initiated enrollment verification audits to ensure loans were in the correct status

Darrin WilsonDarrin WilsonDarrin WilsonDarrin

Wilson

200 Hillview Ave New Castle, DE 19720

Phone: [302] 290-1618 Fax: [302] 691-8284 E-Mail: acwyi9@r.postjobfree.com [DW] Career Summary

I have several years of loss mitigation and risk management experience to accompany the customer rapport and lender servicing experience I have garnered throughout my working career. At this time I am looking to direct my career in to the finance sector in a position that will allow me to use my CRI, MRI, and Oracle experience. As well as capitalize on my education in accounting and asset management, and provide access to real world experience on my path to my masters in quantitative finance. Experience

Navient

Account Manager [1/15-8/16]

• • 98% success rate for credit reporting dispute responses

• • Exceeds each call metrics by at least 8%

• • Subject matter expert on ACH transactions, consolidations, income based repayment programs

PHEAA

Risk specialist [3/14-10/14]

• • Initiated enrollment verification audits to ensure loans were in the correct status

Darrin WilsonDarrin WilsonDarrin WilsonDarrin

Wilson

200 Hillview Ave New Castle, DE 19720

Phone: [302] 290-1618 Fax: [302] 691-8284 E-Mail: acwyi9@r.postjobfree.com [DW] Career Summary

I have several years of loss mitigation and risk management experience to accompany the customer rapport and lender servicing experience I have garnered throughout my working career. At this time I am looking to direct my career in to the finance sector in a position that will allow me to use my CRI, MRI, and Oracle experience. As well as capitalize on my education in accounting and asset management, and provide access to real world experience on my path to my masters in quantitative finance. Experience

Navient

Account Manager [1/15-8/16]

• • 98% success rate for credit reporting dispute responses

• • Exceeds each call metrics by at least 8%

• • Subject matter expert on ACH transactions, consolidations, income based repayment programs

PHEAA

Risk specialist [3/14-10/14]

• • Initiated enrollment verification audits to ensure loans were in the correct status

Darrin's resume 1.docx.pdf

Saved to Dropbox • Oct 4, 2016, 12:03 PM

• • Reviewed financial information to see which income based solution will best fit the borrower.

• • Performed auditing task to limit any fraud and AML issues.

• • Reviewed and analyze underlying data gathered to assess reasonable cause to advance an alert to investigations or to clear disposition and fully document all alerts.

• • Conducted periodic internal account/customer reviews to identify potentially suspicious activity.

Bayview Loan Servicing

Asset Manager [2/13-10/13]

• Managed a multi-million dollar real estate portfolio for various investors.

• Reviewed each file through loss mitigation scenarios to determine the best solutions that ensure minimum loss to the investor, while maintaining service level agreements and meeting government regulations.

• Ordered appraisals and property maintenance through home preservation. Prepared pre approved listing prices for short sales without an offer to comply with HAFA guidelines and mortgage insurance restrictions.

• Reviewed purchase contracts for short sales and analyzed financials of all parties if needed for potential fraud.

• Reviewed transactions under AML/KYC procedures for any suspicious activity that required an SAR reporting. Bank of America

Short Sale/Deed in Lieu Manager [5/11-8/12]

• Coordinated short sales close with all parties, including the title company, buyer, seller and junior claim holder.

• Adhered to internal guidelines and external investor/insurer requirements. Handled multi tiered transactions with oversight by senior staff and managers to complete daily tasks.

• • Reviewed financial information to see which income based solution will best fit the borrower.

• • Performed auditing task to limit any fraud and AML issues.

• • Reviewed and analyze underlying data gathered to assess reasonable cause to advance an alert to investigations or to clear disposition and fully document all alerts.

• • Conducted periodic internal account/customer reviews to identify potentially suspicious activity.

Bayview Loan Servicing

Asset Manager [2/13-10/13]

• Managed a multi-million dollar real estate portfolio for various investors.

• Reviewed each file through loss mitigation scenarios to determine the best solutions that ensure minimum loss to the investor, while maintaining service level agreements and meeting government regulations.

• Ordered appraisals and property maintenance through home preservation. Prepared pre approved listing prices for short sales without an offer to comply with HAFA guidelines and mortgage insurance restrictions.

• Reviewed purchase contracts for short sales and analyzed financials of all parties if needed for potential fraud.

• Reviewed transactions under AML/KYC procedures for any suspicious activity that required an SAR reporting. Bank of America

Short Sale/Deed in Lieu Manager [5/11-8/12]

• Coordinated short sales close with all parties, including the title company, buyer, seller and junior claim holder.

• Adhered to internal guidelines and external investor/insurer requirements. Handled multi tiered transactions with oversight by senior staff and managers to complete daily tasks.

• • Reviewed financial information to see which income based solution will best fit the borrower.

• • Performed auditing task to limit any fraud and AML issues.

• • Reviewed and analyze underlying data gathered to assess reasonable cause to advance an alert to investigations or to clear disposition and fully document all alerts.

• • Conducted periodic internal account/customer reviews to identify potentially suspicious activity.

Bayview Loan Servicing

Asset Manager [2/13-10/13]

• Managed a multi-million dollar real estate portfolio for various investors.

• Reviewed each file through loss mitigation scenarios to determine the best solutions that ensure minimum loss to the investor, while maintaining service level agreements and meeting government regulations.

• Ordered appraisals and property maintenance through home preservation. Prepared pre approved listing prices for short sales without an offer to comply with HAFA guidelines and mortgage insurance restrictions.

• Reviewed purchase contracts for short sales and analyzed financials of all parties if needed for potential fraud.

• Reviewed transactions under AML/KYC procedures for any suspicious activity that required an SAR reporting. Bank of America

Short Sale/Deed in Lieu Manager [5/11-8/12]

• Coordinated short sales close with all parties, including the title company, buyer, seller and junior claim holder.

• Adhered to internal guidelines and external investor/insurer requirements. Handled multi tiered transactions with oversight by senior staff and managers to complete daily tasks.

• • Reviewed financial information to see which income based solution will best fit the borrower.

• • Performed auditing task to limit any fraud and AML issues.

• • Reviewed and analyze underlying data gathered to assess reasonable cause to advance an alert to investigations or to clear disposition and fully document all alerts.

• • Conducted periodic internal account/customer reviews to identify potentially suspicious activity.

Bayview Loan Servicing

Asset Manager [2/13-10/13]

• Managed a multi-million dollar real estate portfolio for various investors.

• Reviewed each file through loss mitigation scenarios to determine the best solutions that ensure minimum loss to the investor, while maintaining service level agreements and meeting government regulations.

• Ordered appraisals and property maintenance through home preservation. Prepared pre approved listing prices for short sales without an offer to comply with HAFA guidelines and mortgage insurance restrictions.

• Reviewed purchase contracts for short sales and analyzed financials of all parties if needed for potential fraud.

• Reviewed transactions under AML/KYC procedures for any suspicious activity that required an SAR reporting. Bank of America

Short Sale/Deed in Lieu Manager [5/11-8/12]

• Coordinated short sales close with all parties, including the title company, buyer, seller and junior claim holder.

• Adhered to internal guidelines and external investor/insurer requirements. Handled multi tiered transactions with oversight by senior staff and managers to complete daily tasks.

• • Reviewed financial information to see which income based solution will best fit the borrower.

• • Performed auditing task to limit any fraud and AML issues.

• • Reviewed and analyze underlying data gathered to assess reasonable cause to advance an alert to investigations or to clear disposition and fully document all alerts.

• • Conducted periodic internal account/customer reviews to identify potentially suspicious activity.

Bayview Loan Servicing

Asset Manager [2/13-10/13]

• Managed a multi-million dollar real estate portfolio for various investors.

• Reviewed each file through loss mitigation scenarios to determine the best solutions that ensure minimum loss to the investor, while maintaining service level agreements and meeting government regulations.

• Ordered appraisals and property maintenance through home preservation. Prepared pre approved listing prices for short sales without an offer to comply with HAFA guidelines and mortgage insurance restrictions.

• Reviewed purchase contracts for short sales and analyzed financials of all parties if needed for potential fraud.

• Reviewed transactions under AML/KYC procedures for any suspicious activity that required an SAR reporting. Bank of America

Short Sale/Deed in Lieu Manager [5/11-8/12]

• Coordinated short sales close with all parties, including the title company, buyer, seller and junior claim holder.

• Adhered to internal guidelines and external investor/insurer requirements. Handled multi tiered transactions with oversight by senior staff and managers to complete daily tasks.

• • Reviewed financial information to see which income based solution will best fit the borrower.

• • Performed auditing task to limit any fraud and AML issues.

• • Reviewed and analyze underlying data gathered to assess reasonable cause to advance an alert to investigations or to clear disposition and fully document all alerts.

• • Conducted periodic internal account/customer reviews to identify potentially suspicious activity.

Bayview Loan Servicing

Asset Manager [2/13-10/13]

• Managed a multi-million dollar real estate portfolio for various investors.

• Reviewed each file through loss mitigation scenarios to determine the best solutions that ensure minimum loss to the investor, while maintaining service level agreements and meeting government regulations.

• Ordered appraisals and property maintenance through home preservation. Prepared pre approved listing prices for short sales without an offer to comply with HAFA guidelines and mortgage insurance restrictions.

• Reviewed purchase contracts for short sales and analyzed financials of all parties if needed for potential fraud.

• Reviewed transactions under AML/KYC procedures for any suspicious activity that required an SAR reporting. Bank of America

Short Sale/Deed in Lieu Manager [5/11-8/12]

• Coordinated short sales close with all parties, including the title company, buyer, seller and junior claim holder.

• Adhered to internal guidelines and external investor/insurer requirements. Handled multi tiered transactions with oversight by senior staff and managers to complete daily tasks.

• Reviewed borrower finances for a true hardship to see if a cash contribution was available to limit mitigation as well as prevent any AML violations.

H.S.B.C.

Customer Service Agent [4/10-5/11]

• Handled inbound calls from customers and addressed customer account issues in a prompt and professional manner.

• Reviewed customer accounts that were in default on merchant promotions to see if they qualify for deferred interest reversal.

• Audited paid in full accounts for gross over payment that may be AML violations to report to the SAR.

Dominion Management D.B.A. Cashpoint

Collections Manager

[10/08-12/09]

• Oversaw loan portfolio for entire location, record payments and originate loans daily into a log and computerized system.

• Monitored all loans from origination to date satisfied or charge off for trends in nonpayment to improve on frontline pre- screening criteria to improve the quality of loans given.

• Audited account through KYC procedures to identify any suspicious activity to record in the SAR for AML violations.

• Managed the delinquent portion of the portfolio to develop strategies to significantly increase payoffs and security of collateral in cases of default to decrease the amount of write off balances by 80%.

• Created the daily reports for the office and tracked interest payments to see how they were trending against the monthly goal.

• Reviewed borrower finances for a true hardship to see if a cash contribution was available to limit mitigation as well as prevent any AML violations.

H.S.B.C.

Customer Service Agent [4/10-5/11]

• Handled inbound calls from customers and addressed customer account issues in a prompt and professional manner.

• Reviewed customer accounts that were in default on merchant promotions to see if they qualify for deferred interest reversal.

• Audited paid in full accounts for gross over payment that may be AML violations to report to the SAR.

Dominion Management D.B.A. Cashpoint

Collections Manager

[10/08-12/09]

• Oversaw loan portfolio for entire location, record payments and originate loans daily into a log and computerized system.

• Monitored all loans from origination to date satisfied or charge off for trends in nonpayment to improve on frontline pre- screening criteria to improve the quality of loans given.

• Audited account through KYC procedures to identify any suspicious activity to record in the SAR for AML violations.

• Managed the delinquent portion of the portfolio to develop strategies to significantly increase payoffs and security of collateral in cases of default to decrease the amount of write off balances by 80%.

• Created the daily reports for the office and tracked interest payments to see how they were trending against the monthly goal.

• Reviewed borrower finances for a true hardship to see if a cash contribution was available to limit mitigation as well as prevent any AML violations.

H.S.B.C.

Customer Service Agent [4/10-5/11]

• Handled inbound calls from customers and addressed customer account issues in a prompt and professional manner.

• Reviewed customer accounts that were in default on merchant promotions to see if they qualify for deferred interest reversal.

• Audited paid in full accounts for gross over payment that may be AML violations to report to the SAR.

Dominion Management D.B.A. Cashpoint

Collections Manager

[10/08-12/09]

• Oversaw loan portfolio for entire location, record payments and originate loans daily into a log and computerized system.

• Monitored all loans from origination to date satisfied or charge off for trends in nonpayment to improve on frontline pre- screening criteria to improve the quality of loans given.

• Audited account through KYC procedures to identify any suspicious activity to record in the SAR for AML violations.

• Managed the delinquent portion of the portfolio to develop strategies to significantly increase payoffs and security of collateral in cases of default to decrease the amount of write off balances by 80%.

• Created the daily reports for the office and tracked interest payments to see how they were trending against the monthly goal.

• Reviewed borrower finances for a true hardship to see if a cash contribution was available to limit mitigation as well as prevent any AML violations.

H.S.B.C.

Customer Service Agent [4/10-5/11]

• Handled inbound calls from customers and addressed customer account issues in a prompt and professional manner.

• Reviewed customer accounts that were in default on merchant promotions to see if they qualify for deferred interest reversal.

• Audited paid in full accounts for gross over payment that may be AML violations to report to the SAR.

Dominion Management D.B.A. Cashpoint

Collections Manager

[10/08-12/09]

• Oversaw loan portfolio for entire location, record payments and originate loans daily into a log and computerized system.

• Monitored all loans from origination to date satisfied or charge off for trends in nonpayment to improve on frontline pre- screening criteria to improve the quality of loans given.

• Audited account through KYC procedures to identify any suspicious activity to record in the SAR for AML violations.

• Managed the delinquent portion of the portfolio to develop strategies to significantly increase payoffs and security of collateral in cases of default to decrease the amount of write off balances by 80%.

• Created the daily reports for the office and tracked interest payments to see how they were trending against the monthly goal.

Skills

• AML/KYC/SAR knowledge

• RESPA

• HAFA and HARP guidelines

• Fair debt, lending, and credit reporting

• Truth in lending

• Investor servicing

• Advanced Microsoft Excel and project user

• CRI & MRI experience

Education

Strayer University [1/14-9/16]

Associate’s degree in Asset and Contract management Bachelor’s degree in Accounting [10/16-

10/18]

Caravel Academy [8/96-6/99]

High school diploma

2

Skills

• AML/KYC/SAR knowledge

• RESPA

• HAFA and HARP guidelines

• Fair debt, lending, and credit reporting

• Truth in lending

• Investor servicing

• Advanced Microsoft Excel and project user

• CRI & MRI experience

Education

Strayer University [1/14-9/16]

Associate’s degree in Asset and Contract management Bachelor’s degree in Accounting [10/16-

10/18]

Caravel Academy [8/96-6/99]

High school diploma

2

Skills

• AML/KYC/SAR knowledge

• RESPA

• HAFA and HARP guidelines

• Fair debt, lending, and credit reporting

• Truth in lending

• Investor servicing

• Advanced Microsoft Excel and project user

• CRI & MRI experience

Education

Strayer University [1/14-9/16]

Associate’s degree in Asset and Contract management Bachelor’s degree in Accounting [10/16-

10/18]

Caravel Academy [8/96-6/99]

High school diploma

2

Skills

• AML/KYC/SAR knowledge

• RESPA

• HAFA and HARP guidelines

• Fair debt, lending, and credit reporting

• Truth in lending

• Investor servicing

• Advanced Microsoft Excel and project user

• CRI & MRI experience

Education

Strayer University [1/14-9/16]

Associate’s degree in Asset and Contract management Bachelor’s degree in Accounting [10/16-

10/18]

Caravel Academy [8/96-6/99]

High school diploma

2

Contact this candidate