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IT Support and Customer Professional

Location:
Orlando, Florida, United States
Salary:
Negotiable
Posted:
October 07, 2016

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Resume:

Raymond Frank Panetto

***** *** ****** *****, *******, Florida 32832

Cell: 954-***-****

acwyi4@r.postjobfree.com

Computer Repair and Network Technology

English and Spanish communications

Career Philosophy

A hardworking professional in Information Technology with years of experience in project implementation, employee management, and team dynamics. Experienced in Help Desk, Customer Services and IT Resolutions. Intrinsic leadership skills, and a collaborative attitude combine to bring efficiency and ease to any team environment. I bring an analytical mind with an eye for precision and a keen ability to pinpoint areas of improvement to deliver innovative projects and IT solutions. Experienced training manager, supervisor, coach, mentor, and train-the-trainer lead. Whether working in a classroom environment or on the job, I emerge as a vital member of any team. I have honed my skills in collaborative teamwork, project management, as well as effective staff training and professional development.

Career Highlights

Contributed in training and orienting students and other staff members on program policies and procedures.

Was named "Employee of the Month" for working with Grace under Fire” and have been recognized on several occasion for "100% attendance".

Created effective PowerPoint presentations for training, workshops and seminars.

Maintained customer database to improve tracking, reporting and customer service performance outcomes.

Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality.

Consistent presentation of a professional image, both on the phone and in person.

Professional Character Qualities

Passionate instructor and public speaker, with technology, business, and technical education experience. Qualified on adult-learning theory and learning styles. Experienced with on-site, hands-on knowledge transfer involving hardware, software, and communications environments.

Maturity and stability able to take responsibility, accountability, persistence in completing a task, excellent work attitude, and reliability.

Determination to accomplish the right goals at the right time, regardless of the obstacles.

Diligence in investing my time and energy to complete each task assigned to me. Able to work independently and yet be a great team player and leader.

Initiative to recognizing and doing what needs to be done before I am asked to do it

Ability to follow instruction and perform duties within company policies and procedures. Follow quality assurance standards to ensure high levels of performance.

Adherence to personal, professional and educational growth. Always seeking new areas to improve performance and technical skills.

Availability and accessibility to leaders, coworkers and customers with great time management skills.

Integrity in my work. Pride in the work and duties of my job. Can follow complex and simple instruction.

Professional Certifications

CompTIA A+ Certification

CompTIA Network+ Certification

Microsoft Certified Systems Administrator

Educational

PC Professor Computer Support Specialist

2007 Microsoft Certified Systems Administrator

Nazarene Bible College

1986 Theology/Pastoral Ministry

International Seminary

1990 Th.M. /Th.D.

Work Experience Summary

DETAILED

Computer Support and Network Technology Specialist 2005- 2016

Ten years + plus of work experience in diverse Help Desk, IT Support Specialist and Instructor roles has led to acquiring some remarkable skills in responding to tickets generated by users in a timely and professional manner. In some situations, initiated and improved program operations and customer service to increase productivity and reduce costs. Applied the newest technology to improve support services and response time functions, as a result received positive feedback from the clients regarding service provided. Ensured precise handling of service requested and have made logistical contributions on many special projects.

Experienced in the following Ticket Systems

Track-It, InvGate Service Desk, IssueTrak and others

Current IT Support Consultant Work: Dates

Volt (Temp) Field Tech Support 08/16-8/2416

Responsible for setting up and troubleshooting various election polling sites across Orange County. Provided tech support for tablets, laptops and other computer equipment during the election process.

Sage Group (AT&T) Current Part Time IT Instructor 10/15-N/A

Utilize active learning methods and use a variety of instructional strategies designed to assist the students in meeting the objectives of the course. Taught Network troubleshooting, Hyper-V setup, Active Directory setup and PC and Laptop maintenance. Sub netting, A+ certification and Net+ certification Training.

Pertz Enterprises, LLC. Technical Support Specialist 12/15-2/16

Problem Solving, LAN Knowledge, Help Desk, Professional Customer Communication, Troubleshooting Operating Systems, Phone Skills and Etiquette, Customer Referrals, Quality Focus, PC Analysis, System Administration, UNIX System Administration

Greenway Plumbing, Inc. IT Support Consultant 11/14-N/A

1)Installed and configured server, Web apps, database, storage, virtual network, including LAN and WAN hardware, proprietary software and Microsoft OS and device drivers on standalone computers. Trained user on new software. Set up and organize IPs appropriately. Tested computers peripherals, hardware and software to ensure that they are working appropriately

2)Installed and configure monitors, keyboards and printers. Installed/Upgraded antivirus and firewalls on computers and networks to ensure security

Apostolic Haitian Church, Inc. IT Support Consultant 9/14-6/15

1)Installed and configured computer network server 2008 R2 including LAN and WAN and hardware, Microsoft OS software and device drivers on Network and standalone computers. Trained user on new software. Installed and tested computers peripherals, hardware and software to ensure that they are working appropriately. Installed and configure monitors, keyboards and printers. Installed/Upgraded antivirus and firewalls on computers and networks to ensure security

Educational Institutional IT Work Experience Dates

Anthem College (West Campus) IT Instructor/ IT Tier 2 Support 11/12-8/14

1)Created and built a fully functional Computer and Server Labs for Anthem College. Trained students and users on new software. Network troubleshooting, Active Directory setup and troubleshooting, Domain password reset. Handled computer security breaches by following standardized procedures. Monitored the security of all technological members on a network. Assisted students and users with IT issues over the telephone, face to face and through emails and tickets.

2)Used Active Directory to add new users and computers to the domain. Changed passwords and permission of users and computers. Granted rights to share file in the server(s)

3)Enabled and allowed remote access to the network. Set login and logout scripts, unlocked an account, disabled an account. Placed controls when users can use the network

International Institute for Health Care Professional Dir. Student Services/ IT Tech 7/09-11/12

1)Used Active Directory to add new users and computers to the domain. Trained students and users on new software Changed passwords and permission of users and computers. Granted rights to share file in the server(s)

2)Handled computer security breaches by following standardized procedures. Monitored the security of all technological members on a network. Assisted students and users with IT issues over the telephone, face to face and through emails and tickets.

3)Used Active Directory to add new users and computers to the domain. Changed passwords and permission of users and computers. Granted rights to share file in the server(s)

Computer Support and Network Technology Specialist

Continues

PC Professor, Career Training School Dir. Student Services / IT Instructor 2/06-6/08

1)Trained students and users on new software. Network troubleshooting, Active Directory setup and troubleshooting, Domain password reset. Handled computer security breaches by following standardized procedures. Monitored the security of all technological members on a network. Assisted customers and users with IT issues over the telephone, face to face and through emails and tickets. Used Active Directory to add new users and computers to the domain. Changed passwords and permission of users and computers. Granted rights to share file in the server(s)

Hands on Training Careers (Workforce One Program) IT Support/ Computer Specialist 5/05-2/08

1)Trained students and users on new software. Provided Microsoft Office Suite Training.

2)Handled computer security breaches by following standardized procedures. Monitored the security of all technological members on a network. Assisted students and users with IT issues over the telephone, face to face and through emails and tickets. Network troubleshooting, Active Directory setup and troubleshooting, Domain password reset.

Prior IT Support Consultant Work: Dates

Second Chance Society Computer Support Specialist 9/08-10/10

1)Trained students and users on new software. Provided Microsoft Office Suite Training.

2)Managed computer security breaches by following standardized procedures. Monitored the security of all technological members on a network. Assisted students and users with IT issues over the telephone, face to face and through emails and tickets. Network troubleshooting, Active Directory setup and troubleshooting, Domain password reset.

DRT Security Services IT Support Consultant 1/07-11/09

1)Installed and configured server and network, including LAN and WAN hardware, proprietary alarm software and Microsoft OS and device drivers on standalone computers. Trained user on new software. Set up and organize IPs appropriately. Tested computers peripherals, hardware and software to ensure that they are working appropriately

2)Installed and configured monitors, keyboards and printers. Installed/Upgraded antivirus and firewalls on computers and networks to ensure security

3)Provide new users with orientation of existing and developing technology. Recommend purchases for both software and hardware

Career Summary

Experienced in Network troubleshooting, Active Directory setup and troubleshooting, Executed Image deployment via Ghost or Acronis Snap Deploy. Domain password reset, SAM, VMWare and Hyper-V setup, Microsoft Exchange troubleshooting, Microsoft Office installs & product activation, Office 365 user set up, PC and Laptop maintenance, Desktop OS install and new machine setup, Desktop troubleshooting, Installation of Third Party applications, Printer issues and installs, Troubleshooting 3rd party applications, Virus and malware removal, WMI troubleshooting, Android email setup and troubleshooting.

Instructional Abilities and Support

Developed and distributed the course syllabus and reviewed during the first class meeting. Utilize active learning methods and use a variety of instructional strategies designed to assist the learner in meeting the objectives of the course. Such activities can include, but are not limited to:

Cooperative learning

Experiential learning

Writing for learning

Critical thinking initiatives



Contact this candidate